Sending payment links in chat

Close deals instantly by sending payment links directly in WhatsApp conversations.

Prerequisites

• Payment gateway configured (Razorpay or Stripe) — see Payment gateway setup
• Active conversation within the 24-hour window

How to send a payment link

1. Open the conversation
2. Click the 💳 Payment button in the header
3. Fill in:
   • Amount — The payment amount
   • Currency — INR, USD, etc.
   • Description — What the payment is for (e.g., "Invoice #123", "Product XYZ")
4. Click "Create & Send"

The customer receives a clickable link that opens a secure payment page.

What the customer sees

The customer receives a message like:

💳 Payment Request

Amount: ₹999
For: Premium Plan - Monthly

[Pay Now →]

When they tap "Pay Now", their browser opens with the payment form (Razorpay/Stripe checkout).

Tracking payment status

After sending, you can see the payment status in the conversation:

• Created — Link sent, waiting for payment
• Paid ✅ — Customer completed payment
• Failed — Payment attempt failed
• Expired — Link expired without payment

Tips

1. Include clear descriptions — "Monthly subscription" is better than "Payment"
2. Send during conversation — Higher conversion when customer is engaged
3. Follow up — If not paid within a few hours, send a gentle reminder
4. Confirm receipt — Send a thank you message after payment is confirmed