How the shared team inbox works
Learn how multiple agents can collaborate on customer conversations using AIsoule's shared WhatsApp inbox.
Recording and sending voice notes
How to record and send voice messages to customers in WhatsApp conversations using AIsoule.
Sending payment links in chat
How to create and send payment links directly in WhatsApp conversations for instant checkout.
Using the product catalog in conversations
How to showcase products from your WhatsApp catalog directly in chat conversations.
Message status explained (sent, delivered, read, failed)
Understanding WhatsApp message delivery statuses — what each tick mark means and how to track delivery.
Why messages fail and how to fix them
Common reasons WhatsApp messages fail to deliver and step-by-step solutions for each error type.
Using reply-to-message (quoting)
How to quote and reply to a specific message in a conversation for clear context.
Sending reactions to messages
How to react to customer messages with emojis in WhatsApp conversations.
Managing read receipts
How auto-read receipts work in AIsoule and how to configure them per account.
WhatsApp Business Calling (voice calls)
How to make and receive voice calls through WhatsApp Business API using AIsoule's calling feature.
Sending voice call interactive buttons
How to send WhatsApp Business Calling interactive buttons that let customers initiate calls.
Sending text messages
How to send plain text messages to contacts in the shared inbox, including formatting and emoji support.
WhatsApp Catalog & Commerce
How to set up and use WhatsApp product catalogs for in-chat shopping experiences.
Message formatting and emoji support
How to format WhatsApp messages with bold, italic, strikethrough, monospace, and emojis.
Sending media messages (images, videos, documents)
How to send images, videos, documents, and audio files to customers through WhatsApp in AIsoule.
Sending template messages
Learn how to send pre-approved WhatsApp template messages to contacts, including personalization with variables.
Understanding the 24-hour messaging window
Learn how WhatsApp's 24-hour service window works, when you can send free-form messages, and when templates are required.
Using canned responses (quick replies)
Save time with pre-written message templates that you can send with a single click or keyboard shortcut.
Assigning conversations to team members
How to assign, reassign, and auto-assign WhatsApp conversations to specific agents or teams.
Using internal notes on conversations
Add private notes to conversations that only your team can see — perfect for context sharing and handoffs.
Sending interactive messages (buttons & lists)
How to send WhatsApp interactive messages with quick reply buttons, URL buttons, and list menus.