[{"data":1,"prerenderedAt":231},["ShallowReactive",2],{"help-article-messaging-reply-to-message":3,"help-siblings-messaging":172},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"title":8,"description":9,"category":5,"order":10,"difficulty":11,"time_to_complete":12,"related":13,"body":17,"_type":166,"_id":167,"_source":168,"_file":169,"_stem":170,"_extension":171},"\u002Fhelp\u002Fmessaging\u002Freply-to-message","messaging",false,"","Using reply-to-message (quoting)","How to quote and reply to a specific message in a conversation for clear context.",15,"beginner","1 minute",[14,15,16],"\u002Fhelp\u002Fmessaging\u002Fshared-team-inbox","\u002Fhelp\u002Fmessaging\u002Fsending-text","\u002Fhelp\u002Fmessaging\u002Freactions",{"type":18,"children":19,"toc":159},"root",[20,28,34,41,79,85,90,96,120,126],{"type":21,"tag":22,"props":23,"children":25},"element","h1",{"id":24},"using-reply-to-message-quoting",[26],{"type":27,"value":8},"text",{"type":21,"tag":29,"props":30,"children":31},"p",{},[32],{"type":27,"value":33},"Reply to a specific message to provide clear context in long conversations.",{"type":21,"tag":35,"props":36,"children":38},"h2",{"id":37},"how-to-reply-to-a-message",[39],{"type":27,"value":40},"How to reply to a message",{"type":21,"tag":42,"props":43,"children":44},"ol",{},[45,51,64,69,74],{"type":21,"tag":46,"props":47,"children":48},"li",{},[49],{"type":27,"value":50},"Hover over the message you want to reply to",{"type":21,"tag":46,"props":52,"children":53},{},[54,56,62],{"type":27,"value":55},"Click the ",{"type":21,"tag":57,"props":58,"children":59},"strong",{},[60],{"type":27,"value":61},"↩️ Reply",{"type":27,"value":63}," icon (or right-click → Reply)",{"type":21,"tag":46,"props":65,"children":66},{},[67],{"type":27,"value":68},"The quoted message appears above your input field",{"type":21,"tag":46,"props":70,"children":71},{},[72],{"type":27,"value":73},"Type your reply",{"type":21,"tag":46,"props":75,"children":76},{},[77],{"type":27,"value":78},"Send — your message shows with the quoted context",{"type":21,"tag":35,"props":80,"children":82},{"id":81},"what-the-customer-sees",[83],{"type":27,"value":84},"What the customer sees",{"type":21,"tag":29,"props":86,"children":87},{},[88],{"type":27,"value":89},"The customer sees your reply with a preview of the original message they sent, making it clear what you're responding to.",{"type":21,"tag":35,"props":91,"children":93},{"id":92},"when-to-use",[94],{"type":27,"value":95},"When to use",{"type":21,"tag":97,"props":98,"children":99},"ul",{},[100,105,110,115],{"type":21,"tag":46,"props":101,"children":102},{},[103],{"type":27,"value":104},"Long conversations with multiple topics",{"type":21,"tag":46,"props":106,"children":107},{},[108],{"type":27,"value":109},"Answering a specific question from earlier",{"type":21,"tag":46,"props":111,"children":112},{},[113],{"type":27,"value":114},"Referencing something the customer said",{"type":21,"tag":46,"props":116,"children":117},{},[118],{"type":27,"value":119},"Clarifying which item\u002Fissue you're addressing",{"type":21,"tag":35,"props":121,"children":123},{"id":122},"tips",[124],{"type":27,"value":125},"Tips",{"type":21,"tag":42,"props":127,"children":128},{},[129,139,149],{"type":21,"tag":46,"props":130,"children":131},{},[132,137],{"type":21,"tag":57,"props":133,"children":134},{},[135],{"type":27,"value":136},"Use for clarity",{"type":27,"value":138}," — Especially when multiple questions were asked",{"type":21,"tag":46,"props":140,"children":141},{},[142,147],{"type":21,"tag":57,"props":143,"children":144},{},[145],{"type":27,"value":146},"Keep replies concise",{"type":27,"value":148}," — The quote provides context, no need to repeat",{"type":21,"tag":46,"props":150,"children":151},{},[152,157],{"type":21,"tag":57,"props":153,"children":154},{},[155],{"type":27,"value":156},"Works with all message types",{"type":27,"value":158}," — You can reply to text, images, documents, etc.",{"title":7,"searchDepth":160,"depth":160,"links":161},2,[162,163,164,165],{"id":37,"depth":160,"text":40},{"id":81,"depth":160,"text":84},{"id":92,"depth":160,"text":95},{"id":122,"depth":160,"text":125},"markdown","content:help:messaging:reply-to-message.md","content","help\u002Fmessaging\u002Freply-to-message.md","help\u002Fmessaging\u002Freply-to-message","md",[173,176,179,182,185,188,191,194,197,200,202,205,206,209,212,215,217,219,222,225,228],{"_path":174,"title":175},"\u002Fhelp\u002Fmessaging\u002F24-hour-window","Understanding the 24-hour messaging window",{"_path":177,"title":178},"\u002Fhelp\u002Fmessaging\u002Fassigning-conversations","Assigning conversations to team members",{"_path":180,"title":181},"\u002Fhelp\u002Fmessaging\u002Fcatalog-commerce","WhatsApp Catalog & Commerce",{"_path":183,"title":184},"\u002Fhelp\u002Fmessaging\u002Finteractive-messages","Sending interactive messages (buttons & lists)",{"_path":186,"title":187},"\u002Fhelp\u002Fmessaging\u002Finternal-notes","Using internal notes on conversations",{"_path":189,"title":190},"\u002Fhelp\u002Fmessaging\u002Fmessage-formatting","Message formatting and emoji support",{"_path":192,"title":193},"\u002Fhelp\u002Fmessaging\u002Fmessage-status","Message status explained (sent, delivered, read, failed)",{"_path":195,"title":196},"\u002Fhelp\u002Fmessaging\u002Fpayment-links","Sending payment links in chat",{"_path":198,"title":199},"\u002Fhelp\u002Fmessaging\u002Fproduct-catalog","Using the product catalog in conversations",{"_path":16,"title":201},"Sending reactions to messages",{"_path":203,"title":204},"\u002Fhelp\u002Fmessaging\u002Fread-receipts","Managing read receipts",{"_path":4,"title":8},{"_path":207,"title":208},"\u002Fhelp\u002Fmessaging\u002Fsend-template-message","Sending template messages",{"_path":210,"title":211},"\u002Fhelp\u002Fmessaging\u002Fsending-interactive-buttons","Sending voice call interactive buttons",{"_path":213,"title":214},"\u002Fhelp\u002Fmessaging\u002Fsending-media","Sending media messages (images, videos, documents)",{"_path":15,"title":216},"Sending text messages",{"_path":14,"title":218},"How the shared team inbox works",{"_path":220,"title":221},"\u002Fhelp\u002Fmessaging\u002Fusing-canned-responses","Using canned responses (quick replies)",{"_path":223,"title":224},"\u002Fhelp\u002Fmessaging\u002Fvoice-notes","Recording and sending voice notes",{"_path":226,"title":227},"\u002Fhelp\u002Fmessaging\u002Fwhatsapp-calling","WhatsApp Business Calling (voice calls)",{"_path":229,"title":230},"\u002Fhelp\u002Fmessaging\u002Fwhy-messages-fail","Why messages fail and how to fix them",1780423186443]