Managing WhatsApp Business accounts

AIsoule supports multiple WhatsApp Business numbers. Here's how to manage them.

Viewing your accounts

Go to Settings → WhatsApp Accounts to see all connected numbers with:

• Account name
• Phone Number ID
• Status (active/inactive)
• Default flags (incoming/outgoing)

Adding a new account

Via Embedded Signup (recommended)

1. Click "Connect via Facebook"
2. Complete the Meta Embedded Signup flow
3. Account is automatically configured

Manual setup

1. Click "Add Account"
2. Enter credentials from Meta Developer Console
3. Save and test connection

See Connecting your WhatsApp number for detailed steps.

Account settings

Click on any account to configure:

Basic settings

• Account Name — Friendly name for identification
• API Version — Usually v21.0 (latest)
• Auto Read Receipt — Automatically mark messages as read

Default flags

• Default Incoming — This account receives incoming messages
• Default Outgoing — This account is used for sending messages

If you have multiple accounts, set one as default for each direction.

Business Calling

• Business Calling Enabled — Toggle ON only after Meta enrolls your number in the Calling API

Testing your connection

1. Open the account
2. Click "Test Connection"
3. You'll see:
   • ✅ Connection successful — with phone number and quality rating
   • ❌ Connection failed — with error details

Webhook configuration

Each account has a unique webhook verify token. Configure in Meta:

1. Copy the Webhook URL shown in AIsoule
2. Copy the Verify Token
3. Go to Meta App Dashboard → WhatsApp → Configuration
4. Paste both values
5. Subscribe to message events

Subscribing to webhooks

After configuring the webhook URL in Meta:

1. Open the account in AIsoule
2. Click "Subscribe"
3. This registers your app to receive incoming messages

Deleting an account

1. Open the account
2. Click "Delete"
3. Confirm

⚠️ Deleting an account disconnects it from AIsoule. Messages will no longer be received. The WhatsApp number itself is not affected — you can reconnect it later.

Multiple accounts

You can connect multiple WhatsApp numbers for:

• Different departments (Sales: +91-XXX, Support: +91-YYY)
• Different brands under one organization
• Testing (sandbox number + production number)

Each account has its own templates, webhook, and messaging limits.