Payment gateway setup

Accept payments directly in WhatsApp conversations by sending payment links.

Supported gateways

Setting up Razorpay

Prerequisites

• A Razorpay account (razorpay.com)
• API Key ID and Key Secret from Razorpay Dashboard

Configuration

1. Go to Settings → Integrations (or contact admin)
2. Find Razorpay section
3. Enter:
   • Key ID — From Razorpay Dashboard → Settings → API Keys
   • Key Secret — The secret key (shown once when generated)
4. Save

Testing

• Use Razorpay's Test Mode keys first
• Send a test payment link to yourself
• Verify the payment flow works end-to-end
• Switch to Live Mode keys for production

Setting up Stripe

Prerequisites

• A Stripe account (stripe.com)
• Publishable Key and Secret Key

Configuration

1. Go to Settings → Integrations
2. Find Stripe section
3. Enter:
   • Publishable Key — pk_live_... or pk_test_...
   • Secret Key — sk_live_... or sk_test_...
4. Save

Sending payment links in chat

1. Open a conversation
2. Click the 💳 Payment button in the header
3. Fill in:
   • Amount — Payment amount
   • Currency — INR, USD, etc.
   • Description — What the payment is for (e.g., "Order #123")
4. Click "Create & Send"

The customer receives a clickable payment link in WhatsApp. When they pay:

• You receive a notification
• The payment status updates in the conversation
• A receipt is generated

Payment status tracking

Tips

1. Include order details — Clear descriptions reduce payment disputes
2. Set expiry — Payment links should expire after 24-48 hours
3. Follow up — If not paid within a few hours, send a reminder
4. Test first — Always test with test mode keys before going live
5. Keep records — Payment IDs are logged for reconciliation

Security

• API keys are encrypted at rest in AIsoule
• Payment processing happens directly between customer and gateway
• AIsoule never stores card numbers or sensitive payment data
• All payment links use HTTPS