Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

Account information (name, email address, phone number, company name)
Payment and billing information
WhatsApp Business account details and phone numbers
Contact lists and message content you upload to our platform
Usage data and analytics about how you interact with our services
Communications you send to us (support tickets, emails, feedback)

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
Personalize and improve your experience

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Meta/WhatsApp as required to provide the WhatsApp Business API service
With service providers who assist in operating our platform
When required by law or to respond to legal process
To protect the rights, property, or safety of Waivvy, our users, or the public
With your consent or at your direction

4. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies or advertising pixels. Our analytics are privacy-focused and do not track individual users across websites.

5. Data Security

We implement industry-standard security measures to protect your data:

Encryption in transit (TLS 1.3) and at rest (AES-256)
Regular security audits and penetration testing
Access controls and authentication for all systems
Automated threat detection and monitoring
Regular backups with encrypted storage

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. We will delete or anonymize your data within 30 days of such request, except where retention is required by law.

7. GDPR Compliance

For users in the European Economic Area (EEA), you have the following rights under GDPR:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise any of these rights, please contact us at privacy@aisoule.com.

8. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses, to protect your data during international transfers.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@aisoule.com
General inquiries: hello@aisoule.com