WhatsApp Flows (Meta Flows)

WhatsApp Flows are Meta's native interactive forms that run inside WhatsApp — no external links needed.

What are WhatsApp Flows?

Unlike chatbot flows (which are AIsoule's automation), WhatsApp Flows are Meta's built-in form system:

• Multi-step forms inside WhatsApp
• Native UI (not a web link)
• Data validation built-in
• Seamless user experience

Use cases

• Lead capture forms
• Appointment booking
• Customer surveys
• Order forms
• Registration forms

Managing Flows in AIsoule

1. Go to Settings → WhatsApp Flows
2. You can:
   • View existing flows synced from Meta
   • Create new flows
   • Edit flow JSON
   • Publish flows
   • Duplicate flows

Creating a Flow

1. Click "New Flow"
2. Enter:
   • Name — Descriptive name
   • Categories — What the flow is for
3. Build the flow using JSON structure (Meta's Flow JSON format)
4. Click "Save to Meta" to submit
5. Click "Publish" when ready

Sending a Flow in chat

Flows are sent as interactive messages:

1. In a conversation, use a template with a Flow button
2. Or send via the API with the flow_id

Tips

1. Keep forms short — 3-5 fields max per screen
2. Use validation — Prevent invalid data entry
3. Test on mobile — Flows render differently on different phones
4. Combine with chatbot — Use chatbot to trigger flows at the right moment