Understanding flow nodes and connections

Each node in the flow builder performs a specific action. Here's how they work.

Send Message node

Sends a message to the customer. Supports:

• Plain text with formatting
• Images, videos, documents
• Interactive buttons (up to 3)
• List messages (up to 10 options)

Ask Question node

Waits for customer input. Configure:

• The question text
• Expected input type (text, number, email, phone)
• Timeout (how long to wait)
• Store response in a variable

Condition node

Branches the flow based on logic:

• Variable equals/contains a value
• Customer replied with specific text
• Time-based conditions

AI Response node

Uses your AI provider to generate a response:

• Searches your knowledge base
• Generates contextual reply
• Can include fallback if AI fails

Delay node

Pauses before the next step:

• Set seconds, minutes, or hours
• Useful for natural conversation pacing

Transfer node

Hands off to a human agent:

• Choose team or specific agent
• Include context notes
• Set priority level

Set Variable node

Stores data for use later in the flow:

• Save customer responses
• Set flags or counters
• Use in conditions downstream

HTTP Request node

Calls an external API:

• GET, POST, PUT, DELETE
• Use response data in subsequent nodes
• Great for order lookups, CRM updates

Connecting nodes

• Drag from output port → input port
• Button nodes create multiple outputs (one per button)
• Condition nodes have Yes/No outputs
• Every path must end somewhere