Terms of Service

Last updated: May 19, 2026

1. Acceptance of Terms

By accessing or using the Waivvy platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Account Terms

  • You must be at least 18 years old to use this Service
  • You must provide accurate, complete, and current information during registration
  • You are responsible for maintaining the security of your account and password
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account
  • One person or legal entity may not maintain more than one free account

3. Acceptable Use

You agree not to use the Service to:

  • Send spam, unsolicited messages, or messages to recipients who have not opted in
  • Violate WhatsApp's Business Policy or Commerce Policy
  • Transmit any malware, viruses, or destructive code
  • Impersonate any person or entity
  • Harass, abuse, or harm another person or group
  • Violate any applicable laws, regulations, or third-party rights
  • Attempt to gain unauthorized access to other accounts or systems
  • Use the Service for any illegal or unauthorized purpose
  • Send messages containing prohibited content (adult, gambling, weapons, drugs)

4. API Usage and Rate Limits

Your use of the WhatsApp Business API through Waivvy is subject to rate limits and usage quotas as defined by your plan. Exceeding these limits may result in temporary throttling or suspension of service. Meta/WhatsApp may impose additional restrictions on messaging volume and quality.

5. Payment and Billing

  • Paid plans are billed in advance on a monthly basis
  • All fees are non-refundable except as required by law
  • WhatsApp conversation charges from Meta are billed separately at cost
  • We reserve the right to change pricing with 30 days notice
  • Failure to pay may result in suspension or termination of your account

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Waivvy and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of all content you upload to the platform.

7. Data Ownership

You retain all rights to your data. We do not claim ownership over any content you submit to the Service. You grant us a limited license to use your data solely for the purpose of providing and improving the Service. Upon account termination, you may request export of your data.

8. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will provide reasonable notice of planned maintenance when possible.

9. Limitation of Liability

To the maximum extent permitted by law, Waivvy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Waivvy, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Termination

  • You may terminate your account at any time from your account settings
  • We may suspend or terminate your account for violation of these Terms
  • We may terminate the Service with 30 days written notice
  • Upon termination, your right to use the Service ceases immediately
  • We will retain your data for 30 days after termination for export purposes

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of competent jurisdiction in India.

14. Contact

If you have questions about these Terms, please contact us at:

  • Email: legal@aisoule.com
  • General inquiries: hello@aisoule.com