WhatsApp Business Calling

Make and receive voice calls directly through WhatsApp Business API.

Prerequisites

• Your number must be enrolled in Meta's WhatsApp Business Calling program
• Business Calling must be enabled in your account settings
• WebRTC-compatible browser (Chrome, Firefox, Edge)

Enabling calling

1. Go to Settings → WhatsApp Accounts → Your Account
2. Toggle "Business Calling Enabled" to ON
3. Only enable this AFTER Meta has enrolled your number

Making outgoing calls

1. Open a conversation with a contact
2. Click the 📞 Call button in the header
3. The call initiates via WebRTC
4. Wait for the customer to answer

Receiving incoming calls

When a customer calls your WhatsApp Business number:

1. A call notification appears in AIsoule
2. Click "Answer" to pick up
3. The call connects via WebRTC in your browser

Call features

Call recording

If enabled by your admin:

• Calls are recorded automatically
• Recordings are stored securely (S3)
• Access recordings from the call log

IVR system

Set up automated voice menus:

1. Go to Chatbot → IVR Flows
2. Build a flow with voice prompts and DTMF routing
3. Callers hear options and press numbers to navigate

Tips

1. Test with a colleague first — Verify audio quality
2. Use a headset — Better audio than laptop speakers
3. Quiet environment — Background noise affects call quality
4. Check permissions — Browser must have microphone access