[{"data":1,"prerenderedAt":6430},["ShallowReactive",2],{"help-messaging":3},[4,359,652,913,1174,1651,2046,2191,2309,2542,2909,3079,3454,3682,3982,4323,4699,5021,5425,5793,6037],{"_path":5,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":9,"description":10,"category":6,"order":11,"difficulty":12,"time_to_complete":13,"related":14,"body":18,"_type":353,"_id":354,"_source":355,"_file":356,"_stem":357,"_extension":358},"\u002Fhelp\u002Fmessaging\u002Fshared-team-inbox","messaging",false,"","How the shared team inbox works","Learn how multiple agents can collaborate on customer conversations using AIsoule's shared WhatsApp inbox.",1,"beginner","4 minutes",[15,16,17],"\u002Fhelp\u002Fmessaging\u002Fassigning-conversations","\u002Fhelp\u002Fmessaging\u002Fusing-canned-responses","\u002Fhelp\u002Fmessaging\u002Finternal-notes",{"type":19,"children":20,"toc":343},"root",[21,29,35,42,47,77,83,88,123,129,134,167,173,178,201,207,212,245,250,256,309,315,320],{"type":22,"tag":23,"props":24,"children":26},"element","h1",{"id":25},"how-the-shared-team-inbox-works",[27],{"type":28,"value":9},"text",{"type":22,"tag":30,"props":31,"children":32},"p",{},[33],{"type":28,"value":34},"The shared team inbox lets your entire team manage WhatsApp conversations from one place — no more passing phones around.",{"type":22,"tag":36,"props":37,"children":39},"h2",{"id":38},"overview",[40],{"type":28,"value":41},"Overview",{"type":22,"tag":30,"props":43,"children":44},{},[45],{"type":28,"value":46},"When a customer messages your WhatsApp Business number, the message appears in the shared inbox where any team member can:",{"type":22,"tag":48,"props":49,"children":50},"ul",{},[51,57,62,67,72],{"type":22,"tag":52,"props":53,"children":54},"li",{},[55],{"type":28,"value":56},"View the conversation",{"type":22,"tag":52,"props":58,"children":59},{},[60],{"type":28,"value":61},"Reply to the customer",{"type":22,"tag":52,"props":63,"children":64},{},[65],{"type":28,"value":66},"Assign it to a specific agent",{"type":22,"tag":52,"props":68,"children":69},{},[70],{"type":28,"value":71},"Add internal notes (invisible to the customer)",{"type":22,"tag":52,"props":73,"children":74},{},[75],{"type":28,"value":76},"Tag or categorize the conversation",{"type":22,"tag":36,"props":78,"children":80},{"id":79},"inbox-layout",[81],{"type":28,"value":82},"Inbox layout",{"type":22,"tag":30,"props":84,"children":85},{},[86],{"type":28,"value":87},"The chat view has three panels:",{"type":22,"tag":89,"props":90,"children":91},"ol",{},[92,103,113],{"type":22,"tag":52,"props":93,"children":94},{},[95,101],{"type":22,"tag":96,"props":97,"children":98},"strong",{},[99],{"type":28,"value":100},"Left panel",{"type":28,"value":102}," — Contact list with conversations (search, filter tabs)",{"type":22,"tag":52,"props":104,"children":105},{},[106,111],{"type":22,"tag":96,"props":107,"children":108},{},[109],{"type":28,"value":110},"Center panel",{"type":28,"value":112}," — Message thread (the actual conversation)",{"type":22,"tag":52,"props":114,"children":115},{},[116,121],{"type":22,"tag":96,"props":117,"children":118},{},[119],{"type":28,"value":120},"Right panel",{"type":28,"value":122}," — Contact info (profile, tags, custom fields, notes)",{"type":22,"tag":36,"props":124,"children":126},{"id":125},"filter-tabs",[127],{"type":28,"value":128},"Filter tabs",{"type":22,"tag":30,"props":130,"children":131},{},[132],{"type":28,"value":133},"At the top of the contact list:",{"type":22,"tag":48,"props":135,"children":136},{},[137,147,157],{"type":22,"tag":52,"props":138,"children":139},{},[140,145],{"type":22,"tag":96,"props":141,"children":142},{},[143],{"type":28,"value":144},"All",{"type":28,"value":146}," — Every conversation",{"type":22,"tag":52,"props":148,"children":149},{},[150,155],{"type":22,"tag":96,"props":151,"children":152},{},[153],{"type":28,"value":154},"Unread",{"type":28,"value":156}," — Conversations with unread messages",{"type":22,"tag":52,"props":158,"children":159},{},[160,165],{"type":22,"tag":96,"props":161,"children":162},{},[163],{"type":28,"value":164},"Mine",{"type":28,"value":166}," — Conversations assigned to you",{"type":22,"tag":36,"props":168,"children":170},{"id":169},"real-time-updates",[171],{"type":28,"value":172},"Real-time updates",{"type":22,"tag":30,"props":174,"children":175},{},[176],{"type":28,"value":177},"The inbox updates in real-time via WebSocket:",{"type":22,"tag":48,"props":179,"children":180},{},[181,186,191,196],{"type":22,"tag":52,"props":182,"children":183},{},[184],{"type":28,"value":185},"New messages appear instantly (with sound notification)",{"type":22,"tag":52,"props":187,"children":188},{},[189],{"type":28,"value":190},"Message status changes (sent → delivered → read) update live",{"type":22,"tag":52,"props":192,"children":193},{},[194],{"type":28,"value":195},"When another agent is typing, you'll see an indicator",{"type":22,"tag":52,"props":197,"children":198},{},[199],{"type":28,"value":200},"Assignment changes reflect immediately",{"type":22,"tag":36,"props":202,"children":204},{"id":203},"who-can-see-what",[205],{"type":28,"value":206},"Who can see what?",{"type":22,"tag":30,"props":208,"children":209},{},[210],{"type":28,"value":211},"By default, all agents can see all conversations. You can restrict this with roles:",{"type":22,"tag":48,"props":213,"children":214},{},[215,225,235],{"type":22,"tag":52,"props":216,"children":217},{},[218,223],{"type":22,"tag":96,"props":219,"children":220},{},[221],{"type":28,"value":222},"Admin",{"type":28,"value":224}," — Sees everything",{"type":22,"tag":52,"props":226,"children":227},{},[228,233],{"type":22,"tag":96,"props":229,"children":230},{},[231],{"type":28,"value":232},"Agent",{"type":28,"value":234}," — Sees only assigned conversations (configurable per role)",{"type":22,"tag":52,"props":236,"children":237},{},[238,243],{"type":22,"tag":96,"props":239,"children":240},{},[241],{"type":28,"value":242},"Supervisor",{"type":28,"value":244}," — Sees team conversations",{"type":22,"tag":30,"props":246,"children":247},{},[248],{"type":28,"value":249},"Configure visibility in Settings → Roles → Permissions.",{"type":22,"tag":36,"props":251,"children":253},{"id":252},"tips-for-team-collaboration",[254],{"type":28,"value":255},"Tips for team collaboration",{"type":22,"tag":89,"props":257,"children":258},{},[259,269,279,289,299],{"type":22,"tag":52,"props":260,"children":261},{},[262,267],{"type":22,"tag":96,"props":263,"children":264},{},[265],{"type":28,"value":266},"Assign conversations",{"type":28,"value":268}," — Don't let messages sit unassigned",{"type":22,"tag":52,"props":270,"children":271},{},[272,277],{"type":22,"tag":96,"props":273,"children":274},{},[275],{"type":28,"value":276},"Use internal notes",{"type":28,"value":278}," — Communicate with teammates without the customer seeing",{"type":22,"tag":52,"props":280,"children":281},{},[282,287],{"type":22,"tag":96,"props":283,"children":284},{},[285],{"type":28,"value":286},"Set availability",{"type":28,"value":288}," — Toggle your status to \"Away\" when you're not available",{"type":22,"tag":52,"props":290,"children":291},{},[292,297],{"type":22,"tag":96,"props":293,"children":294},{},[295],{"type":28,"value":296},"Use canned responses",{"type":28,"value":298}," — Pre-written replies for common questions save time",{"type":22,"tag":52,"props":300,"children":301},{},[302,307],{"type":22,"tag":96,"props":303,"children":304},{},[305],{"type":28,"value":306},"Tag conversations",{"type":28,"value":308}," — Helps with reporting and follow-ups",{"type":22,"tag":36,"props":310,"children":312},{"id":311},"mobile-access",[313],{"type":28,"value":314},"Mobile access",{"type":22,"tag":30,"props":316,"children":317},{},[318],{"type":28,"value":319},"The shared inbox is also available on the AIsoule mobile app (iOS & Android) with:",{"type":22,"tag":48,"props":321,"children":322},{},[323,328,333,338],{"type":22,"tag":52,"props":324,"children":325},{},[326],{"type":28,"value":327},"Push notifications for new messages",{"type":22,"tag":52,"props":329,"children":330},{},[331],{"type":28,"value":332},"Swipe actions (mark read, pin)",{"type":22,"tag":52,"props":334,"children":335},{},[336],{"type":28,"value":337},"Voice note recording",{"type":22,"tag":52,"props":339,"children":340},{},[341],{"type":28,"value":342},"Media sharing",{"title":8,"searchDepth":344,"depth":344,"links":345},2,[346,347,348,349,350,351,352],{"id":38,"depth":344,"text":41},{"id":79,"depth":344,"text":82},{"id":125,"depth":344,"text":128},{"id":169,"depth":344,"text":172},{"id":203,"depth":344,"text":206},{"id":252,"depth":344,"text":255},{"id":311,"depth":344,"text":314},"markdown","content:help:messaging:shared-team-inbox.md","content","help\u002Fmessaging\u002Fshared-team-inbox.md","help\u002Fmessaging\u002Fshared-team-inbox","md",{"_path":360,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":361,"description":362,"category":6,"order":363,"difficulty":12,"time_to_complete":364,"related":365,"body":368,"_type":353,"_id":649,"_source":355,"_file":650,"_stem":651,"_extension":358},"\u002Fhelp\u002Fmessaging\u002Fvoice-notes","Recording and sending voice notes","How to record and send voice messages to customers in WhatsApp conversations using AIsoule.",10,"2 minutes",[366,5,367],"\u002Fhelp\u002Fmessaging\u002Fsending-media","\u002Fhelp\u002Fgetting-started\u002Fmobile-app-setup",{"type":19,"children":369,"toc":641},[370,375,380,386,431,437,472,477,483,506,512,525,531,541,564,574,592,598],{"type":22,"tag":23,"props":371,"children":373},{"id":372},"recording-and-sending-voice-notes",[374],{"type":28,"value":361},{"type":22,"tag":30,"props":376,"children":377},{},[378],{"type":28,"value":379},"Voice notes are a quick way to communicate when typing is too slow or when tone matters.",{"type":22,"tag":36,"props":381,"children":383},{"id":382},"sending-voice-notes-on-web",[384],{"type":28,"value":385},"Sending voice notes on web",{"type":22,"tag":89,"props":387,"children":388},{},[389,394,406,411,421],{"type":22,"tag":52,"props":390,"children":391},{},[392],{"type":28,"value":393},"Open a conversation",{"type":22,"tag":52,"props":395,"children":396},{},[397,399,404],{"type":28,"value":398},"Click and hold the ",{"type":22,"tag":96,"props":400,"children":401},{},[402],{"type":28,"value":403},"🎤 microphone",{"type":28,"value":405}," button (next to the send button)",{"type":22,"tag":52,"props":407,"children":408},{},[409],{"type":28,"value":410},"Speak your message",{"type":22,"tag":52,"props":412,"children":413},{},[414,416],{"type":28,"value":415},"Release to ",{"type":22,"tag":96,"props":417,"children":418},{},[419],{"type":28,"value":420},"send",{"type":22,"tag":52,"props":422,"children":423},{},[424,426],{"type":28,"value":425},"Or slide left to ",{"type":22,"tag":96,"props":427,"children":428},{},[429],{"type":28,"value":430},"cancel",{"type":22,"tag":36,"props":432,"children":434},{"id":433},"sending-voice-notes-on-mobile",[435],{"type":28,"value":436},"Sending voice notes on mobile",{"type":22,"tag":89,"props":438,"children":439},{},[440,445,457,462,467],{"type":22,"tag":52,"props":441,"children":442},{},[443],{"type":28,"value":444},"Open a conversation in the mobile app",{"type":22,"tag":52,"props":446,"children":447},{},[448,450,455],{"type":28,"value":449},"Long-press the ",{"type":22,"tag":96,"props":451,"children":452},{},[453],{"type":28,"value":454},"microphone",{"type":28,"value":456}," button",{"type":22,"tag":52,"props":458,"children":459},{},[460],{"type":28,"value":461},"Record your message",{"type":22,"tag":52,"props":463,"children":464},{},[465],{"type":28,"value":466},"Release to send",{"type":22,"tag":52,"props":468,"children":469},{},[470],{"type":28,"value":471},"Slide left to cancel",{"type":22,"tag":30,"props":473,"children":474},{},[475],{"type":28,"value":476},"You'll feel haptic feedback when recording starts.",{"type":22,"tag":36,"props":478,"children":480},{"id":479},"requirements",[481],{"type":28,"value":482},"Requirements",{"type":22,"tag":48,"props":484,"children":485},{},[486,496,501],{"type":22,"tag":52,"props":487,"children":488},{},[489,491],{"type":28,"value":490},"Must be within the ",{"type":22,"tag":96,"props":492,"children":493},{},[494],{"type":28,"value":495},"24-hour messaging window",{"type":22,"tag":52,"props":497,"children":498},{},[499],{"type":28,"value":500},"Browser must have microphone permission enabled",{"type":22,"tag":52,"props":502,"children":503},{},[504],{"type":28,"value":505},"Voice notes are sent as OGG audio format",{"type":22,"tag":36,"props":507,"children":509},{"id":508},"duration-limits",[510],{"type":28,"value":511},"Duration limits",{"type":22,"tag":48,"props":513,"children":514},{},[515,520],{"type":22,"tag":52,"props":516,"children":517},{},[518],{"type":28,"value":519},"Minimum: 1 second",{"type":22,"tag":52,"props":521,"children":522},{},[523],{"type":28,"value":524},"Maximum: No hard limit (but keep under 2 minutes for best experience)",{"type":22,"tag":36,"props":526,"children":528},{"id":527},"when-to-use-voice-notes",[529],{"type":28,"value":530},"When to use voice notes",{"type":22,"tag":30,"props":532,"children":533},{},[534,536],{"type":28,"value":535},"✅ ",{"type":22,"tag":96,"props":537,"children":538},{},[539],{"type":28,"value":540},"Good for:",{"type":22,"tag":48,"props":542,"children":543},{},[544,549,554,559],{"type":22,"tag":52,"props":545,"children":546},{},[547],{"type":28,"value":548},"Quick responses when typing is slow",{"type":22,"tag":52,"props":550,"children":551},{},[552],{"type":28,"value":553},"Explaining complex instructions",{"type":22,"tag":52,"props":555,"children":556},{},[557],{"type":28,"value":558},"Adding a personal touch",{"type":22,"tag":52,"props":560,"children":561},{},[562],{"type":28,"value":563},"Multilingual communication (easier than typing in another language)",{"type":22,"tag":30,"props":565,"children":566},{},[567,569],{"type":28,"value":568},"❌ ",{"type":22,"tag":96,"props":570,"children":571},{},[572],{"type":28,"value":573},"Avoid for:",{"type":22,"tag":48,"props":575,"children":576},{},[577,582,587],{"type":22,"tag":52,"props":578,"children":579},{},[580],{"type":28,"value":581},"Sensitive information (can't be edited\u002Fdeleted easily)",{"type":22,"tag":52,"props":583,"children":584},{},[585],{"type":28,"value":586},"Noisy environments",{"type":22,"tag":52,"props":588,"children":589},{},[590],{"type":28,"value":591},"Very long explanations (send a document instead)",{"type":22,"tag":36,"props":593,"children":595},{"id":594},"tips",[596],{"type":28,"value":597},"Tips",{"type":22,"tag":89,"props":599,"children":600},{},[601,611,621,631],{"type":22,"tag":52,"props":602,"children":603},{},[604,609],{"type":22,"tag":96,"props":605,"children":606},{},[607],{"type":28,"value":608},"Keep it short",{"type":28,"value":610}," — 15-30 seconds is ideal",{"type":22,"tag":52,"props":612,"children":613},{},[614,619],{"type":22,"tag":96,"props":615,"children":616},{},[617],{"type":28,"value":618},"Speak clearly",{"type":28,"value":620}," — Reduce background noise",{"type":22,"tag":52,"props":622,"children":623},{},[624,629],{"type":22,"tag":96,"props":625,"children":626},{},[627],{"type":28,"value":628},"Summarize first",{"type":28,"value":630}," — \"I'm sending a voice note about your order status\"",{"type":22,"tag":52,"props":632,"children":633},{},[634,639],{"type":22,"tag":96,"props":635,"children":636},{},[637],{"type":28,"value":638},"Follow up with text",{"type":28,"value":640}," — For key details (order numbers, dates) that need to be referenced later",{"title":8,"searchDepth":344,"depth":344,"links":642},[643,644,645,646,647,648],{"id":382,"depth":344,"text":385},{"id":433,"depth":344,"text":436},{"id":479,"depth":344,"text":482},{"id":508,"depth":344,"text":511},{"id":527,"depth":344,"text":530},{"id":594,"depth":344,"text":597},"content:help:messaging:voice-notes.md","help\u002Fmessaging\u002Fvoice-notes.md","help\u002Fmessaging\u002Fvoice-notes",{"_path":653,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":654,"description":655,"category":6,"order":656,"difficulty":12,"time_to_complete":364,"related":657,"body":660,"_type":353,"_id":910,"_source":355,"_file":911,"_stem":912,"_extension":358},"\u002Fhelp\u002Fmessaging\u002Fpayment-links","Sending payment links in chat","How to create and send payment links directly in WhatsApp conversations for instant checkout.",11,[658,5,659],"\u002Fhelp\u002Fintegrations\u002Fpayment-gateway","\u002Fhelp\u002Fmessaging\u002Finteractive-messages",{"type":19,"children":661,"toc":903},[662,667,672,678,697,703,771,776,782,787,797,802,808,813,856,860],{"type":22,"tag":23,"props":663,"children":665},{"id":664},"sending-payment-links-in-chat",[666],{"type":28,"value":654},{"type":22,"tag":30,"props":668,"children":669},{},[670],{"type":28,"value":671},"Close deals instantly by sending payment links directly in WhatsApp conversations.",{"type":22,"tag":36,"props":673,"children":675},{"id":674},"prerequisites",[676],{"type":28,"value":677},"Prerequisites",{"type":22,"tag":48,"props":679,"children":680},{},[681,692],{"type":22,"tag":52,"props":682,"children":683},{},[684,686],{"type":28,"value":685},"Payment gateway configured (Razorpay or Stripe) — see ",{"type":22,"tag":687,"props":688,"children":689},"a",{"href":658},[690],{"type":28,"value":691},"Payment gateway setup",{"type":22,"tag":52,"props":693,"children":694},{},[695],{"type":28,"value":696},"Active conversation within the 24-hour window",{"type":22,"tag":36,"props":698,"children":700},{"id":699},"how-to-send-a-payment-link",[701],{"type":28,"value":702},"How to send a payment link",{"type":22,"tag":89,"props":704,"children":705},{},[706,711,723,761],{"type":22,"tag":52,"props":707,"children":708},{},[709],{"type":28,"value":710},"Open the conversation",{"type":22,"tag":52,"props":712,"children":713},{},[714,716,721],{"type":28,"value":715},"Click the ",{"type":22,"tag":96,"props":717,"children":718},{},[719],{"type":28,"value":720},"💳 Payment",{"type":28,"value":722}," button in the header",{"type":22,"tag":52,"props":724,"children":725},{},[726,728],{"type":28,"value":727},"Fill in:\n",{"type":22,"tag":48,"props":729,"children":730},{},[731,741,751],{"type":22,"tag":52,"props":732,"children":733},{},[734,739],{"type":22,"tag":96,"props":735,"children":736},{},[737],{"type":28,"value":738},"Amount",{"type":28,"value":740}," — The payment amount",{"type":22,"tag":52,"props":742,"children":743},{},[744,749],{"type":22,"tag":96,"props":745,"children":746},{},[747],{"type":28,"value":748},"Currency",{"type":28,"value":750}," — INR, USD, etc.",{"type":22,"tag":52,"props":752,"children":753},{},[754,759],{"type":22,"tag":96,"props":755,"children":756},{},[757],{"type":28,"value":758},"Description",{"type":28,"value":760}," — What the payment is for (e.g., \"Invoice #123\", \"Product XYZ\")",{"type":22,"tag":52,"props":762,"children":763},{},[764,766],{"type":28,"value":765},"Click ",{"type":22,"tag":96,"props":767,"children":768},{},[769],{"type":28,"value":770},"\"Create & Send\"",{"type":22,"tag":30,"props":772,"children":773},{},[774],{"type":28,"value":775},"The customer receives a clickable link that opens a secure payment page.",{"type":22,"tag":36,"props":777,"children":779},{"id":778},"what-the-customer-sees",[780],{"type":28,"value":781},"What the customer sees",{"type":22,"tag":30,"props":783,"children":784},{},[785],{"type":28,"value":786},"The customer receives a message like:",{"type":22,"tag":788,"props":789,"children":791},"pre",{"code":790},"💳 Payment Request\n\nAmount: ₹999\nFor: Premium Plan - Monthly\n\n[Pay Now →]\n",[792],{"type":22,"tag":793,"props":794,"children":795},"code",{"__ignoreMap":8},[796],{"type":28,"value":790},{"type":22,"tag":30,"props":798,"children":799},{},[800],{"type":28,"value":801},"When they tap \"Pay Now\", their browser opens with the payment form (Razorpay\u002FStripe checkout).",{"type":22,"tag":36,"props":803,"children":805},{"id":804},"tracking-payment-status",[806],{"type":28,"value":807},"Tracking payment status",{"type":22,"tag":30,"props":809,"children":810},{},[811],{"type":28,"value":812},"After sending, you can see the payment status in the conversation:",{"type":22,"tag":48,"props":814,"children":815},{},[816,826,836,846],{"type":22,"tag":52,"props":817,"children":818},{},[819,824],{"type":22,"tag":96,"props":820,"children":821},{},[822],{"type":28,"value":823},"Created",{"type":28,"value":825}," — Link sent, waiting for payment",{"type":22,"tag":52,"props":827,"children":828},{},[829,834],{"type":22,"tag":96,"props":830,"children":831},{},[832],{"type":28,"value":833},"Paid",{"type":28,"value":835}," ✅ — Customer completed payment",{"type":22,"tag":52,"props":837,"children":838},{},[839,844],{"type":22,"tag":96,"props":840,"children":841},{},[842],{"type":28,"value":843},"Failed",{"type":28,"value":845}," — Payment attempt failed",{"type":22,"tag":52,"props":847,"children":848},{},[849,854],{"type":22,"tag":96,"props":850,"children":851},{},[852],{"type":28,"value":853},"Expired",{"type":28,"value":855}," — Link expired without payment",{"type":22,"tag":36,"props":857,"children":858},{"id":594},[859],{"type":28,"value":597},{"type":22,"tag":89,"props":861,"children":862},{},[863,873,883,893],{"type":22,"tag":52,"props":864,"children":865},{},[866,871],{"type":22,"tag":96,"props":867,"children":868},{},[869],{"type":28,"value":870},"Include clear descriptions",{"type":28,"value":872}," — \"Monthly subscription\" is better than \"Payment\"",{"type":22,"tag":52,"props":874,"children":875},{},[876,881],{"type":22,"tag":96,"props":877,"children":878},{},[879],{"type":28,"value":880},"Send during conversation",{"type":28,"value":882}," — Higher conversion when customer is engaged",{"type":22,"tag":52,"props":884,"children":885},{},[886,891],{"type":22,"tag":96,"props":887,"children":888},{},[889],{"type":28,"value":890},"Follow up",{"type":28,"value":892}," — If not paid within a few hours, send a gentle reminder",{"type":22,"tag":52,"props":894,"children":895},{},[896,901],{"type":22,"tag":96,"props":897,"children":898},{},[899],{"type":28,"value":900},"Confirm receipt",{"type":28,"value":902}," — Send a thank you message after payment is confirmed",{"title":8,"searchDepth":344,"depth":344,"links":904},[905,906,907,908,909],{"id":674,"depth":344,"text":677},{"id":699,"depth":344,"text":702},{"id":778,"depth":344,"text":781},{"id":804,"depth":344,"text":807},{"id":594,"depth":344,"text":597},"content:help:messaging:payment-links.md","help\u002Fmessaging\u002Fpayment-links.md","help\u002Fmessaging\u002Fpayment-links",{"_path":914,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":915,"description":916,"category":6,"order":917,"difficulty":918,"time_to_complete":919,"related":920,"body":921,"_type":353,"_id":1171,"_source":355,"_file":1172,"_stem":1173,"_extension":358},"\u002Fhelp\u002Fmessaging\u002Fproduct-catalog","Using the product catalog in conversations","How to showcase products from your WhatsApp catalog directly in chat conversations.",12,"intermediate","3 minutes",[659,653,658],{"type":19,"children":922,"toc":1160},[923,928,933,939,944,950,957,986,992,1007,1025,1031,1064,1070,1075,1103,1107],{"type":22,"tag":23,"props":924,"children":926},{"id":925},"using-the-product-catalog-in-conversations",[927],{"type":28,"value":915},{"type":22,"tag":30,"props":929,"children":930},{},[931],{"type":28,"value":932},"Showcase your products directly in WhatsApp conversations with rich product cards.",{"type":22,"tag":36,"props":934,"children":936},{"id":935},"what-is-the-product-catalog",[937],{"type":28,"value":938},"What is the product catalog?",{"type":22,"tag":30,"props":940,"children":941},{},[942],{"type":28,"value":943},"WhatsApp Business allows you to create a product catalog that customers can browse. Products appear as rich cards with images, descriptions, and prices.",{"type":22,"tag":36,"props":945,"children":947},{"id":946},"setting-up-your-catalog",[948],{"type":28,"value":949},"Setting up your catalog",{"type":22,"tag":951,"props":952,"children":954},"h3",{"id":953},"sync-from-meta",[955],{"type":28,"value":956},"Sync from Meta",{"type":22,"tag":89,"props":958,"children":959},{},[960,976,981],{"type":22,"tag":52,"props":961,"children":962},{},[963,965],{"type":28,"value":964},"Go to ",{"type":22,"tag":96,"props":966,"children":967},{},[968,970],{"type":28,"value":969},"Settings → WhatsApp Accounts → ",{"type":22,"tag":971,"props":972,"children":973},"span",{},[974],{"type":28,"value":975},"Your Account",{"type":22,"tag":52,"props":977,"children":978},{},[979],{"type":28,"value":980},"Your catalog syncs automatically from Meta's Commerce Manager",{"type":22,"tag":52,"props":982,"children":983},{},[984],{"type":28,"value":985},"Products appear in AIsoule's catalog section",{"type":22,"tag":951,"props":987,"children":989},{"id":988},"managing-products-in-meta",[990],{"type":28,"value":991},"Managing products in Meta",{"type":22,"tag":30,"props":993,"children":994},{},[995,997,1005],{"type":28,"value":996},"Products are managed in ",{"type":22,"tag":687,"props":998,"children":1002},{"href":999,"rel":1000},"https:\u002F\u002Fbusiness.facebook.com\u002Fcommerce",[1001],"nofollow",[1003],{"type":28,"value":1004},"Meta Commerce Manager",{"type":28,"value":1006},":",{"type":22,"tag":89,"props":1008,"children":1009},{},[1010,1015,1020],{"type":22,"tag":52,"props":1011,"children":1012},{},[1013],{"type":28,"value":1014},"Add products with images, descriptions, prices",{"type":22,"tag":52,"props":1016,"children":1017},{},[1018],{"type":28,"value":1019},"Organize into collections",{"type":22,"tag":52,"props":1021,"children":1022},{},[1023],{"type":28,"value":1024},"Products sync to AIsoule automatically",{"type":22,"tag":36,"props":1026,"children":1028},{"id":1027},"sending-products-in-chat",[1029],{"type":28,"value":1030},"Sending products in chat",{"type":22,"tag":89,"props":1032,"children":1033},{},[1034,1038,1049,1054,1059],{"type":22,"tag":52,"props":1035,"children":1036},{},[1037],{"type":28,"value":393},{"type":22,"tag":52,"props":1039,"children":1040},{},[1041,1042,1047],{"type":28,"value":715},{"type":22,"tag":96,"props":1043,"children":1044},{},[1045],{"type":28,"value":1046},"🛒 Product",{"type":28,"value":1048}," button (or find it in the attachment menu)",{"type":22,"tag":52,"props":1050,"children":1051},{},[1052],{"type":28,"value":1053},"Browse your catalog",{"type":22,"tag":52,"props":1055,"children":1056},{},[1057],{"type":28,"value":1058},"Select one or more products",{"type":22,"tag":52,"props":1060,"children":1061},{},[1062],{"type":28,"value":1063},"Send — customer sees a product carousel",{"type":22,"tag":36,"props":1065,"children":1067},{"id":1066},"what-customers-see",[1068],{"type":28,"value":1069},"What customers see",{"type":22,"tag":30,"props":1071,"children":1072},{},[1073],{"type":28,"value":1074},"Customers receive a swipeable carousel with:",{"type":22,"tag":48,"props":1076,"children":1077},{},[1078,1083,1088,1093,1098],{"type":22,"tag":52,"props":1079,"children":1080},{},[1081],{"type":28,"value":1082},"Product image",{"type":22,"tag":52,"props":1084,"children":1085},{},[1086],{"type":28,"value":1087},"Product name",{"type":22,"tag":52,"props":1089,"children":1090},{},[1091],{"type":28,"value":1092},"Price",{"type":22,"tag":52,"props":1094,"children":1095},{},[1096],{"type":28,"value":1097},"Short description",{"type":22,"tag":52,"props":1099,"children":1100},{},[1101],{"type":28,"value":1102},"\"View\" button for full details",{"type":22,"tag":36,"props":1104,"children":1105},{"id":594},[1106],{"type":28,"value":597},{"type":22,"tag":89,"props":1108,"children":1109},{},[1110,1120,1130,1140,1150],{"type":22,"tag":52,"props":1111,"children":1112},{},[1113,1118],{"type":22,"tag":96,"props":1114,"children":1115},{},[1116],{"type":28,"value":1117},"Use high-quality images",{"type":28,"value":1119}," — Products with good photos get more engagement",{"type":22,"tag":52,"props":1121,"children":1122},{},[1123,1128],{"type":22,"tag":96,"props":1124,"children":1125},{},[1126],{"type":28,"value":1127},"Keep descriptions short",{"type":28,"value":1129}," — Key features only, not full specs",{"type":22,"tag":52,"props":1131,"children":1132},{},[1133,1138],{"type":22,"tag":96,"props":1134,"children":1135},{},[1136],{"type":28,"value":1137},"Update prices regularly",{"type":28,"value":1139}," — Outdated prices cause confusion",{"type":22,"tag":52,"props":1141,"children":1142},{},[1143,1148],{"type":22,"tag":96,"props":1144,"children":1145},{},[1146],{"type":28,"value":1147},"Send relevant products",{"type":28,"value":1149}," — Based on what the customer is asking about",{"type":22,"tag":52,"props":1151,"children":1152},{},[1153,1158],{"type":22,"tag":96,"props":1154,"children":1155},{},[1156],{"type":28,"value":1157},"Follow up with payment link",{"type":28,"value":1159}," — After they express interest",{"title":8,"searchDepth":344,"depth":344,"links":1161},[1162,1163,1168,1169,1170],{"id":935,"depth":344,"text":938},{"id":946,"depth":344,"text":949,"children":1164},[1165,1167],{"id":953,"depth":1166,"text":956},3,{"id":988,"depth":1166,"text":991},{"id":1027,"depth":344,"text":1030},{"id":1066,"depth":344,"text":1069},{"id":594,"depth":344,"text":597},"content:help:messaging:product-catalog.md","help\u002Fmessaging\u002Fproduct-catalog.md","help\u002Fmessaging\u002Fproduct-catalog",{"_path":1175,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":1176,"description":1177,"category":6,"order":1178,"difficulty":12,"time_to_complete":364,"related":1179,"body":1182,"_type":353,"_id":1648,"_source":355,"_file":1649,"_stem":1650,"_extension":358},"\u002Fhelp\u002Fmessaging\u002Fmessage-status","Message status explained (sent, delivered, read, failed)","Understanding WhatsApp message delivery statuses — what each tick mark means and how to track delivery.",13,[1180,5,1181],"\u002Fhelp\u002Fmessaging\u002Fwhy-messages-fail","\u002Fhelp\u002Fcampaigns\u002Fcreate-first-campaign",{"type":19,"children":1183,"toc":1640},[1184,1190,1195,1201,1338,1344,1380,1385,1391,1424,1430,1435,1475,1480,1503,1509,1588,1592],{"type":22,"tag":23,"props":1185,"children":1187},{"id":1186},"message-status-explained",[1188],{"type":28,"value":1189},"Message status explained",{"type":22,"tag":30,"props":1191,"children":1192},{},[1193],{"type":28,"value":1194},"Every message you send goes through delivery stages, shown by tick marks in the chat.",{"type":22,"tag":36,"props":1196,"children":1198},{"id":1197},"status-indicators",[1199],{"type":28,"value":1200},"Status indicators",{"type":22,"tag":1202,"props":1203,"children":1204},"table",{},[1205,1229],{"type":22,"tag":1206,"props":1207,"children":1208},"thead",{},[1209],{"type":22,"tag":1210,"props":1211,"children":1212},"tr",{},[1213,1219,1224],{"type":22,"tag":1214,"props":1215,"children":1216},"th",{},[1217],{"type":28,"value":1218},"Icon",{"type":22,"tag":1214,"props":1220,"children":1221},{},[1222],{"type":28,"value":1223},"Status",{"type":22,"tag":1214,"props":1225,"children":1226},{},[1227],{"type":28,"value":1228},"Meaning",{"type":22,"tag":1230,"props":1231,"children":1232},"tbody",{},[1233,1255,1276,1297,1318],{"type":22,"tag":1210,"props":1234,"children":1235},{},[1236,1242,1250],{"type":22,"tag":1237,"props":1238,"children":1239},"td",{},[1240],{"type":28,"value":1241},"🕐",{"type":22,"tag":1237,"props":1243,"children":1244},{},[1245],{"type":22,"tag":96,"props":1246,"children":1247},{},[1248],{"type":28,"value":1249},"Pending",{"type":22,"tag":1237,"props":1251,"children":1252},{},[1253],{"type":28,"value":1254},"Message is being processed",{"type":22,"tag":1210,"props":1256,"children":1257},{},[1258,1263,1271],{"type":22,"tag":1237,"props":1259,"children":1260},{},[1261],{"type":28,"value":1262},"✓",{"type":22,"tag":1237,"props":1264,"children":1265},{},[1266],{"type":22,"tag":96,"props":1267,"children":1268},{},[1269],{"type":28,"value":1270},"Sent",{"type":22,"tag":1237,"props":1272,"children":1273},{},[1274],{"type":28,"value":1275},"Message left AIsoule servers and reached WhatsApp",{"type":22,"tag":1210,"props":1277,"children":1278},{},[1279,1284,1292],{"type":22,"tag":1237,"props":1280,"children":1281},{},[1282],{"type":28,"value":1283},"✓✓",{"type":22,"tag":1237,"props":1285,"children":1286},{},[1287],{"type":22,"tag":96,"props":1288,"children":1289},{},[1290],{"type":28,"value":1291},"Delivered",{"type":22,"tag":1237,"props":1293,"children":1294},{},[1295],{"type":28,"value":1296},"Message arrived on recipient's phone",{"type":22,"tag":1210,"props":1298,"children":1299},{},[1300,1305,1313],{"type":22,"tag":1237,"props":1301,"children":1302},{},[1303],{"type":28,"value":1304},"✓✓ (blue)",{"type":22,"tag":1237,"props":1306,"children":1307},{},[1308],{"type":22,"tag":96,"props":1309,"children":1310},{},[1311],{"type":28,"value":1312},"Read",{"type":22,"tag":1237,"props":1314,"children":1315},{},[1316],{"type":28,"value":1317},"Recipient opened and saw the message",{"type":22,"tag":1210,"props":1319,"children":1320},{},[1321,1326,1333],{"type":22,"tag":1237,"props":1322,"children":1323},{},[1324],{"type":28,"value":1325},"❌",{"type":22,"tag":1237,"props":1327,"children":1328},{},[1329],{"type":22,"tag":96,"props":1330,"children":1331},{},[1332],{"type":28,"value":843},{"type":22,"tag":1237,"props":1334,"children":1335},{},[1336],{"type":28,"value":1337},"Message could not be delivered",{"type":22,"tag":36,"props":1339,"children":1341},{"id":1340},"how-status-updates-work",[1342],{"type":28,"value":1343},"How status updates work",{"type":22,"tag":89,"props":1345,"children":1346},{},[1347,1358,1369],{"type":22,"tag":52,"props":1348,"children":1349},{},[1350,1352,1356],{"type":28,"value":1351},"You send a message → Status: ",{"type":22,"tag":96,"props":1353,"children":1354},{},[1355],{"type":28,"value":1270},{"type":28,"value":1357}," (✓)",{"type":22,"tag":52,"props":1359,"children":1360},{},[1361,1363,1367],{"type":28,"value":1362},"WhatsApp delivers to recipient's phone → Status: ",{"type":22,"tag":96,"props":1364,"children":1365},{},[1366],{"type":28,"value":1291},{"type":28,"value":1368}," (✓✓)",{"type":22,"tag":52,"props":1370,"children":1371},{},[1372,1374,1378],{"type":28,"value":1373},"Recipient opens the chat → Status: ",{"type":22,"tag":96,"props":1375,"children":1376},{},[1377],{"type":28,"value":1312},{"type":28,"value":1379}," (✓✓ blue)",{"type":22,"tag":30,"props":1381,"children":1382},{},[1383],{"type":28,"value":1384},"Status updates happen in real-time via webhooks from Meta.",{"type":22,"tag":36,"props":1386,"children":1388},{"id":1387},"when-status-doesnt-update",[1389],{"type":28,"value":1390},"When status doesn't update",{"type":22,"tag":48,"props":1392,"children":1393},{},[1394,1404,1414],{"type":22,"tag":52,"props":1395,"children":1396},{},[1397,1402],{"type":22,"tag":96,"props":1398,"children":1399},{},[1400],{"type":28,"value":1401},"Stuck on Sent (✓)",{"type":28,"value":1403}," — Recipient's phone may be off or has no internet. It will deliver when they come online.",{"type":22,"tag":52,"props":1405,"children":1406},{},[1407,1412],{"type":22,"tag":96,"props":1408,"children":1409},{},[1410],{"type":28,"value":1411},"Delivered but never Read",{"type":28,"value":1413}," — Recipient hasn't opened the chat yet. This is normal — not everyone reads immediately.",{"type":22,"tag":52,"props":1415,"children":1416},{},[1417,1422],{"type":22,"tag":96,"props":1418,"children":1419},{},[1420],{"type":28,"value":1421},"Read receipts disabled",{"type":28,"value":1423}," — Some users disable read receipts in WhatsApp settings. You'll see Delivered but never Read.",{"type":22,"tag":36,"props":1425,"children":1427},{"id":1426},"viewing-status-in-campaigns",[1428],{"type":28,"value":1429},"Viewing status in campaigns",{"type":22,"tag":30,"props":1431,"children":1432},{},[1433],{"type":28,"value":1434},"In campaign reports, you see aggregate counts:",{"type":22,"tag":48,"props":1436,"children":1437},{},[1438,1448,1457,1466],{"type":22,"tag":52,"props":1439,"children":1440},{},[1441,1446],{"type":22,"tag":96,"props":1442,"children":1443},{},[1444],{"type":28,"value":1445},"Sent:",{"type":28,"value":1447}," X messages",{"type":22,"tag":52,"props":1449,"children":1450},{},[1451,1456],{"type":22,"tag":96,"props":1452,"children":1453},{},[1454],{"type":28,"value":1455},"Delivered:",{"type":28,"value":1447},{"type":22,"tag":52,"props":1458,"children":1459},{},[1460,1465],{"type":22,"tag":96,"props":1461,"children":1462},{},[1463],{"type":28,"value":1464},"Read:",{"type":28,"value":1447},{"type":22,"tag":52,"props":1467,"children":1468},{},[1469,1474],{"type":22,"tag":96,"props":1470,"children":1471},{},[1472],{"type":28,"value":1473},"Failed:",{"type":28,"value":1447},{"type":22,"tag":30,"props":1476,"children":1477},{},[1478],{"type":28,"value":1479},"Calculate your rates:",{"type":22,"tag":48,"props":1481,"children":1482},{},[1483,1493],{"type":22,"tag":52,"props":1484,"children":1485},{},[1486,1491],{"type":22,"tag":96,"props":1487,"children":1488},{},[1489],{"type":28,"value":1490},"Delivery rate",{"type":28,"value":1492}," = Delivered \u002F Sent × 100%",{"type":22,"tag":52,"props":1494,"children":1495},{},[1496,1501],{"type":22,"tag":96,"props":1497,"children":1498},{},[1499],{"type":28,"value":1500},"Read rate",{"type":28,"value":1502}," = Read \u002F Delivered × 100%",{"type":22,"tag":36,"props":1504,"children":1506},{"id":1505},"good-benchmarks",[1507],{"type":28,"value":1508},"Good benchmarks",{"type":22,"tag":1202,"props":1510,"children":1511},{},[1512,1533],{"type":22,"tag":1206,"props":1513,"children":1514},{},[1515],{"type":22,"tag":1210,"props":1516,"children":1517},{},[1518,1523,1528],{"type":22,"tag":1214,"props":1519,"children":1520},{},[1521],{"type":28,"value":1522},"Metric",{"type":22,"tag":1214,"props":1524,"children":1525},{},[1526],{"type":28,"value":1527},"Good",{"type":22,"tag":1214,"props":1529,"children":1530},{},[1531],{"type":28,"value":1532},"Concerning",{"type":22,"tag":1230,"props":1534,"children":1535},{},[1536,1553,1570],{"type":22,"tag":1210,"props":1537,"children":1538},{},[1539,1543,1548],{"type":22,"tag":1237,"props":1540,"children":1541},{},[1542],{"type":28,"value":1490},{"type":22,"tag":1237,"props":1544,"children":1545},{},[1546],{"type":28,"value":1547},"> 95%",{"type":22,"tag":1237,"props":1549,"children":1550},{},[1551],{"type":28,"value":1552},"\u003C 90%",{"type":22,"tag":1210,"props":1554,"children":1555},{},[1556,1560,1565],{"type":22,"tag":1237,"props":1557,"children":1558},{},[1559],{"type":28,"value":1500},{"type":22,"tag":1237,"props":1561,"children":1562},{},[1563],{"type":28,"value":1564},"> 60%",{"type":22,"tag":1237,"props":1566,"children":1567},{},[1568],{"type":28,"value":1569},"\u003C 40%",{"type":22,"tag":1210,"props":1571,"children":1572},{},[1573,1578,1583],{"type":22,"tag":1237,"props":1574,"children":1575},{},[1576],{"type":28,"value":1577},"Failure rate",{"type":22,"tag":1237,"props":1579,"children":1580},{},[1581],{"type":28,"value":1582},"\u003C 3%",{"type":22,"tag":1237,"props":1584,"children":1585},{},[1586],{"type":28,"value":1587},"> 5%",{"type":22,"tag":36,"props":1589,"children":1590},{"id":594},[1591],{"type":28,"value":597},{"type":22,"tag":89,"props":1593,"children":1594},{},[1595,1605,1620,1630],{"type":22,"tag":52,"props":1596,"children":1597},{},[1598,1603],{"type":22,"tag":96,"props":1599,"children":1600},{},[1601],{"type":28,"value":1602},"Don't worry about unread",{"type":28,"value":1604}," — People read messages at their own pace",{"type":22,"tag":52,"props":1606,"children":1607},{},[1608,1613,1615],{"type":22,"tag":96,"props":1609,"children":1610},{},[1611],{"type":28,"value":1612},"High failure rate?",{"type":28,"value":1614}," — Check ",{"type":22,"tag":687,"props":1616,"children":1617},{"href":1180},[1618],{"type":28,"value":1619},"why messages fail",{"type":22,"tag":52,"props":1621,"children":1622},{},[1623,1628],{"type":22,"tag":96,"props":1624,"children":1625},{},[1626],{"type":28,"value":1627},"Track over time",{"type":28,"value":1629}," — Compare rates week-over-week for trends",{"type":22,"tag":52,"props":1631,"children":1632},{},[1633,1638],{"type":22,"tag":96,"props":1634,"children":1635},{},[1636],{"type":28,"value":1637},"Read rate varies",{"type":28,"value":1639}," — Marketing messages have lower read rates than transactional",{"title":8,"searchDepth":344,"depth":344,"links":1641},[1642,1643,1644,1645,1646,1647],{"id":1197,"depth":344,"text":1200},{"id":1340,"depth":344,"text":1343},{"id":1387,"depth":344,"text":1390},{"id":1426,"depth":344,"text":1429},{"id":1505,"depth":344,"text":1508},{"id":594,"depth":344,"text":597},"content:help:messaging:message-status.md","help\u002Fmessaging\u002Fmessage-status.md","help\u002Fmessaging\u002Fmessage-status",{"_path":1180,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":1652,"description":1653,"category":6,"order":1654,"difficulty":12,"time_to_complete":13,"related":1655,"body":1659,"_type":353,"_id":2043,"_source":355,"_file":2044,"_stem":2045,"_extension":358},"Why messages fail and how to fix them","Common reasons WhatsApp messages fail to deliver and step-by-step solutions for each error type.",14,[1656,1657,1658],"\u002Fhelp\u002Fmessaging\u002F24-hour-window","\u002Fhelp\u002Fmessaging\u002Fsend-template-message","\u002Fhelp\u002Fcampaigns\u002Fbest-practices",{"type":19,"children":1660,"toc":2025},[1661,1666,1671,1677,1683,1693,1703,1709,1718,1727,1733,1742,1751,1757,1766,1791,1797,1806,1815,1821,1830,1839,1845,1854,1863,1869,1878,1887,1893,1899,1910,1916,1928,1934,1987,1993,1998],{"type":22,"tag":23,"props":1662,"children":1664},{"id":1663},"why-messages-fail-and-how-to-fix-them",[1665],{"type":28,"value":1652},{"type":22,"tag":30,"props":1667,"children":1668},{},[1669],{"type":28,"value":1670},"When a message fails, AIsoule shows a red error indicator. Here are the most common causes and fixes.",{"type":22,"tag":36,"props":1672,"children":1674},{"id":1673},"common-failure-reasons",[1675],{"type":28,"value":1676},"Common failure reasons",{"type":22,"tag":951,"props":1678,"children":1680},{"id":1679},"_1-phone-number-doesnt-have-whatsapp",[1681],{"type":28,"value":1682},"1. Phone number doesn't have WhatsApp",{"type":22,"tag":30,"props":1684,"children":1685},{},[1686,1691],{"type":22,"tag":96,"props":1687,"children":1688},{},[1689],{"type":28,"value":1690},"Error:",{"type":28,"value":1692}," \"Recipient not on WhatsApp\" or \"Invalid WhatsApp number\"",{"type":22,"tag":30,"props":1694,"children":1695},{},[1696,1701],{"type":22,"tag":96,"props":1697,"children":1698},{},[1699],{"type":28,"value":1700},"Fix:",{"type":28,"value":1702}," The number you're trying to reach doesn't have WhatsApp installed. Verify the number is correct and has WhatsApp active.",{"type":22,"tag":951,"props":1704,"children":1706},{"id":1705},"_2-outside-24-hour-window-no-template-used",[1707],{"type":28,"value":1708},"2. Outside 24-hour window (no template used)",{"type":22,"tag":30,"props":1710,"children":1711},{},[1712,1716],{"type":22,"tag":96,"props":1713,"children":1714},{},[1715],{"type":28,"value":1690},{"type":28,"value":1717}," \"Message failed to send\" or \"Outside service window\"",{"type":22,"tag":30,"props":1719,"children":1720},{},[1721,1725],{"type":22,"tag":96,"props":1722,"children":1723},{},[1724],{"type":28,"value":1700},{"type":28,"value":1726}," You can only send free-form messages within 24 hours of the customer's last message. Use a template message instead.",{"type":22,"tag":951,"props":1728,"children":1730},{"id":1729},"_3-template-not-approved",[1731],{"type":28,"value":1732},"3. Template not approved",{"type":22,"tag":30,"props":1734,"children":1735},{},[1736,1740],{"type":22,"tag":96,"props":1737,"children":1738},{},[1739],{"type":28,"value":1690},{"type":28,"value":1741}," \"Template not found\" or \"Template status invalid\"",{"type":22,"tag":30,"props":1743,"children":1744},{},[1745,1749],{"type":22,"tag":96,"props":1746,"children":1747},{},[1748],{"type":28,"value":1700},{"type":28,"value":1750}," Check Settings → Templates. The template must show \"Approved\" status. If it's \"Pending\" or \"Rejected\", you can't use it.",{"type":22,"tag":951,"props":1752,"children":1754},{"id":1753},"_4-invalid-phone-number-format",[1755],{"type":28,"value":1756},"4. Invalid phone number format",{"type":22,"tag":30,"props":1758,"children":1759},{},[1760,1764],{"type":22,"tag":96,"props":1761,"children":1762},{},[1763],{"type":28,"value":1690},{"type":28,"value":1765}," \"Invalid parameter\" or \"Phone number format error\"",{"type":22,"tag":30,"props":1767,"children":1768},{},[1769,1773,1775,1781,1783,1789],{"type":22,"tag":96,"props":1770,"children":1771},{},[1772],{"type":28,"value":1700},{"type":28,"value":1774}," Phone numbers must include the country code without + or 00. Example: ",{"type":22,"tag":793,"props":1776,"children":1778},{"className":1777},[],[1779],{"type":28,"value":1780},"919876543210",{"type":28,"value":1782}," (India), ",{"type":22,"tag":793,"props":1784,"children":1786},{"className":1785},[],[1787],{"type":28,"value":1788},"14155551234",{"type":28,"value":1790}," (US).",{"type":22,"tag":951,"props":1792,"children":1794},{"id":1793},"_5-account-disconnected",[1795],{"type":28,"value":1796},"5. Account disconnected",{"type":22,"tag":30,"props":1798,"children":1799},{},[1800,1804],{"type":22,"tag":96,"props":1801,"children":1802},{},[1803],{"type":28,"value":1690},{"type":28,"value":1805}," \"Authentication failed\" or \"Token expired\"",{"type":22,"tag":30,"props":1807,"children":1808},{},[1809,1813],{"type":22,"tag":96,"props":1810,"children":1811},{},[1812],{"type":28,"value":1700},{"type":28,"value":1814}," Go to Settings → WhatsApp Accounts → click \"Test Connection\". If it fails, reconnect your account or generate a new access token.",{"type":22,"tag":951,"props":1816,"children":1818},{"id":1817},"_6-messaging-limit-reached",[1819],{"type":28,"value":1820},"6. Messaging limit reached",{"type":22,"tag":30,"props":1822,"children":1823},{},[1824,1828],{"type":22,"tag":96,"props":1825,"children":1826},{},[1827],{"type":28,"value":1690},{"type":28,"value":1829}," \"Rate limit exceeded\" or \"Messaging limit reached\"",{"type":22,"tag":30,"props":1831,"children":1832},{},[1833,1837],{"type":22,"tag":96,"props":1834,"children":1835},{},[1836],{"type":28,"value":1700},{"type":28,"value":1838}," Meta limits how many unique contacts you can message per day. New accounts start at 250\u002Fday and increase with good quality. Wait 24 hours or improve your quality rating.",{"type":22,"tag":951,"props":1840,"children":1842},{"id":1841},"_7-number-blocked-by-recipient",[1843],{"type":28,"value":1844},"7. Number blocked by recipient",{"type":22,"tag":30,"props":1846,"children":1847},{},[1848,1852],{"type":22,"tag":96,"props":1849,"children":1850},{},[1851],{"type":28,"value":1690},{"type":28,"value":1853}," \"Recipient unavailable\" or \"User blocked\"",{"type":22,"tag":30,"props":1855,"children":1856},{},[1857,1861],{"type":22,"tag":96,"props":1858,"children":1859},{},[1860],{"type":28,"value":1700},{"type":28,"value":1862}," The recipient has blocked your business number. You cannot send messages to users who have blocked you.",{"type":22,"tag":951,"props":1864,"children":1866},{"id":1865},"_8-media-too-large",[1867],{"type":28,"value":1868},"8. Media too large",{"type":22,"tag":30,"props":1870,"children":1871},{},[1872,1876],{"type":22,"tag":96,"props":1873,"children":1874},{},[1875],{"type":28,"value":1690},{"type":28,"value":1877}," \"Media size exceeds limit\"",{"type":22,"tag":30,"props":1879,"children":1880},{},[1881,1885],{"type":22,"tag":96,"props":1882,"children":1883},{},[1884],{"type":28,"value":1700},{"type":28,"value":1886}," WhatsApp limits: Images (5MB), Videos (16MB), Documents (100MB), Audio (16MB). Compress your file and try again.",{"type":22,"tag":36,"props":1888,"children":1890},{"id":1889},"how-to-retry-failed-messages",[1891],{"type":28,"value":1892},"How to retry failed messages",{"type":22,"tag":951,"props":1894,"children":1896},{"id":1895},"in-a-conversation",[1897],{"type":28,"value":1898},"In a conversation",{"type":22,"tag":30,"props":1900,"children":1901},{},[1902,1903,1908],{"type":28,"value":715},{"type":22,"tag":96,"props":1904,"children":1905},{},[1906],{"type":28,"value":1907},"retry icon",{"type":28,"value":1909}," next to the failed message to resend it.",{"type":22,"tag":951,"props":1911,"children":1913},{"id":1912},"in-a-campaign",[1914],{"type":28,"value":1915},"In a campaign",{"type":22,"tag":30,"props":1917,"children":1918},{},[1919,1921,1926],{"type":28,"value":1920},"Go to the campaign detail page → click ",{"type":22,"tag":96,"props":1922,"children":1923},{},[1924],{"type":28,"value":1925},"\"Retry Failed\"",{"type":28,"value":1927}," to resend to all failed recipients.",{"type":22,"tag":36,"props":1929,"children":1931},{"id":1930},"preventing-failures",[1932],{"type":28,"value":1933},"Preventing failures",{"type":22,"tag":89,"props":1935,"children":1936},{},[1937,1947,1957,1967,1977],{"type":22,"tag":52,"props":1938,"children":1939},{},[1940,1945],{"type":22,"tag":96,"props":1941,"children":1942},{},[1943],{"type":28,"value":1944},"Validate phone numbers",{"type":28,"value":1946}," before importing — ensure they have country codes",{"type":22,"tag":52,"props":1948,"children":1949},{},[1950,1955],{"type":22,"tag":96,"props":1951,"children":1952},{},[1953],{"type":28,"value":1954},"Use templates",{"type":28,"value":1956}," for first-time messages",{"type":22,"tag":52,"props":1958,"children":1959},{},[1960,1965],{"type":22,"tag":96,"props":1961,"children":1962},{},[1963],{"type":28,"value":1964},"Monitor quality rating",{"type":28,"value":1966}," in Meta Business Suite",{"type":22,"tag":52,"props":1968,"children":1969},{},[1970,1975],{"type":22,"tag":96,"props":1971,"children":1972},{},[1973],{"type":28,"value":1974},"Don't spam",{"type":28,"value":1976}," — high block rates will restrict your account",{"type":22,"tag":52,"props":1978,"children":1979},{},[1980,1985],{"type":22,"tag":96,"props":1981,"children":1982},{},[1983],{"type":28,"value":1984},"Keep access tokens fresh",{"type":28,"value":1986}," — regenerate if they expire",{"type":22,"tag":36,"props":1988,"children":1990},{"id":1989},"still-failing",[1991],{"type":28,"value":1992},"Still failing?",{"type":22,"tag":30,"props":1994,"children":1995},{},[1996],{"type":28,"value":1997},"If messages continue to fail after trying these fixes:",{"type":22,"tag":89,"props":1999,"children":2000},{},[2001,2015,2020],{"type":22,"tag":52,"props":2002,"children":2003},{},[2004,2006,2013],{"type":28,"value":2005},"Check ",{"type":22,"tag":687,"props":2007,"children":2010},{"href":2008,"rel":2009},"https:\u002F\u002Fmetastatus.com",[1001],[2011],{"type":28,"value":2012},"Meta Platform Status",{"type":28,"value":2014}," for outages",{"type":22,"tag":52,"props":2016,"children":2017},{},[2018],{"type":28,"value":2019},"Test your connection in Settings → Accounts → Test Connection",{"type":22,"tag":52,"props":2021,"children":2022},{},[2023],{"type":28,"value":2024},"Contact our support team via WhatsApp",{"title":8,"searchDepth":344,"depth":344,"links":2026},[2027,2037,2041,2042],{"id":1673,"depth":344,"text":1676,"children":2028},[2029,2030,2031,2032,2033,2034,2035,2036],{"id":1679,"depth":1166,"text":1682},{"id":1705,"depth":1166,"text":1708},{"id":1729,"depth":1166,"text":1732},{"id":1753,"depth":1166,"text":1756},{"id":1793,"depth":1166,"text":1796},{"id":1817,"depth":1166,"text":1820},{"id":1841,"depth":1166,"text":1844},{"id":1865,"depth":1166,"text":1868},{"id":1889,"depth":344,"text":1892,"children":2038},[2039,2040],{"id":1895,"depth":1166,"text":1898},{"id":1912,"depth":1166,"text":1915},{"id":1930,"depth":344,"text":1933},{"id":1989,"depth":344,"text":1992},"content:help:messaging:why-messages-fail.md","help\u002Fmessaging\u002Fwhy-messages-fail.md","help\u002Fmessaging\u002Fwhy-messages-fail",{"_path":2047,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":2048,"description":2049,"category":6,"order":2050,"difficulty":12,"time_to_complete":2051,"related":2052,"body":2055,"_type":353,"_id":2188,"_source":355,"_file":2189,"_stem":2190,"_extension":358},"\u002Fhelp\u002Fmessaging\u002Freply-to-message","Using reply-to-message (quoting)","How to quote and reply to a specific message in a conversation for clear context.",15,"1 minute",[5,2053,2054],"\u002Fhelp\u002Fmessaging\u002Fsending-text","\u002Fhelp\u002Fmessaging\u002Freactions",{"type":19,"children":2056,"toc":2182},[2057,2062,2067,2073,2107,2111,2116,2122,2145,2149],{"type":22,"tag":23,"props":2058,"children":2060},{"id":2059},"using-reply-to-message-quoting",[2061],{"type":28,"value":2048},{"type":22,"tag":30,"props":2063,"children":2064},{},[2065],{"type":28,"value":2066},"Reply to a specific message to provide clear context in long conversations.",{"type":22,"tag":36,"props":2068,"children":2070},{"id":2069},"how-to-reply-to-a-message",[2071],{"type":28,"value":2072},"How to reply to a message",{"type":22,"tag":89,"props":2074,"children":2075},{},[2076,2081,2092,2097,2102],{"type":22,"tag":52,"props":2077,"children":2078},{},[2079],{"type":28,"value":2080},"Hover over the message you want to reply to",{"type":22,"tag":52,"props":2082,"children":2083},{},[2084,2085,2090],{"type":28,"value":715},{"type":22,"tag":96,"props":2086,"children":2087},{},[2088],{"type":28,"value":2089},"↩️ Reply",{"type":28,"value":2091}," icon (or right-click → Reply)",{"type":22,"tag":52,"props":2093,"children":2094},{},[2095],{"type":28,"value":2096},"The quoted message appears above your input field",{"type":22,"tag":52,"props":2098,"children":2099},{},[2100],{"type":28,"value":2101},"Type your reply",{"type":22,"tag":52,"props":2103,"children":2104},{},[2105],{"type":28,"value":2106},"Send — your message shows with the quoted context",{"type":22,"tag":36,"props":2108,"children":2109},{"id":778},[2110],{"type":28,"value":781},{"type":22,"tag":30,"props":2112,"children":2113},{},[2114],{"type":28,"value":2115},"The customer sees your reply with a preview of the original message they sent, making it clear what you're responding to.",{"type":22,"tag":36,"props":2117,"children":2119},{"id":2118},"when-to-use",[2120],{"type":28,"value":2121},"When to use",{"type":22,"tag":48,"props":2123,"children":2124},{},[2125,2130,2135,2140],{"type":22,"tag":52,"props":2126,"children":2127},{},[2128],{"type":28,"value":2129},"Long conversations with multiple topics",{"type":22,"tag":52,"props":2131,"children":2132},{},[2133],{"type":28,"value":2134},"Answering a specific question from earlier",{"type":22,"tag":52,"props":2136,"children":2137},{},[2138],{"type":28,"value":2139},"Referencing something the customer said",{"type":22,"tag":52,"props":2141,"children":2142},{},[2143],{"type":28,"value":2144},"Clarifying which item\u002Fissue you're addressing",{"type":22,"tag":36,"props":2146,"children":2147},{"id":594},[2148],{"type":28,"value":597},{"type":22,"tag":89,"props":2150,"children":2151},{},[2152,2162,2172],{"type":22,"tag":52,"props":2153,"children":2154},{},[2155,2160],{"type":22,"tag":96,"props":2156,"children":2157},{},[2158],{"type":28,"value":2159},"Use for clarity",{"type":28,"value":2161}," — Especially when multiple questions were asked",{"type":22,"tag":52,"props":2163,"children":2164},{},[2165,2170],{"type":22,"tag":96,"props":2166,"children":2167},{},[2168],{"type":28,"value":2169},"Keep replies concise",{"type":28,"value":2171}," — The quote provides context, no need to repeat",{"type":22,"tag":52,"props":2173,"children":2174},{},[2175,2180],{"type":22,"tag":96,"props":2176,"children":2177},{},[2178],{"type":28,"value":2179},"Works with all message types",{"type":28,"value":2181}," — You can reply to text, images, documents, etc.",{"title":8,"searchDepth":344,"depth":344,"links":2183},[2184,2185,2186,2187],{"id":2069,"depth":344,"text":2072},{"id":778,"depth":344,"text":781},{"id":2118,"depth":344,"text":2121},{"id":594,"depth":344,"text":597},"content:help:messaging:reply-to-message.md","help\u002Fmessaging\u002Freply-to-message.md","help\u002Fmessaging\u002Freply-to-message",{"_path":2054,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":2192,"description":2193,"category":6,"order":2194,"difficulty":12,"time_to_complete":2051,"related":2195,"body":2196,"_type":353,"_id":2306,"_source":355,"_file":2307,"_stem":2308,"_extension":358},"Sending reactions to messages","How to react to customer messages with emojis in WhatsApp conversations.",16,[5,2053,2047],{"type":19,"children":2197,"toc":2301},[2198,2203,2208,2214,2243,2249,2272,2278],{"type":22,"tag":23,"props":2199,"children":2201},{"id":2200},"sending-reactions-to-messages",[2202],{"type":28,"value":2192},{"type":22,"tag":30,"props":2204,"children":2205},{},[2206],{"type":28,"value":2207},"React to messages with emojis — a quick way to acknowledge without typing a full reply.",{"type":22,"tag":36,"props":2209,"children":2211},{"id":2210},"how-to-react",[2212],{"type":28,"value":2213},"How to react",{"type":22,"tag":89,"props":2215,"children":2216},{},[2217,2222,2233,2238],{"type":22,"tag":52,"props":2218,"children":2219},{},[2220],{"type":28,"value":2221},"Hover over a message in the conversation",{"type":22,"tag":52,"props":2223,"children":2224},{},[2225,2226,2231],{"type":28,"value":715},{"type":22,"tag":96,"props":2227,"children":2228},{},[2229],{"type":28,"value":2230},"emoji\u002Freaction",{"type":28,"value":2232}," icon that appears",{"type":22,"tag":52,"props":2234,"children":2235},{},[2236],{"type":28,"value":2237},"Select an emoji (👍 ❤️ 😂 😮 😢 🙏)",{"type":22,"tag":52,"props":2239,"children":2240},{},[2241],{"type":28,"value":2242},"The reaction appears on the message",{"type":22,"tag":36,"props":2244,"children":2246},{"id":2245},"when-to-use-reactions",[2247],{"type":28,"value":2248},"When to use reactions",{"type":22,"tag":48,"props":2250,"children":2251},{},[2252,2257,2262,2267],{"type":22,"tag":52,"props":2253,"children":2254},{},[2255],{"type":28,"value":2256},"✅ Acknowledge a message quickly (\"Got it\" → 👍)",{"type":22,"tag":52,"props":2258,"children":2259},{},[2260],{"type":28,"value":2261},"✅ Show appreciation (\"Thank you\" → ❤️)",{"type":22,"tag":52,"props":2263,"children":2264},{},[2265],{"type":28,"value":2266},"✅ Indicate you're working on it (🙏)",{"type":22,"tag":52,"props":2268,"children":2269},{},[2270],{"type":28,"value":2271},"❌ Don't use as a substitute for a proper reply when one is needed",{"type":22,"tag":36,"props":2273,"children":2275},{"id":2274},"notes",[2276],{"type":28,"value":2277},"Notes",{"type":22,"tag":48,"props":2279,"children":2280},{},[2281,2286,2291,2296],{"type":22,"tag":52,"props":2282,"children":2283},{},[2284],{"type":28,"value":2285},"Reactions work within the 24-hour window",{"type":22,"tag":52,"props":2287,"children":2288},{},[2289],{"type":28,"value":2290},"Customers can see your reactions",{"type":22,"tag":52,"props":2292,"children":2293},{},[2294],{"type":28,"value":2295},"You can change or remove a reaction by clicking it again",{"type":22,"tag":52,"props":2297,"children":2298},{},[2299],{"type":28,"value":2300},"Only one reaction per message per person",{"title":8,"searchDepth":344,"depth":344,"links":2302},[2303,2304,2305],{"id":2210,"depth":344,"text":2213},{"id":2245,"depth":344,"text":2248},{"id":2274,"depth":344,"text":2277},"content:help:messaging:reactions.md","help\u002Fmessaging\u002Freactions.md","help\u002Fmessaging\u002Freactions",{"_path":2310,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":2311,"description":2312,"category":6,"order":2313,"difficulty":12,"time_to_complete":364,"related":2314,"body":2316,"_type":353,"_id":2539,"_source":355,"_file":2540,"_stem":2541,"_extension":358},"\u002Fhelp\u002Fmessaging\u002Fread-receipts","Managing read receipts","How auto-read receipts work in AIsoule and how to configure them per account.",17,[1175,2315,5],"\u002Fhelp\u002Fsettings\u002Fmanaging-accounts",{"type":19,"children":2317,"toc":2532},[2318,2323,2328,2334,2339,2389,2395,2447,2453,2458,2471,2477,2490,2495,2499],{"type":22,"tag":23,"props":2319,"children":2321},{"id":2320},"managing-read-receipts",[2322],{"type":28,"value":2311},{"type":22,"tag":30,"props":2324,"children":2325},{},[2326],{"type":28,"value":2327},"Read receipts (blue ticks) tell customers you've seen their message. Here's how to control them.",{"type":22,"tag":36,"props":2329,"children":2331},{"id":2330},"auto-read-receipts",[2332],{"type":28,"value":2333},"Auto-read receipts",{"type":22,"tag":30,"props":2335,"children":2336},{},[2337],{"type":28,"value":2338},"AIsoule can automatically mark messages as \"read\" when they arrive:",{"type":22,"tag":89,"props":2340,"children":2341},{},[2342,2354],{"type":22,"tag":52,"props":2343,"children":2344},{},[2345,2346],{"type":28,"value":964},{"type":22,"tag":96,"props":2347,"children":2348},{},[2349,2350],{"type":28,"value":969},{"type":22,"tag":971,"props":2351,"children":2352},{},[2353],{"type":28,"value":975},{"type":22,"tag":52,"props":2355,"children":2356},{},[2357,2359,2364,2366],{"type":28,"value":2358},"Toggle ",{"type":22,"tag":96,"props":2360,"children":2361},{},[2362],{"type":28,"value":2363},"\"Auto Read Receipt\"",{"type":28,"value":2365},":\n",{"type":22,"tag":48,"props":2367,"children":2368},{},[2369,2379],{"type":22,"tag":52,"props":2370,"children":2371},{},[2372,2377],{"type":22,"tag":96,"props":2373,"children":2374},{},[2375],{"type":28,"value":2376},"ON",{"type":28,"value":2378}," — Messages are marked as read immediately (customer sees blue ticks)",{"type":22,"tag":52,"props":2380,"children":2381},{},[2382,2387],{"type":22,"tag":96,"props":2383,"children":2384},{},[2385],{"type":28,"value":2386},"OFF",{"type":28,"value":2388}," — Messages stay as \"delivered\" until an agent opens the conversation",{"type":22,"tag":36,"props":2390,"children":2392},{"id":2391},"when-to-use-auto-read",[2393],{"type":28,"value":2394},"When to use auto-read",{"type":22,"tag":1202,"props":2396,"children":2397},{},[2398,2414],{"type":22,"tag":1206,"props":2399,"children":2400},{},[2401],{"type":22,"tag":1210,"props":2402,"children":2403},{},[2404,2409],{"type":22,"tag":1214,"props":2405,"children":2406},{},[2407],{"type":28,"value":2408},"Setting",{"type":22,"tag":1214,"props":2410,"children":2411},{},[2412],{"type":28,"value":2413},"Best for",{"type":22,"tag":1230,"props":2415,"children":2416},{},[2417,2432],{"type":22,"tag":1210,"props":2418,"children":2419},{},[2420,2427],{"type":22,"tag":1237,"props":2421,"children":2422},{},[2423],{"type":22,"tag":96,"props":2424,"children":2425},{},[2426],{"type":28,"value":2376},{"type":22,"tag":1237,"props":2428,"children":2429},{},[2430],{"type":28,"value":2431},"Fast-response teams, AI auto-reply enabled",{"type":22,"tag":1210,"props":2433,"children":2434},{},[2435,2442],{"type":22,"tag":1237,"props":2436,"children":2437},{},[2438],{"type":22,"tag":96,"props":2439,"children":2440},{},[2441],{"type":28,"value":2386},{"type":22,"tag":1237,"props":2443,"children":2444},{},[2445],{"type":28,"value":2446},"Teams that want to manage expectations (don't show \"read\" if you can't reply immediately)",{"type":22,"tag":36,"props":2448,"children":2450},{"id":2449},"manual-read-receipts",[2451],{"type":28,"value":2452},"Manual read receipts",{"type":22,"tag":30,"props":2454,"children":2455},{},[2456],{"type":28,"value":2457},"When auto-read is OFF:",{"type":22,"tag":48,"props":2459,"children":2460},{},[2461,2466],{"type":22,"tag":52,"props":2462,"children":2463},{},[2464],{"type":28,"value":2465},"Messages are marked as read when an agent opens the conversation",{"type":22,"tag":52,"props":2467,"children":2468},{},[2469],{"type":28,"value":2470},"This happens automatically — no manual action needed",{"type":22,"tag":36,"props":2472,"children":2474},{"id":2473},"customer-perspective",[2475],{"type":28,"value":2476},"Customer perspective",{"type":22,"tag":48,"props":2478,"children":2479},{},[2480,2485],{"type":22,"tag":52,"props":2481,"children":2482},{},[2483],{"type":28,"value":2484},"✓✓ Gray = Delivered to their phone",{"type":22,"tag":52,"props":2486,"children":2487},{},[2488],{"type":28,"value":2489},"✓✓ Blue = You've read it",{"type":22,"tag":30,"props":2491,"children":2492},{},[2493],{"type":28,"value":2494},"Some customers disable read receipts on their end — you won't see blue ticks for their messages, but they can still see yours.",{"type":22,"tag":36,"props":2496,"children":2497},{"id":594},[2498],{"type":28,"value":597},{"type":22,"tag":89,"props":2500,"children":2501},{},[2502,2512,2522],{"type":22,"tag":52,"props":2503,"children":2504},{},[2505,2510],{"type":22,"tag":96,"props":2506,"children":2507},{},[2508],{"type":28,"value":2509},"Turn ON if response time is fast",{"type":28,"value":2511}," (\u003C 5 minutes) — Sets good expectations",{"type":22,"tag":52,"props":2513,"children":2514},{},[2515,2520],{"type":22,"tag":96,"props":2516,"children":2517},{},[2518],{"type":28,"value":2519},"Turn OFF if response time is slow",{"type":28,"value":2521}," — Avoids \"they read it but didn't reply\" frustration",{"type":22,"tag":52,"props":2523,"children":2524},{},[2525,2530],{"type":22,"tag":96,"props":2526,"children":2527},{},[2528],{"type":28,"value":2529},"AI auto-reply + auto-read = best combo",{"type":28,"value":2531}," — Customer sees read + gets instant response",{"title":8,"searchDepth":344,"depth":344,"links":2533},[2534,2535,2536,2537,2538],{"id":2330,"depth":344,"text":2333},{"id":2391,"depth":344,"text":2394},{"id":2449,"depth":344,"text":2452},{"id":2473,"depth":344,"text":2476},{"id":594,"depth":344,"text":597},"content:help:messaging:read-receipts.md","help\u002Fmessaging\u002Fread-receipts.md","help\u002Fmessaging\u002Fread-receipts",{"_path":2543,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":2544,"description":2545,"category":6,"order":2546,"difficulty":2547,"time_to_complete":2548,"related":2549,"body":2551,"_type":353,"_id":2906,"_source":355,"_file":2907,"_stem":2908,"_extension":358},"\u002Fhelp\u002Fmessaging\u002Fwhatsapp-calling","WhatsApp Business Calling (voice calls)","How to make and receive voice calls through WhatsApp Business API using AIsoule's calling feature.",18,"advanced","5 minutes",[5,2315,2550],"\u002Fhelp\u002Fchatbots\u002Fagent-transfer",{"type":19,"children":2552,"toc":2896},[2553,2559,2564,2568,2591,2597,2628,2634,2662,2668,2673,2697,2703,2788,2793,2798,2816,2822,2827,2849,2853],{"type":22,"tag":23,"props":2554,"children":2556},{"id":2555},"whatsapp-business-calling",[2557],{"type":28,"value":2558},"WhatsApp Business Calling",{"type":22,"tag":30,"props":2560,"children":2561},{},[2562],{"type":28,"value":2563},"Make and receive voice calls directly through WhatsApp Business API.",{"type":22,"tag":36,"props":2565,"children":2566},{"id":674},[2567],{"type":28,"value":677},{"type":22,"tag":48,"props":2569,"children":2570},{},[2571,2576,2586],{"type":22,"tag":52,"props":2572,"children":2573},{},[2574],{"type":28,"value":2575},"Your number must be enrolled in Meta's WhatsApp Business Calling program",{"type":22,"tag":52,"props":2577,"children":2578},{},[2579,2584],{"type":22,"tag":96,"props":2580,"children":2581},{},[2582],{"type":28,"value":2583},"Business Calling",{"type":28,"value":2585}," must be enabled in your account settings",{"type":22,"tag":52,"props":2587,"children":2588},{},[2589],{"type":28,"value":2590},"WebRTC-compatible browser (Chrome, Firefox, Edge)",{"type":22,"tag":36,"props":2592,"children":2594},{"id":2593},"enabling-calling",[2595],{"type":28,"value":2596},"Enabling calling",{"type":22,"tag":89,"props":2598,"children":2599},{},[2600,2612,2623],{"type":22,"tag":52,"props":2601,"children":2602},{},[2603,2604],{"type":28,"value":964},{"type":22,"tag":96,"props":2605,"children":2606},{},[2607,2608],{"type":28,"value":969},{"type":22,"tag":971,"props":2609,"children":2610},{},[2611],{"type":28,"value":975},{"type":22,"tag":52,"props":2613,"children":2614},{},[2615,2616,2621],{"type":28,"value":2358},{"type":22,"tag":96,"props":2617,"children":2618},{},[2619],{"type":28,"value":2620},"\"Business Calling Enabled\"",{"type":28,"value":2622}," to ON",{"type":22,"tag":52,"props":2624,"children":2625},{},[2626],{"type":28,"value":2627},"Only enable this AFTER Meta has enrolled your number",{"type":22,"tag":36,"props":2629,"children":2631},{"id":2630},"making-outgoing-calls",[2632],{"type":28,"value":2633},"Making outgoing calls",{"type":22,"tag":89,"props":2635,"children":2636},{},[2637,2642,2652,2657],{"type":22,"tag":52,"props":2638,"children":2639},{},[2640],{"type":28,"value":2641},"Open a conversation with a contact",{"type":22,"tag":52,"props":2643,"children":2644},{},[2645,2646,2651],{"type":28,"value":715},{"type":22,"tag":96,"props":2647,"children":2648},{},[2649],{"type":28,"value":2650},"📞 Call",{"type":28,"value":722},{"type":22,"tag":52,"props":2653,"children":2654},{},[2655],{"type":28,"value":2656},"The call initiates via WebRTC",{"type":22,"tag":52,"props":2658,"children":2659},{},[2660],{"type":28,"value":2661},"Wait for the customer to answer",{"type":22,"tag":36,"props":2663,"children":2665},{"id":2664},"receiving-incoming-calls",[2666],{"type":28,"value":2667},"Receiving incoming calls",{"type":22,"tag":30,"props":2669,"children":2670},{},[2671],{"type":28,"value":2672},"When a customer calls your WhatsApp Business number:",{"type":22,"tag":89,"props":2674,"children":2675},{},[2676,2681,2692],{"type":22,"tag":52,"props":2677,"children":2678},{},[2679],{"type":28,"value":2680},"A call notification appears in AIsoule",{"type":22,"tag":52,"props":2682,"children":2683},{},[2684,2685,2690],{"type":28,"value":765},{"type":22,"tag":96,"props":2686,"children":2687},{},[2688],{"type":28,"value":2689},"\"Answer\"",{"type":28,"value":2691}," to pick up",{"type":22,"tag":52,"props":2693,"children":2694},{},[2695],{"type":28,"value":2696},"The call connects via WebRTC in your browser",{"type":22,"tag":36,"props":2698,"children":2700},{"id":2699},"call-features",[2701],{"type":28,"value":2702},"Call features",{"type":22,"tag":1202,"props":2704,"children":2705},{},[2706,2723],{"type":22,"tag":1206,"props":2707,"children":2708},{},[2709],{"type":22,"tag":1210,"props":2710,"children":2711},{},[2712,2717],{"type":22,"tag":1214,"props":2713,"children":2714},{},[2715],{"type":28,"value":2716},"Feature",{"type":22,"tag":1214,"props":2718,"children":2720},{"align":2719},"center",[2721],{"type":28,"value":2722},"Available",{"type":22,"tag":1230,"props":2724,"children":2725},{},[2726,2739,2752,2764,2776],{"type":22,"tag":1210,"props":2727,"children":2728},{},[2729,2734],{"type":22,"tag":1237,"props":2730,"children":2731},{},[2732],{"type":28,"value":2733},"Voice calls",{"type":22,"tag":1237,"props":2735,"children":2736},{"align":2719},[2737],{"type":28,"value":2738},"✅",{"type":22,"tag":1210,"props":2740,"children":2741},{},[2742,2747],{"type":22,"tag":1237,"props":2743,"children":2744},{},[2745],{"type":28,"value":2746},"Call recording",{"type":22,"tag":1237,"props":2748,"children":2749},{"align":2719},[2750],{"type":28,"value":2751},"✅ (if enabled)",{"type":22,"tag":1210,"props":2753,"children":2754},{},[2755,2760],{"type":22,"tag":1237,"props":2756,"children":2757},{},[2758],{"type":28,"value":2759},"Call transfer (agent to agent)",{"type":22,"tag":1237,"props":2761,"children":2762},{"align":2719},[2763],{"type":28,"value":2738},{"type":22,"tag":1210,"props":2765,"children":2766},{},[2767,2772],{"type":22,"tag":1237,"props":2768,"children":2769},{},[2770],{"type":28,"value":2771},"Call logs with duration",{"type":22,"tag":1237,"props":2773,"children":2774},{"align":2719},[2775],{"type":28,"value":2738},{"type":22,"tag":1210,"props":2777,"children":2778},{},[2779,2784],{"type":22,"tag":1237,"props":2780,"children":2781},{},[2782],{"type":28,"value":2783},"IVR (Interactive Voice Response)",{"type":22,"tag":1237,"props":2785,"children":2786},{"align":2719},[2787],{"type":28,"value":2738},{"type":22,"tag":36,"props":2789,"children":2791},{"id":2790},"call-recording",[2792],{"type":28,"value":2746},{"type":22,"tag":30,"props":2794,"children":2795},{},[2796],{"type":28,"value":2797},"If enabled by your admin:",{"type":22,"tag":48,"props":2799,"children":2800},{},[2801,2806,2811],{"type":22,"tag":52,"props":2802,"children":2803},{},[2804],{"type":28,"value":2805},"Calls are recorded automatically",{"type":22,"tag":52,"props":2807,"children":2808},{},[2809],{"type":28,"value":2810},"Recordings are stored securely (S3)",{"type":22,"tag":52,"props":2812,"children":2813},{},[2814],{"type":28,"value":2815},"Access recordings from the call log",{"type":22,"tag":36,"props":2817,"children":2819},{"id":2818},"ivr-system",[2820],{"type":28,"value":2821},"IVR system",{"type":22,"tag":30,"props":2823,"children":2824},{},[2825],{"type":28,"value":2826},"Set up automated voice menus:",{"type":22,"tag":89,"props":2828,"children":2829},{},[2830,2839,2844],{"type":22,"tag":52,"props":2831,"children":2832},{},[2833,2834],{"type":28,"value":964},{"type":22,"tag":96,"props":2835,"children":2836},{},[2837],{"type":28,"value":2838},"Chatbot → IVR Flows",{"type":22,"tag":52,"props":2840,"children":2841},{},[2842],{"type":28,"value":2843},"Build a flow with voice prompts and DTMF routing",{"type":22,"tag":52,"props":2845,"children":2846},{},[2847],{"type":28,"value":2848},"Callers hear options and press numbers to navigate",{"type":22,"tag":36,"props":2850,"children":2851},{"id":594},[2852],{"type":28,"value":597},{"type":22,"tag":89,"props":2854,"children":2855},{},[2856,2866,2876,2886],{"type":22,"tag":52,"props":2857,"children":2858},{},[2859,2864],{"type":22,"tag":96,"props":2860,"children":2861},{},[2862],{"type":28,"value":2863},"Test with a colleague first",{"type":28,"value":2865}," — Verify audio quality",{"type":22,"tag":52,"props":2867,"children":2868},{},[2869,2874],{"type":22,"tag":96,"props":2870,"children":2871},{},[2872],{"type":28,"value":2873},"Use a headset",{"type":28,"value":2875}," — Better audio than laptop speakers",{"type":22,"tag":52,"props":2877,"children":2878},{},[2879,2884],{"type":22,"tag":96,"props":2880,"children":2881},{},[2882],{"type":28,"value":2883},"Quiet environment",{"type":28,"value":2885}," — Background noise affects call quality",{"type":22,"tag":52,"props":2887,"children":2888},{},[2889,2894],{"type":22,"tag":96,"props":2890,"children":2891},{},[2892],{"type":28,"value":2893},"Check permissions",{"type":28,"value":2895}," — Browser must have microphone access",{"title":8,"searchDepth":344,"depth":344,"links":2897},[2898,2899,2900,2901,2902,2903,2904,2905],{"id":674,"depth":344,"text":677},{"id":2593,"depth":344,"text":2596},{"id":2630,"depth":344,"text":2633},{"id":2664,"depth":344,"text":2667},{"id":2699,"depth":344,"text":2702},{"id":2790,"depth":344,"text":2746},{"id":2818,"depth":344,"text":2821},{"id":594,"depth":344,"text":597},"content:help:messaging:whatsapp-calling.md","help\u002Fmessaging\u002Fwhatsapp-calling.md","help\u002Fmessaging\u002Fwhatsapp-calling",{"_path":2910,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":2911,"description":2912,"category":6,"order":2913,"difficulty":2547,"time_to_complete":919,"related":2914,"body":2915,"_type":353,"_id":3076,"_source":355,"_file":3077,"_stem":3078,"_extension":358},"\u002Fhelp\u002Fmessaging\u002Fsending-interactive-buttons","Sending voice call interactive buttons","How to send WhatsApp Business Calling interactive buttons that let customers initiate calls.",19,[2543,659,2315],{"type":19,"children":2916,"toc":3069},[2917,2923,2928,2932,2945,2951,2974,2980,2985,3003,3009,3032,3036],{"type":22,"tag":23,"props":2918,"children":2920},{"id":2919},"voice-call-interactive-buttons",[2921],{"type":28,"value":2922},"Voice call interactive buttons",{"type":22,"tag":30,"props":2924,"children":2925},{},[2926],{"type":28,"value":2927},"Send messages with a \"Call\" button that lets customers initiate a WhatsApp voice call to your business.",{"type":22,"tag":36,"props":2929,"children":2930},{"id":674},[2931],{"type":28,"value":677},{"type":22,"tag":48,"props":2933,"children":2934},{},[2935,2940],{"type":22,"tag":52,"props":2936,"children":2937},{},[2938],{"type":28,"value":2939},"WhatsApp Business Calling must be enabled on your account",{"type":22,"tag":52,"props":2941,"children":2942},{},[2943],{"type":28,"value":2944},"Your number must be enrolled in Meta's Calling program",{"type":22,"tag":36,"props":2946,"children":2948},{"id":2947},"how-it-works",[2949],{"type":28,"value":2950},"How it works",{"type":22,"tag":89,"props":2952,"children":2953},{},[2954,2959,2964,2969],{"type":22,"tag":52,"props":2955,"children":2956},{},[2957],{"type":28,"value":2958},"You send an interactive message with a call-to-action button",{"type":22,"tag":52,"props":2960,"children":2961},{},[2962],{"type":28,"value":2963},"Customer taps the \"Call\" button",{"type":22,"tag":52,"props":2965,"children":2966},{},[2967],{"type":28,"value":2968},"A WhatsApp voice call is initiated to your business number",{"type":22,"tag":52,"props":2970,"children":2971},{},[2972],{"type":28,"value":2973},"Your agent receives the incoming call in AIsoule",{"type":22,"tag":36,"props":2975,"children":2977},{"id":2976},"sending-via-canned-responses",[2978],{"type":28,"value":2979},"Sending via canned responses",{"type":22,"tag":30,"props":2981,"children":2982},{},[2983],{"type":28,"value":2984},"Create a canned response with a call button:",{"type":22,"tag":89,"props":2986,"children":2987},{},[2988,2993,2998],{"type":22,"tag":52,"props":2989,"children":2990},{},[2991],{"type":28,"value":2992},"Go to Settings → Canned Responses",{"type":22,"tag":52,"props":2994,"children":2995},{},[2996],{"type":28,"value":2997},"Create a response with button type \"Call\"",{"type":22,"tag":52,"props":2999,"children":3000},{},[3001],{"type":28,"value":3002},"Use in conversations when you want to offer a call option",{"type":22,"tag":36,"props":3004,"children":3006},{"id":3005},"use-cases",[3007],{"type":28,"value":3008},"Use cases",{"type":22,"tag":48,"props":3010,"children":3011},{},[3012,3022,3027],{"type":22,"tag":52,"props":3013,"children":3014},{},[3015,3017],{"type":28,"value":3016},"\"Would you like to discuss this over a call?\" ",{"type":22,"tag":971,"props":3018,"children":3019},{},[3020],{"type":28,"value":3021},"📞 Call Us",{"type":22,"tag":52,"props":3023,"children":3024},{},[3025],{"type":28,"value":3026},"After complex support issues that need verbal explanation",{"type":22,"tag":52,"props":3028,"children":3029},{},[3030],{"type":28,"value":3031},"Sales conversations where a call can close the deal",{"type":22,"tag":36,"props":3033,"children":3034},{"id":594},[3035],{"type":28,"value":597},{"type":22,"tag":89,"props":3037,"children":3038},{},[3039,3049,3059],{"type":22,"tag":52,"props":3040,"children":3041},{},[3042,3047],{"type":22,"tag":96,"props":3043,"children":3044},{},[3045],{"type":28,"value":3046},"Only offer when appropriate",{"type":28,"value":3048}," — Not every conversation needs a call",{"type":22,"tag":52,"props":3050,"children":3051},{},[3052,3057],{"type":22,"tag":96,"props":3053,"children":3054},{},[3055],{"type":28,"value":3056},"Set expectations",{"type":28,"value":3058}," — \"Our team is available 9 AM - 6 PM\"",{"type":22,"tag":52,"props":3060,"children":3061},{},[3062,3067],{"type":22,"tag":96,"props":3063,"children":3064},{},[3065],{"type":28,"value":3066},"Have agents ready",{"type":28,"value":3068}," — Don't offer calls when no one can answer",{"title":8,"searchDepth":344,"depth":344,"links":3070},[3071,3072,3073,3074,3075],{"id":674,"depth":344,"text":677},{"id":2947,"depth":344,"text":2950},{"id":2976,"depth":344,"text":2979},{"id":3005,"depth":344,"text":3008},{"id":594,"depth":344,"text":597},"content:help:messaging:sending-interactive-buttons.md","help\u002Fmessaging\u002Fsending-interactive-buttons.md","help\u002Fmessaging\u002Fsending-interactive-buttons",{"_path":2053,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":3080,"description":3081,"category":6,"order":344,"difficulty":12,"time_to_complete":364,"related":3082,"body":3083,"_type":353,"_id":3451,"_source":355,"_file":3452,"_stem":3453,"_extension":358},"Sending text messages","How to send plain text messages to contacts in the shared inbox, including formatting and emoji support.",[5,366,1656],{"type":19,"children":3084,"toc":3442},[3085,3090,3095,3101,3144,3148,3175,3181,3186,3325,3331,3342,3348,3359,3365,3385,3389],{"type":22,"tag":23,"props":3086,"children":3088},{"id":3087},"sending-text-messages",[3089],{"type":28,"value":3080},{"type":22,"tag":30,"props":3091,"children":3092},{},[3093],{"type":28,"value":3094},"The most basic and common way to communicate with customers on WhatsApp.",{"type":22,"tag":36,"props":3096,"children":3098},{"id":3097},"how-to-send-a-text-message",[3099],{"type":28,"value":3100},"How to send a text message",{"type":22,"tag":89,"props":3102,"children":3103},{},[3104,3116,3121,3126],{"type":22,"tag":52,"props":3105,"children":3106},{},[3107,3109,3114],{"type":28,"value":3108},"Open a conversation in the ",{"type":22,"tag":96,"props":3110,"children":3111},{},[3112],{"type":28,"value":3113},"Chat",{"type":28,"value":3115}," section",{"type":22,"tag":52,"props":3117,"children":3118},{},[3119],{"type":28,"value":3120},"Click the message input field at the bottom",{"type":22,"tag":52,"props":3122,"children":3123},{},[3124],{"type":28,"value":3125},"Type your message",{"type":22,"tag":52,"props":3127,"children":3128},{},[3129,3131,3136,3138,3143],{"type":28,"value":3130},"Press ",{"type":22,"tag":96,"props":3132,"children":3133},{},[3134],{"type":28,"value":3135},"Enter",{"type":28,"value":3137}," or click the ",{"type":22,"tag":96,"props":3139,"children":3140},{},[3141],{"type":28,"value":3142},"Send",{"type":28,"value":456},{"type":22,"tag":36,"props":3145,"children":3146},{"id":479},[3147],{"type":28,"value":482},{"type":22,"tag":48,"props":3149,"children":3150},{},[3151,3163],{"type":22,"tag":52,"props":3152,"children":3153},{},[3154,3156,3161],{"type":28,"value":3155},"The conversation must be within the ",{"type":22,"tag":96,"props":3157,"children":3158},{},[3159],{"type":28,"value":3160},"24-hour window",{"type":28,"value":3162}," (customer messaged you within the last 24 hours)",{"type":22,"tag":52,"props":3164,"children":3165},{},[3166,3168,3173],{"type":28,"value":3167},"If outside the window, you must use a ",{"type":22,"tag":687,"props":3169,"children":3170},{"href":1657},[3171],{"type":28,"value":3172},"template message",{"type":28,"value":3174}," instead",{"type":22,"tag":36,"props":3176,"children":3178},{"id":3177},"text-formatting",[3179],{"type":28,"value":3180},"Text formatting",{"type":22,"tag":30,"props":3182,"children":3183},{},[3184],{"type":28,"value":3185},"WhatsApp supports basic formatting:",{"type":22,"tag":1202,"props":3187,"children":3188},{},[3189,3210],{"type":22,"tag":1206,"props":3190,"children":3191},{},[3192],{"type":22,"tag":1210,"props":3193,"children":3194},{},[3195,3200,3205],{"type":22,"tag":1214,"props":3196,"children":3197},{},[3198],{"type":28,"value":3199},"Format",{"type":22,"tag":1214,"props":3201,"children":3202},{},[3203],{"type":28,"value":3204},"Syntax",{"type":22,"tag":1214,"props":3206,"children":3207},{},[3208],{"type":28,"value":3209},"Result",{"type":22,"tag":1230,"props":3211,"children":3212},{},[3213,3240,3268,3296],{"type":22,"tag":1210,"props":3214,"children":3215},{},[3216,3224,3233],{"type":22,"tag":1237,"props":3217,"children":3218},{},[3219],{"type":22,"tag":96,"props":3220,"children":3221},{},[3222],{"type":28,"value":3223},"Bold",{"type":22,"tag":1237,"props":3225,"children":3226},{},[3227],{"type":22,"tag":793,"props":3228,"children":3230},{"className":3229},[],[3231],{"type":28,"value":3232},"*text*",{"type":22,"tag":1237,"props":3234,"children":3235},{},[3236],{"type":22,"tag":96,"props":3237,"children":3238},{},[3239],{"type":28,"value":28},{"type":22,"tag":1210,"props":3241,"children":3242},{},[3243,3252,3261],{"type":22,"tag":1237,"props":3244,"children":3245},{},[3246],{"type":22,"tag":3247,"props":3248,"children":3249},"em",{},[3250],{"type":28,"value":3251},"Italic",{"type":22,"tag":1237,"props":3253,"children":3254},{},[3255],{"type":22,"tag":793,"props":3256,"children":3258},{"className":3257},[],[3259],{"type":28,"value":3260},"_text_",{"type":22,"tag":1237,"props":3262,"children":3263},{},[3264],{"type":22,"tag":3247,"props":3265,"children":3266},{},[3267],{"type":28,"value":28},{"type":22,"tag":1210,"props":3269,"children":3270},{},[3271,3280,3289],{"type":22,"tag":1237,"props":3272,"children":3273},{},[3274],{"type":22,"tag":3275,"props":3276,"children":3277},"del",{},[3278],{"type":28,"value":3279},"Strikethrough",{"type":22,"tag":1237,"props":3281,"children":3282},{},[3283],{"type":22,"tag":793,"props":3284,"children":3286},{"className":3285},[],[3287],{"type":28,"value":3288},"~text~",{"type":22,"tag":1237,"props":3290,"children":3291},{},[3292],{"type":22,"tag":3275,"props":3293,"children":3294},{},[3295],{"type":28,"value":28},{"type":22,"tag":1210,"props":3297,"children":3298},{},[3299,3308,3317],{"type":22,"tag":1237,"props":3300,"children":3301},{},[3302],{"type":22,"tag":793,"props":3303,"children":3305},{"className":3304},[],[3306],{"type":28,"value":3307},"Monospace",{"type":22,"tag":1237,"props":3309,"children":3310},{},[3311],{"type":22,"tag":793,"props":3312,"children":3314},{"className":3313},[],[3315],{"type":28,"value":3316},"`text`",{"type":22,"tag":1237,"props":3318,"children":3319},{},[3320],{"type":22,"tag":793,"props":3321,"children":3323},{"className":3322},[],[3324],{"type":28,"value":28},{"type":22,"tag":36,"props":3326,"children":3328},{"id":3327},"emojis",[3329],{"type":28,"value":3330},"Emojis",{"type":22,"tag":30,"props":3332,"children":3333},{},[3334,3335,3340],{"type":28,"value":715},{"type":22,"tag":96,"props":3336,"children":3337},{},[3338],{"type":28,"value":3339},"😊 emoji",{"type":28,"value":3341}," icon in the message input to browse and insert emojis. You can also type emoji shortcodes or use your system emoji picker.",{"type":22,"tag":36,"props":3343,"children":3345},{"id":3344},"multi-line-messages",[3346],{"type":28,"value":3347},"Multi-line messages",{"type":22,"tag":30,"props":3349,"children":3350},{},[3351,3352,3357],{"type":28,"value":3130},{"type":22,"tag":96,"props":3353,"children":3354},{},[3355],{"type":28,"value":3356},"Shift + Enter",{"type":28,"value":3358}," to add a new line without sending the message.",{"type":22,"tag":36,"props":3360,"children":3362},{"id":3361},"message-limits",[3363],{"type":28,"value":3364},"Message limits",{"type":22,"tag":48,"props":3366,"children":3367},{},[3368,3380],{"type":22,"tag":52,"props":3369,"children":3370},{},[3371,3373,3378],{"type":28,"value":3372},"Maximum ",{"type":22,"tag":96,"props":3374,"children":3375},{},[3376],{"type":28,"value":3377},"4,096 characters",{"type":28,"value":3379}," per text message",{"type":22,"tag":52,"props":3381,"children":3382},{},[3383],{"type":28,"value":3384},"No limit on number of messages per conversation (within the window)",{"type":22,"tag":36,"props":3386,"children":3387},{"id":594},[3388],{"type":28,"value":597},{"type":22,"tag":89,"props":3390,"children":3391},{},[3392,3402,3412,3422,3432],{"type":22,"tag":52,"props":3393,"children":3394},{},[3395,3400],{"type":22,"tag":96,"props":3396,"children":3397},{},[3398],{"type":28,"value":3399},"Keep it concise",{"type":28,"value":3401}," — Short messages get better responses",{"type":22,"tag":52,"props":3403,"children":3404},{},[3405,3410],{"type":22,"tag":96,"props":3406,"children":3407},{},[3408],{"type":28,"value":3409},"Use formatting",{"type":28,"value":3411}," — Bold key information for readability",{"type":22,"tag":52,"props":3413,"children":3414},{},[3415,3420],{"type":22,"tag":96,"props":3416,"children":3417},{},[3418],{"type":28,"value":3419},"Add emojis",{"type":28,"value":3421}," — Makes messages feel friendly and personal",{"type":22,"tag":52,"props":3423,"children":3424},{},[3425,3430],{"type":22,"tag":96,"props":3426,"children":3427},{},[3428],{"type":28,"value":3429},"Break long messages",{"type":28,"value":3431}," — Send multiple short messages instead of one wall of text",{"type":22,"tag":52,"props":3433,"children":3434},{},[3435,3440],{"type":22,"tag":96,"props":3436,"children":3437},{},[3438],{"type":28,"value":3439},"Proofread",{"type":28,"value":3441}," — Messages can't be edited after sending",{"title":8,"searchDepth":344,"depth":344,"links":3443},[3444,3445,3446,3447,3448,3449,3450],{"id":3097,"depth":344,"text":3100},{"id":479,"depth":344,"text":482},{"id":3177,"depth":344,"text":3180},{"id":3327,"depth":344,"text":3330},{"id":3344,"depth":344,"text":3347},{"id":3361,"depth":344,"text":3364},{"id":594,"depth":344,"text":597},"content:help:messaging:sending-text.md","help\u002Fmessaging\u002Fsending-text.md","help\u002Fmessaging\u002Fsending-text",{"_path":3455,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":3456,"description":3457,"category":6,"order":3458,"difficulty":918,"time_to_complete":13,"related":3459,"body":3461,"_type":353,"_id":3679,"_source":355,"_file":3680,"_stem":3681,"_extension":358},"\u002Fhelp\u002Fmessaging\u002Fcatalog-commerce","WhatsApp Catalog & Commerce","How to set up and use WhatsApp product catalogs for in-chat shopping experiences.",20,[914,653,3460],"\u002Fhelp\u002Fintegrations\u002Fwoocommerce",{"type":19,"children":3462,"toc":3670},[3463,3468,3473,3477,3483,3535,3541,3546,3550,3580,3586,3614,3618],{"type":22,"tag":23,"props":3464,"children":3466},{"id":3465},"whatsapp-catalog-commerce",[3467],{"type":28,"value":3456},{"type":22,"tag":30,"props":3469,"children":3470},{},[3471],{"type":28,"value":3472},"Turn WhatsApp into a sales channel with product catalogs and in-chat ordering.",{"type":22,"tag":36,"props":3474,"children":3475},{"id":946},[3476],{"type":28,"value":949},{"type":22,"tag":951,"props":3478,"children":3480},{"id":3479},"in-meta-commerce-manager",[3481],{"type":28,"value":3482},"In Meta Commerce Manager",{"type":22,"tag":89,"props":3484,"children":3485},{},[3486,3495,3500,3530],{"type":22,"tag":52,"props":3487,"children":3488},{},[3489,3490],{"type":28,"value":964},{"type":22,"tag":687,"props":3491,"children":3493},{"href":999,"rel":3492},[1001],[3494],{"type":28,"value":1004},{"type":22,"tag":52,"props":3496,"children":3497},{},[3498],{"type":28,"value":3499},"Create a catalog (or connect existing)",{"type":22,"tag":52,"props":3501,"children":3502},{},[3503,3505],{"type":28,"value":3504},"Add products:\n",{"type":22,"tag":48,"props":3506,"children":3507},{},[3508,3512,3516,3520,3525],{"type":22,"tag":52,"props":3509,"children":3510},{},[3511],{"type":28,"value":1087},{"type":22,"tag":52,"props":3513,"children":3514},{},[3515],{"type":28,"value":758},{"type":22,"tag":52,"props":3517,"children":3518},{},[3519],{"type":28,"value":1092},{"type":22,"tag":52,"props":3521,"children":3522},{},[3523],{"type":28,"value":3524},"Image",{"type":22,"tag":52,"props":3526,"children":3527},{},[3528],{"type":28,"value":3529},"SKU\u002FID",{"type":22,"tag":52,"props":3531,"children":3532},{},[3533],{"type":28,"value":3534},"Publish the catalog",{"type":22,"tag":951,"props":3536,"children":3538},{"id":3537},"syncing-to-aisoule",[3539],{"type":28,"value":3540},"Syncing to AIsoule",{"type":22,"tag":30,"props":3542,"children":3543},{},[3544],{"type":28,"value":3545},"Your catalog syncs automatically once connected to your WABA. Products appear in AIsoule's catalog section.",{"type":22,"tag":36,"props":3547,"children":3548},{"id":1027},[3549],{"type":28,"value":1030},{"type":22,"tag":89,"props":3551,"children":3552},{},[3553,3557,3566,3571,3576],{"type":22,"tag":52,"props":3554,"children":3555},{},[3556],{"type":28,"value":393},{"type":22,"tag":52,"props":3558,"children":3559},{},[3560,3561,3565],{"type":28,"value":715},{"type":22,"tag":96,"props":3562,"children":3563},{},[3564],{"type":28,"value":1046},{"type":28,"value":456},{"type":22,"tag":52,"props":3567,"children":3568},{},[3569],{"type":28,"value":3570},"Browse or search your catalog",{"type":22,"tag":52,"props":3572,"children":3573},{},[3574],{"type":28,"value":3575},"Select products to share",{"type":22,"tag":52,"props":3577,"children":3578},{},[3579],{"type":28,"value":1063},{"type":22,"tag":36,"props":3581,"children":3583},{"id":3582},"in-chat-ordering-flow",[3584],{"type":28,"value":3585},"In-chat ordering flow",{"type":22,"tag":89,"props":3587,"children":3588},{},[3589,3594,3599,3604,3609],{"type":22,"tag":52,"props":3590,"children":3591},{},[3592],{"type":28,"value":3593},"Customer browses products you send",{"type":22,"tag":52,"props":3595,"children":3596},{},[3597],{"type":28,"value":3598},"They express interest (\"I want this one\")",{"type":22,"tag":52,"props":3600,"children":3601},{},[3602],{"type":28,"value":3603},"You confirm the order details",{"type":22,"tag":52,"props":3605,"children":3606},{},[3607],{"type":28,"value":3608},"Send a payment link for checkout",{"type":22,"tag":52,"props":3610,"children":3611},{},[3612],{"type":28,"value":3613},"Confirm payment and process order",{"type":22,"tag":36,"props":3615,"children":3616},{"id":594},[3617],{"type":28,"value":597},{"type":22,"tag":89,"props":3619,"children":3620},{},[3621,3631,3641,3651,3660],{"type":22,"tag":52,"props":3622,"children":3623},{},[3624,3629],{"type":22,"tag":96,"props":3625,"children":3626},{},[3627],{"type":28,"value":3628},"High-quality images",{"type":28,"value":3630}," — Products with good photos sell better",{"type":22,"tag":52,"props":3632,"children":3633},{},[3634,3639],{"type":22,"tag":96,"props":3635,"children":3636},{},[3637],{"type":28,"value":3638},"Clear pricing",{"type":28,"value":3640}," — Include tax\u002Fshipping info",{"type":22,"tag":52,"props":3642,"children":3643},{},[3644,3649],{"type":22,"tag":96,"props":3645,"children":3646},{},[3647],{"type":28,"value":3648},"Quick responses",{"type":28,"value":3650}," — Don't let interested buyers wait",{"type":22,"tag":52,"props":3652,"children":3653},{},[3654,3658],{"type":22,"tag":96,"props":3655,"children":3656},{},[3657],{"type":28,"value":890},{"type":28,"value":3659}," — If they viewed but didn't buy, send a gentle reminder",{"type":22,"tag":52,"props":3661,"children":3662},{},[3663,3668],{"type":22,"tag":96,"props":3664,"children":3665},{},[3666],{"type":28,"value":3667},"Combine with campaigns",{"type":28,"value":3669}," — Send new product announcements via broadcast",{"title":8,"searchDepth":344,"depth":344,"links":3671},[3672,3676,3677,3678],{"id":946,"depth":344,"text":949,"children":3673},[3674,3675],{"id":3479,"depth":1166,"text":3482},{"id":3537,"depth":1166,"text":3540},{"id":1027,"depth":344,"text":1030},{"id":3582,"depth":344,"text":3585},{"id":594,"depth":344,"text":597},"content:help:messaging:catalog-commerce.md","help\u002Fmessaging\u002Fcatalog-commerce.md","help\u002Fmessaging\u002Fcatalog-commerce",{"_path":3683,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":3684,"description":3685,"category":6,"order":3686,"difficulty":12,"time_to_complete":364,"related":3687,"body":3688,"_type":353,"_id":3979,"_source":355,"_file":3980,"_stem":3981,"_extension":358},"\u002Fhelp\u002Fmessaging\u002Fmessage-formatting","Message formatting and emoji support","How to format WhatsApp messages with bold, italic, strikethrough, monospace, and emojis.",21,[2053,5,16],{"type":19,"children":3689,"toc":3972},[3690,3696,3701,3705,3854,3860,3868,3872,3896,3902,3925,3929],{"type":22,"tag":23,"props":3691,"children":3693},{"id":3692},"message-formatting",[3694],{"type":28,"value":3695},"Message formatting",{"type":22,"tag":30,"props":3697,"children":3698},{},[3699],{"type":28,"value":3700},"Make your messages more readable with WhatsApp's built-in formatting.",{"type":22,"tag":36,"props":3702,"children":3703},{"id":3177},[3704],{"type":28,"value":3180},{"type":22,"tag":1202,"props":3706,"children":3707},{},[3708,3727],{"type":22,"tag":1206,"props":3709,"children":3710},{},[3711],{"type":22,"tag":1210,"props":3712,"children":3713},{},[3714,3719,3723],{"type":22,"tag":1214,"props":3715,"children":3716},{},[3717],{"type":28,"value":3718},"Style",{"type":22,"tag":1214,"props":3720,"children":3721},{},[3722],{"type":28,"value":3204},{"type":22,"tag":1214,"props":3724,"children":3725},{},[3726],{"type":28,"value":3209},{"type":22,"tag":1230,"props":3728,"children":3729},{},[3730,3755,3780,3805,3832],{"type":22,"tag":1210,"props":3731,"children":3732},{},[3733,3740,3748],{"type":22,"tag":1237,"props":3734,"children":3735},{},[3736],{"type":22,"tag":96,"props":3737,"children":3738},{},[3739],{"type":28,"value":3223},{"type":22,"tag":1237,"props":3741,"children":3742},{},[3743],{"type":22,"tag":793,"props":3744,"children":3746},{"className":3745},[],[3747],{"type":28,"value":3232},{"type":22,"tag":1237,"props":3749,"children":3750},{},[3751],{"type":22,"tag":96,"props":3752,"children":3753},{},[3754],{"type":28,"value":28},{"type":22,"tag":1210,"props":3756,"children":3757},{},[3758,3765,3773],{"type":22,"tag":1237,"props":3759,"children":3760},{},[3761],{"type":22,"tag":3247,"props":3762,"children":3763},{},[3764],{"type":28,"value":3251},{"type":22,"tag":1237,"props":3766,"children":3767},{},[3768],{"type":22,"tag":793,"props":3769,"children":3771},{"className":3770},[],[3772],{"type":28,"value":3260},{"type":22,"tag":1237,"props":3774,"children":3775},{},[3776],{"type":22,"tag":3247,"props":3777,"children":3778},{},[3779],{"type":28,"value":28},{"type":22,"tag":1210,"props":3781,"children":3782},{},[3783,3790,3798],{"type":22,"tag":1237,"props":3784,"children":3785},{},[3786],{"type":22,"tag":3275,"props":3787,"children":3788},{},[3789],{"type":28,"value":3279},{"type":22,"tag":1237,"props":3791,"children":3792},{},[3793],{"type":22,"tag":793,"props":3794,"children":3796},{"className":3795},[],[3797],{"type":28,"value":3288},{"type":22,"tag":1237,"props":3799,"children":3800},{},[3801],{"type":22,"tag":3275,"props":3802,"children":3803},{},[3804],{"type":28,"value":28},{"type":22,"tag":1210,"props":3806,"children":3807},{},[3808,3816,3824],{"type":22,"tag":1237,"props":3809,"children":3810},{},[3811],{"type":22,"tag":793,"props":3812,"children":3814},{"className":3813},[],[3815],{"type":28,"value":3307},{"type":22,"tag":1237,"props":3817,"children":3818},{},[3819],{"type":22,"tag":793,"props":3820,"children":3822},{"className":3821},[],[3823],{"type":28,"value":3316},{"type":22,"tag":1237,"props":3825,"children":3826},{},[3827],{"type":22,"tag":793,"props":3828,"children":3830},{"className":3829},[],[3831],{"type":28,"value":28},{"type":22,"tag":1210,"props":3833,"children":3834},{},[3835,3840,3849],{"type":22,"tag":1237,"props":3836,"children":3837},{},[3838],{"type":28,"value":3839},"Code block",{"type":22,"tag":1237,"props":3841,"children":3842},{},[3843],{"type":22,"tag":793,"props":3844,"children":3846},{"className":3845},[],[3847],{"type":28,"value":3848},"```text```",{"type":22,"tag":1237,"props":3850,"children":3851},{},[3852],{"type":28,"value":3853},"Multi-line code",{"type":22,"tag":36,"props":3855,"children":3857},{"id":3856},"examples",[3858],{"type":28,"value":3859},"Examples",{"type":22,"tag":788,"props":3861,"children":3863},{"code":3862},"*Important:* Your order _#ORD-123_ is ready for pickup.\n\n~Old price: ₹999~ *New price: ₹499*\n\nUse code `SAVE50` at checkout.\n",[3864],{"type":22,"tag":793,"props":3865,"children":3866},{"__ignoreMap":8},[3867],{"type":28,"value":3862},{"type":22,"tag":36,"props":3869,"children":3870},{"id":3327},[3871],{"type":28,"value":3330},{"type":22,"tag":48,"props":3873,"children":3874},{},[3875,3886,3891],{"type":22,"tag":52,"props":3876,"children":3877},{},[3878,3879,3884],{"type":28,"value":715},{"type":22,"tag":96,"props":3880,"children":3881},{},[3882],{"type":28,"value":3883},"😊 emoji picker",{"type":28,"value":3885}," in the message input",{"type":22,"tag":52,"props":3887,"children":3888},{},[3889],{"type":28,"value":3890},"Or type emoji shortcodes",{"type":22,"tag":52,"props":3892,"children":3893},{},[3894],{"type":28,"value":3895},"Or use your system emoji keyboard (Ctrl+. on Windows, Cmd+Ctrl+Space on Mac)",{"type":22,"tag":36,"props":3897,"children":3899},{"id":3898},"line-breaks",[3900],{"type":28,"value":3901},"Line breaks",{"type":22,"tag":48,"props":3903,"children":3904},{},[3905,3915],{"type":22,"tag":52,"props":3906,"children":3907},{},[3908,3909,3913],{"type":28,"value":3130},{"type":22,"tag":96,"props":3910,"children":3911},{},[3912],{"type":28,"value":3356},{"type":28,"value":3914}," for a new line",{"type":22,"tag":52,"props":3916,"children":3917},{},[3918,3919,3923],{"type":28,"value":3130},{"type":22,"tag":96,"props":3920,"children":3921},{},[3922],{"type":28,"value":3135},{"type":28,"value":3924}," to send",{"type":22,"tag":36,"props":3926,"children":3927},{"id":594},[3928],{"type":28,"value":597},{"type":22,"tag":89,"props":3930,"children":3931},{},[3932,3942,3952,3962],{"type":22,"tag":52,"props":3933,"children":3934},{},[3935,3940],{"type":22,"tag":96,"props":3936,"children":3937},{},[3938],{"type":28,"value":3939},"Bold key info",{"type":28,"value":3941}," — Order numbers, dates, amounts",{"type":22,"tag":52,"props":3943,"children":3944},{},[3945,3950],{"type":22,"tag":96,"props":3946,"children":3947},{},[3948],{"type":28,"value":3949},"Use sparingly",{"type":28,"value":3951}," — Too much formatting is hard to read",{"type":22,"tag":52,"props":3953,"children":3954},{},[3955,3960],{"type":22,"tag":96,"props":3956,"children":3957},{},[3958],{"type":28,"value":3959},"Emojis add warmth",{"type":28,"value":3961}," — But don't overdo it (1-2 per message)",{"type":22,"tag":52,"props":3963,"children":3964},{},[3965,3970],{"type":22,"tag":96,"props":3966,"children":3967},{},[3968],{"type":28,"value":3969},"Test formatting",{"type":28,"value":3971}," — Send to yourself first to verify it renders correctly",{"title":8,"searchDepth":344,"depth":344,"links":3973},[3974,3975,3976,3977,3978],{"id":3177,"depth":344,"text":3180},{"id":3856,"depth":344,"text":3859},{"id":3327,"depth":344,"text":3330},{"id":3898,"depth":344,"text":3901},{"id":594,"depth":344,"text":597},"content:help:messaging:message-formatting.md","help\u002Fmessaging\u002Fmessage-formatting.md","help\u002Fmessaging\u002Fmessage-formatting",{"_path":366,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":3983,"description":3984,"category":6,"order":1166,"difficulty":12,"time_to_complete":364,"related":3985,"body":3986,"_type":353,"_id":4320,"_source":355,"_file":4321,"_stem":4322,"_extension":358},"Sending media messages (images, videos, documents)","How to send images, videos, documents, and audio files to customers through WhatsApp in AIsoule.",[5,360,1656],{"type":19,"children":3987,"toc":4310},[3988,3994,3999,4005,4114,4120,4124,4173,4179,4184,4206,4212,4233,4238,4244,4274,4280,4290,4300],{"type":22,"tag":23,"props":3989,"children":3991},{"id":3990},"sending-media-messages",[3992],{"type":28,"value":3993},"Sending media messages",{"type":22,"tag":30,"props":3995,"children":3996},{},[3997],{"type":28,"value":3998},"Send images, videos, documents, and audio files directly in WhatsApp conversations.",{"type":22,"tag":36,"props":4000,"children":4002},{"id":4001},"supported-media-types",[4003],{"type":28,"value":4004},"Supported media types",{"type":22,"tag":1202,"props":4006,"children":4007},{},[4008,4029],{"type":22,"tag":1206,"props":4009,"children":4010},{},[4011],{"type":22,"tag":1210,"props":4012,"children":4013},{},[4014,4019,4024],{"type":22,"tag":1214,"props":4015,"children":4016},{},[4017],{"type":28,"value":4018},"Type",{"type":22,"tag":1214,"props":4020,"children":4021},{},[4022],{"type":28,"value":4023},"Formats",{"type":22,"tag":1214,"props":4025,"children":4026},{},[4027],{"type":28,"value":4028},"Max Size",{"type":22,"tag":1230,"props":4030,"children":4031},{},[4032,4052,4073,4094],{"type":22,"tag":1210,"props":4033,"children":4034},{},[4035,4042,4047],{"type":22,"tag":1237,"props":4036,"children":4037},{},[4038],{"type":22,"tag":96,"props":4039,"children":4040},{},[4041],{"type":28,"value":3524},{"type":22,"tag":1237,"props":4043,"children":4044},{},[4045],{"type":28,"value":4046},"JPEG, PNG, WebP",{"type":22,"tag":1237,"props":4048,"children":4049},{},[4050],{"type":28,"value":4051},"5 MB",{"type":22,"tag":1210,"props":4053,"children":4054},{},[4055,4063,4068],{"type":22,"tag":1237,"props":4056,"children":4057},{},[4058],{"type":22,"tag":96,"props":4059,"children":4060},{},[4061],{"type":28,"value":4062},"Video",{"type":22,"tag":1237,"props":4064,"children":4065},{},[4066],{"type":28,"value":4067},"MP4, 3GPP",{"type":22,"tag":1237,"props":4069,"children":4070},{},[4071],{"type":28,"value":4072},"16 MB",{"type":22,"tag":1210,"props":4074,"children":4075},{},[4076,4084,4089],{"type":22,"tag":1237,"props":4077,"children":4078},{},[4079],{"type":22,"tag":96,"props":4080,"children":4081},{},[4082],{"type":28,"value":4083},"Document",{"type":22,"tag":1237,"props":4085,"children":4086},{},[4087],{"type":28,"value":4088},"PDF, DOC, DOCX, XLS, XLSX, PPT, TXT",{"type":22,"tag":1237,"props":4090,"children":4091},{},[4092],{"type":28,"value":4093},"100 MB",{"type":22,"tag":1210,"props":4095,"children":4096},{},[4097,4105,4110],{"type":22,"tag":1237,"props":4098,"children":4099},{},[4100],{"type":22,"tag":96,"props":4101,"children":4102},{},[4103],{"type":28,"value":4104},"Audio",{"type":22,"tag":1237,"props":4106,"children":4107},{},[4108],{"type":28,"value":4109},"MP3, OGG, AMR, AAC",{"type":22,"tag":1237,"props":4111,"children":4112},{},[4113],{"type":28,"value":4072},{"type":22,"tag":36,"props":4115,"children":4117},{"id":4116},"how-to-send-media",[4118],{"type":28,"value":4119},"How to send media",{"type":22,"tag":951,"props":4121,"children":4122},{"id":1895},[4123],{"type":28,"value":1898},{"type":22,"tag":89,"props":4125,"children":4126},{},[4127,4132,4143,4148,4153,4165],{"type":22,"tag":52,"props":4128,"children":4129},{},[4130],{"type":28,"value":4131},"Open the chat with your contact",{"type":22,"tag":52,"props":4133,"children":4134},{},[4135,4136,4141],{"type":28,"value":715},{"type":22,"tag":96,"props":4137,"children":4138},{},[4139],{"type":28,"value":4140},"📎 attachment",{"type":28,"value":4142}," icon in the message input area",{"type":22,"tag":52,"props":4144,"children":4145},{},[4146],{"type":28,"value":4147},"Select the file type (image, video, document)",{"type":22,"tag":52,"props":4149,"children":4150},{},[4151],{"type":28,"value":4152},"Choose a file from your device",{"type":22,"tag":52,"props":4154,"children":4155},{},[4156,4158,4163],{"type":28,"value":4157},"Optionally add a ",{"type":22,"tag":96,"props":4159,"children":4160},{},[4161],{"type":28,"value":4162},"caption",{"type":28,"value":4164}," (text that appears with the media)",{"type":22,"tag":52,"props":4166,"children":4167},{},[4168,4169],{"type":28,"value":765},{"type":22,"tag":96,"props":4170,"children":4171},{},[4172],{"type":28,"value":3142},{"type":22,"tag":951,"props":4174,"children":4176},{"id":4175},"via-template-header-media",[4177],{"type":28,"value":4178},"Via template (header media)",{"type":22,"tag":30,"props":4180,"children":4181},{},[4182],{"type":28,"value":4183},"Some templates have image\u002Fvideo\u002Fdocument headers:",{"type":22,"tag":89,"props":4185,"children":4186},{},[4187,4192,4197,4202],{"type":22,"tag":52,"props":4188,"children":4189},{},[4190],{"type":28,"value":4191},"Select a template with a media header",{"type":22,"tag":52,"props":4193,"children":4194},{},[4195],{"type":28,"value":4196},"Upload or select the media file",{"type":22,"tag":52,"props":4198,"children":4199},{},[4200],{"type":28,"value":4201},"Fill in template variables",{"type":22,"tag":52,"props":4203,"children":4204},{},[4205],{"type":28,"value":3142},{"type":22,"tag":36,"props":4207,"children":4209},{"id":4208},"sending-voice-notes",[4210],{"type":28,"value":4211},"Sending voice notes",{"type":22,"tag":89,"props":4213,"children":4214},{},[4215,4224,4228],{"type":22,"tag":52,"props":4216,"children":4217},{},[4218,4219,4223],{"type":28,"value":398},{"type":22,"tag":96,"props":4220,"children":4221},{},[4222],{"type":28,"value":403},{"type":28,"value":456},{"type":22,"tag":52,"props":4225,"children":4226},{},[4227],{"type":28,"value":461},{"type":22,"tag":52,"props":4229,"children":4230},{},[4231],{"type":28,"value":4232},"Release to send (or slide left to cancel)",{"type":22,"tag":30,"props":4234,"children":4235},{},[4236],{"type":28,"value":4237},"Voice notes are sent as OGG audio files.",{"type":22,"tag":36,"props":4239,"children":4241},{"id":4240},"important-notes",[4242],{"type":28,"value":4243},"Important notes",{"type":22,"tag":48,"props":4245,"children":4246},{},[4247,4259,4264,4269],{"type":22,"tag":52,"props":4248,"children":4249},{},[4250,4252,4257],{"type":28,"value":4251},"Media can only be sent ",{"type":22,"tag":96,"props":4253,"children":4254},{},[4255],{"type":28,"value":4256},"within the 24-hour window",{"type":28,"value":4258}," (unless using a template with media header)",{"type":22,"tag":52,"props":4260,"children":4261},{},[4262],{"type":28,"value":4263},"Files are uploaded to AIsoule's servers and delivered via WhatsApp's CDN",{"type":22,"tag":52,"props":4265,"children":4266},{},[4267],{"type":28,"value":4268},"WhatsApp compresses images automatically — send high-resolution originals for best quality",{"type":22,"tag":52,"props":4270,"children":4271},{},[4272],{"type":28,"value":4273},"Video thumbnails are generated automatically",{"type":22,"tag":36,"props":4275,"children":4277},{"id":4276},"troubleshooting",[4278],{"type":28,"value":4279},"Troubleshooting",{"type":22,"tag":30,"props":4281,"children":4282},{},[4283,4288],{"type":22,"tag":96,"props":4284,"children":4285},{},[4286],{"type":28,"value":4287},"\"File too large\"",{"type":28,"value":4289}," — Compress the file or use a lower resolution. Videos can be compressed with tools like HandBrake.",{"type":22,"tag":30,"props":4291,"children":4292},{},[4293,4298],{"type":22,"tag":96,"props":4294,"children":4295},{},[4296],{"type":28,"value":4297},"\"Unsupported format\"",{"type":28,"value":4299}," — Convert to a supported format. For images, use JPEG or PNG. For videos, use MP4.",{"type":22,"tag":30,"props":4301,"children":4302},{},[4303,4308],{"type":22,"tag":96,"props":4304,"children":4305},{},[4306],{"type":28,"value":4307},"\"Upload failed\"",{"type":28,"value":4309}," — Check your internet connection and try again. If persistent, try a smaller file.",{"title":8,"searchDepth":344,"depth":344,"links":4311},[4312,4313,4317,4318,4319],{"id":4001,"depth":344,"text":4004},{"id":4116,"depth":344,"text":4119,"children":4314},[4315,4316],{"id":1895,"depth":1166,"text":1898},{"id":4175,"depth":1166,"text":4178},{"id":4208,"depth":344,"text":4211},{"id":4240,"depth":344,"text":4243},{"id":4276,"depth":344,"text":4279},"content:help:messaging:sending-media.md","help\u002Fmessaging\u002Fsending-media.md","help\u002Fmessaging\u002Fsending-media",{"_path":1657,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":4324,"description":4325,"category":6,"order":4326,"difficulty":12,"time_to_complete":919,"related":4327,"body":4329,"_type":353,"_id":4696,"_source":355,"_file":4697,"_stem":4698,"_extension":358},"Sending template messages","Learn how to send pre-approved WhatsApp template messages to contacts, including personalization with variables.",4,[4328,1656,1181],"\u002Fhelp\u002Fsettings\u002Fcreating-templates",{"type":19,"children":4330,"toc":4688},[4331,4336,4341,4347,4370,4376,4429,4435,4440,4476,4484,4492,4500,4508,4514,4604,4608,4631,4635,4645,4664],{"type":22,"tag":23,"props":4332,"children":4334},{"id":4333},"sending-template-messages",[4335],{"type":28,"value":4324},{"type":22,"tag":30,"props":4337,"children":4338},{},[4339],{"type":28,"value":4340},"Template messages are pre-approved message formats required by WhatsApp for business-initiated conversations.",{"type":22,"tag":36,"props":4342,"children":4344},{"id":4343},"when-to-use-templates",[4345],{"type":28,"value":4346},"When to use templates",{"type":22,"tag":48,"props":4348,"children":4349},{},[4350,4355,4360,4365],{"type":22,"tag":52,"props":4351,"children":4352},{},[4353],{"type":28,"value":4354},"Starting a new conversation with a customer (outside 24-hour window)",{"type":22,"tag":52,"props":4356,"children":4357},{},[4358],{"type":28,"value":4359},"Sending notifications (order updates, appointment reminders)",{"type":22,"tag":52,"props":4361,"children":4362},{},[4363],{"type":28,"value":4364},"Marketing messages (promotions, offers)",{"type":22,"tag":52,"props":4366,"children":4367},{},[4368],{"type":28,"value":4369},"Utility messages (OTP, shipping updates)",{"type":22,"tag":36,"props":4371,"children":4373},{"id":4372},"sending-a-template-in-chat",[4374],{"type":28,"value":4375},"Sending a template in chat",{"type":22,"tag":89,"props":4377,"children":4378},{},[4379,4383,4394,4399,4404,4416,4421],{"type":22,"tag":52,"props":4380,"children":4381},{},[4382],{"type":28,"value":2641},{"type":22,"tag":52,"props":4384,"children":4385},{},[4386,4387,4392],{"type":28,"value":715},{"type":22,"tag":96,"props":4388,"children":4389},{},[4390],{"type":28,"value":4391},"📋 Template",{"type":28,"value":4393}," button in the message input area",{"type":22,"tag":52,"props":4395,"children":4396},{},[4397],{"type":28,"value":4398},"Browse or search for your template",{"type":22,"tag":52,"props":4400,"children":4401},{},[4402],{"type":28,"value":4403},"Select the template you want to send",{"type":22,"tag":52,"props":4405,"children":4406},{},[4407,4409,4414],{"type":28,"value":4408},"Fill in any ",{"type":22,"tag":96,"props":4410,"children":4411},{},[4412],{"type":28,"value":4413},"variables",{"type":28,"value":4415}," (e.g., customer name, order number)",{"type":22,"tag":52,"props":4417,"children":4418},{},[4419],{"type":28,"value":4420},"If the template has a header image\u002Fvideo, upload or select media",{"type":22,"tag":52,"props":4422,"children":4423},{},[4424,4425],{"type":28,"value":765},{"type":22,"tag":96,"props":4426,"children":4427},{},[4428],{"type":28,"value":3142},{"type":22,"tag":36,"props":4430,"children":4432},{"id":4431},"template-variables",[4433],{"type":28,"value":4434},"Template variables",{"type":22,"tag":30,"props":4436,"children":4437},{},[4438],{"type":28,"value":4439},"Variables are placeholders in your template that get replaced with actual values:",{"type":22,"tag":48,"props":4441,"children":4442},{},[4443,4454,4465],{"type":22,"tag":52,"props":4444,"children":4445},{},[4446,4452],{"type":22,"tag":793,"props":4447,"children":4449},{"className":4448},[],[4450],{"type":28,"value":4451},"{{1}}",{"type":28,"value":4453}," — First variable (usually customer name)",{"type":22,"tag":52,"props":4455,"children":4456},{},[4457,4463],{"type":22,"tag":793,"props":4458,"children":4460},{"className":4459},[],[4461],{"type":28,"value":4462},"{{2}}",{"type":28,"value":4464}," — Second variable (e.g., order number)",{"type":22,"tag":52,"props":4466,"children":4467},{},[4468,4474],{"type":22,"tag":793,"props":4469,"children":4471},{"className":4470},[],[4472],{"type":28,"value":4473},"{{3}}",{"type":28,"value":4475}," — Third variable (e.g., date)",{"type":22,"tag":30,"props":4477,"children":4478},{},[4479],{"type":22,"tag":96,"props":4480,"children":4481},{},[4482],{"type":28,"value":4483},"Example template:",{"type":22,"tag":788,"props":4485,"children":4487},{"code":4486},"Hello {{1}}! Your order {{2}} has been shipped and will arrive by {{3}}.\n",[4488],{"type":22,"tag":793,"props":4489,"children":4490},{"__ignoreMap":8},[4491],{"type":28,"value":4486},{"type":22,"tag":30,"props":4493,"children":4494},{},[4495],{"type":22,"tag":96,"props":4496,"children":4497},{},[4498],{"type":28,"value":4499},"Sent as:",{"type":22,"tag":788,"props":4501,"children":4503},{"code":4502},"Hello John! Your order #ORD-456 has been shipped and will arrive by May 30.\n",[4504],{"type":22,"tag":793,"props":4505,"children":4506},{"__ignoreMap":8},[4507],{"type":28,"value":4502},{"type":22,"tag":36,"props":4509,"children":4511},{"id":4510},"template-categories",[4512],{"type":28,"value":4513},"Template categories",{"type":22,"tag":1202,"props":4515,"children":4516},{},[4517,4538],{"type":22,"tag":1206,"props":4518,"children":4519},{},[4520],{"type":22,"tag":1210,"props":4521,"children":4522},{},[4523,4528,4533],{"type":22,"tag":1214,"props":4524,"children":4525},{},[4526],{"type":28,"value":4527},"Category",{"type":22,"tag":1214,"props":4529,"children":4530},{},[4531],{"type":28,"value":4532},"Use case",{"type":22,"tag":1214,"props":4534,"children":4535},{},[4536],{"type":28,"value":4537},"Pricing",{"type":22,"tag":1230,"props":4539,"children":4540},{},[4541,4562,4583],{"type":22,"tag":1210,"props":4542,"children":4543},{},[4544,4552,4557],{"type":22,"tag":1237,"props":4545,"children":4546},{},[4547],{"type":22,"tag":96,"props":4548,"children":4549},{},[4550],{"type":28,"value":4551},"Utility",{"type":22,"tag":1237,"props":4553,"children":4554},{},[4555],{"type":28,"value":4556},"Order updates, account alerts, OTP",{"type":22,"tag":1237,"props":4558,"children":4559},{},[4560],{"type":28,"value":4561},"Lower cost",{"type":22,"tag":1210,"props":4563,"children":4564},{},[4565,4573,4578],{"type":22,"tag":1237,"props":4566,"children":4567},{},[4568],{"type":22,"tag":96,"props":4569,"children":4570},{},[4571],{"type":28,"value":4572},"Marketing",{"type":22,"tag":1237,"props":4574,"children":4575},{},[4576],{"type":28,"value":4577},"Promotions, offers, newsletters",{"type":22,"tag":1237,"props":4579,"children":4580},{},[4581],{"type":28,"value":4582},"Higher cost",{"type":22,"tag":1210,"props":4584,"children":4585},{},[4586,4594,4599],{"type":22,"tag":1237,"props":4587,"children":4588},{},[4589],{"type":22,"tag":96,"props":4590,"children":4591},{},[4592],{"type":28,"value":4593},"Authentication",{"type":22,"tag":1237,"props":4595,"children":4596},{},[4597],{"type":28,"value":4598},"OTP\u002Fverification codes",{"type":22,"tag":1237,"props":4600,"children":4601},{},[4602],{"type":28,"value":4603},"Lowest cost",{"type":22,"tag":36,"props":4605,"children":4606},{"id":594},[4607],{"type":28,"value":597},{"type":22,"tag":48,"props":4609,"children":4610},{},[4611,4616,4621,4626],{"type":22,"tag":52,"props":4612,"children":4613},{},[4614],{"type":28,"value":4615},"Keep templates concise and actionable",{"type":22,"tag":52,"props":4617,"children":4618},{},[4619],{"type":28,"value":4620},"Always include a way for customers to opt out of marketing messages",{"type":22,"tag":52,"props":4622,"children":4623},{},[4624],{"type":28,"value":4625},"Use the template preview to check how it looks before sending",{"type":22,"tag":52,"props":4627,"children":4628},{},[4629],{"type":28,"value":4630},"Templates with buttons (URL, quick reply) get higher engagement",{"type":22,"tag":36,"props":4632,"children":4633},{"id":4276},[4634],{"type":28,"value":4279},{"type":22,"tag":30,"props":4636,"children":4637},{},[4638,4643],{"type":22,"tag":96,"props":4639,"children":4640},{},[4641],{"type":28,"value":4642},"\"Template not found\"",{"type":28,"value":4644}," — Make sure you've synced templates from Meta (Settings → Templates → Sync).",{"type":22,"tag":30,"props":4646,"children":4647},{},[4648,4653,4655,4662],{"type":22,"tag":96,"props":4649,"children":4650},{},[4651],{"type":28,"value":4652},"\"Template rejected by Meta\"",{"type":28,"value":4654}," — Review Meta's ",{"type":22,"tag":687,"props":4656,"children":4659},{"href":4657,"rel":4658},"https:\u002F\u002Fdevelopers.facebook.com\u002Fdocs\u002Fwhatsapp\u002Fmessage-templates\u002Fguidelines",[1001],[4660],{"type":28,"value":4661},"template guidelines",{"type":28,"value":4663},". Common reasons: too promotional for Utility category, missing opt-out for Marketing.",{"type":22,"tag":30,"props":4665,"children":4666},{},[4667,4672,4674,4679,4681,4686],{"type":22,"tag":96,"props":4668,"children":4669},{},[4670],{"type":28,"value":4671},"\"Variable mismatch\"",{"type":28,"value":4673}," — The number of variables you provide must match the template. If your template has ",{"type":22,"tag":793,"props":4675,"children":4677},{"className":4676},[],[4678],{"type":28,"value":4451},{"type":28,"value":4680}," and ",{"type":22,"tag":793,"props":4682,"children":4684},{"className":4683},[],[4685],{"type":28,"value":4462},{"type":28,"value":4687},", you must fill in both.",{"title":8,"searchDepth":344,"depth":344,"links":4689},[4690,4691,4692,4693,4694,4695],{"id":4343,"depth":344,"text":4346},{"id":4372,"depth":344,"text":4375},{"id":4431,"depth":344,"text":4434},{"id":4510,"depth":344,"text":4513},{"id":594,"depth":344,"text":597},{"id":4276,"depth":344,"text":4279},"content:help:messaging:send-template-message.md","help\u002Fmessaging\u002Fsend-template-message.md","help\u002Fmessaging\u002Fsend-template-message",{"_path":1656,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":4700,"description":4701,"category":6,"order":4702,"difficulty":12,"time_to_complete":919,"related":4703,"body":4705,"_type":353,"_id":5018,"_source":355,"_file":5019,"_stem":5020,"_extension":358},"Understanding the 24-hour messaging window","Learn how WhatsApp's 24-hour service window works, when you can send free-form messages, and when templates are required.",5,[1657,1180,4704],"\u002Fhelp\u002Fcampaigns\u002Fmeta-messaging-limits",{"type":19,"children":4706,"toc":5009},[4707,4712,4717,4723,4756,4761,4767,4810,4816,4829,4835,4840,4873,4879,4921,4927,4960,4973,4979,4989,4999],{"type":22,"tag":23,"props":4708,"children":4710},{"id":4709},"understanding-the-24-hour-messaging-window",[4711],{"type":28,"value":4700},{"type":22,"tag":30,"props":4713,"children":4714},{},[4715],{"type":28,"value":4716},"WhatsApp enforces a 24-hour service window to protect users from spam. Here's how it works.",{"type":22,"tag":36,"props":4718,"children":4720},{"id":4719},"how-the-window-works",[4721],{"type":28,"value":4722},"How the window works",{"type":22,"tag":89,"props":4724,"children":4725},{},[4726,4736,4746],{"type":22,"tag":52,"props":4727,"children":4728},{},[4729,4734],{"type":22,"tag":96,"props":4730,"children":4731},{},[4732],{"type":28,"value":4733},"Customer sends you a message",{"type":28,"value":4735}," → A 24-hour window opens",{"type":22,"tag":52,"props":4737,"children":4738},{},[4739,4744],{"type":22,"tag":96,"props":4740,"children":4741},{},[4742],{"type":28,"value":4743},"During the window",{"type":28,"value":4745}," → You can send any type of message (text, media, interactive) without using templates",{"type":22,"tag":52,"props":4747,"children":4748},{},[4749,4754],{"type":22,"tag":96,"props":4750,"children":4751},{},[4752],{"type":28,"value":4753},"After 24 hours",{"type":28,"value":4755}," → The window closes. You can ONLY send pre-approved template messages",{"type":22,"tag":30,"props":4757,"children":4758},{},[4759],{"type":28,"value":4760},"The window resets every time the customer sends a new message.",{"type":22,"tag":36,"props":4762,"children":4764},{"id":4763},"what-you-can-send-during-the-window",[4765],{"type":28,"value":4766},"What you can send during the window",{"type":22,"tag":48,"props":4768,"children":4769},{},[4770,4775,4780,4785,4790,4795,4800,4805],{"type":22,"tag":52,"props":4771,"children":4772},{},[4773],{"type":28,"value":4774},"✅ Text messages",{"type":22,"tag":52,"props":4776,"children":4777},{},[4778],{"type":28,"value":4779},"✅ Images, videos, documents, audio",{"type":22,"tag":52,"props":4781,"children":4782},{},[4783],{"type":28,"value":4784},"✅ Interactive messages (buttons, lists)",{"type":22,"tag":52,"props":4786,"children":4787},{},[4788],{"type":28,"value":4789},"✅ Voice notes",{"type":22,"tag":52,"props":4791,"children":4792},{},[4793],{"type":28,"value":4794},"✅ Reactions",{"type":22,"tag":52,"props":4796,"children":4797},{},[4798],{"type":28,"value":4799},"✅ Location",{"type":22,"tag":52,"props":4801,"children":4802},{},[4803],{"type":28,"value":4804},"✅ Contacts",{"type":22,"tag":52,"props":4806,"children":4807},{},[4808],{"type":28,"value":4809},"✅ Template messages (also work inside the window)",{"type":22,"tag":36,"props":4811,"children":4813},{"id":4812},"what-you-can-send-outside-the-window",[4814],{"type":28,"value":4815},"What you can send outside the window",{"type":22,"tag":48,"props":4817,"children":4818},{},[4819,4824],{"type":22,"tag":52,"props":4820,"children":4821},{},[4822],{"type":28,"value":4823},"✅ Template messages only",{"type":22,"tag":52,"props":4825,"children":4826},{},[4827],{"type":28,"value":4828},"❌ Everything else will fail",{"type":22,"tag":36,"props":4830,"children":4832},{"id":4831},"how-aisoule-shows-the-window-status",[4833],{"type":28,"value":4834},"How AIsoule shows the window status",{"type":22,"tag":30,"props":4836,"children":4837},{},[4838],{"type":28,"value":4839},"In the chat view, AIsoule shows:",{"type":22,"tag":48,"props":4841,"children":4842},{},[4843,4853,4863],{"type":22,"tag":52,"props":4844,"children":4845},{},[4846,4851],{"type":22,"tag":96,"props":4847,"children":4848},{},[4849],{"type":28,"value":4850},"Green indicator",{"type":28,"value":4852}," — Window is open, you can send any message",{"type":22,"tag":52,"props":4854,"children":4855},{},[4856,4861],{"type":22,"tag":96,"props":4857,"children":4858},{},[4859],{"type":28,"value":4860},"Yellow indicator",{"type":28,"value":4862}," — Window is about to expire (less than 1 hour remaining)",{"type":22,"tag":52,"props":4864,"children":4865},{},[4866,4871],{"type":22,"tag":96,"props":4867,"children":4868},{},[4869],{"type":28,"value":4870},"Red\u002Fclosed indicator",{"type":28,"value":4872}," — Window is closed, templates only",{"type":22,"tag":36,"props":4874,"children":4876},{"id":4875},"tips-for-managing-the-window",[4877],{"type":28,"value":4878},"Tips for managing the window",{"type":22,"tag":89,"props":4880,"children":4881},{},[4882,4892,4901,4911],{"type":22,"tag":52,"props":4883,"children":4884},{},[4885,4890],{"type":22,"tag":96,"props":4886,"children":4887},{},[4888],{"type":28,"value":4889},"Respond quickly",{"type":28,"value":4891}," — Don't let the window expire before resolving the customer's issue",{"type":22,"tag":52,"props":4893,"children":4894},{},[4895,4899],{"type":22,"tag":96,"props":4896,"children":4897},{},[4898],{"type":28,"value":296},{"type":28,"value":4900}," — Pre-written replies help you respond faster",{"type":22,"tag":52,"props":4902,"children":4903},{},[4904,4909],{"type":22,"tag":96,"props":4905,"children":4906},{},[4907],{"type":28,"value":4908},"Set up auto-replies",{"type":28,"value":4910}," — AI chatbot can respond instantly, keeping the window open",{"type":22,"tag":52,"props":4912,"children":4913},{},[4914,4919],{"type":22,"tag":96,"props":4915,"children":4916},{},[4917],{"type":28,"value":4918},"Plan follow-ups",{"type":28,"value":4920}," — If you need to follow up after 24 hours, use a template",{"type":22,"tag":36,"props":4922,"children":4924},{"id":4923},"pricing-implications",[4925],{"type":28,"value":4926},"Pricing implications",{"type":22,"tag":48,"props":4928,"children":4929},{},[4930,4940,4950],{"type":22,"tag":52,"props":4931,"children":4932},{},[4933,4938],{"type":22,"tag":96,"props":4934,"children":4935},{},[4936],{"type":28,"value":4937},"User-initiated conversations",{"type":28,"value":4939}," (customer messages first) — Charged at a lower rate",{"type":22,"tag":52,"props":4941,"children":4942},{},[4943,4948],{"type":22,"tag":96,"props":4944,"children":4945},{},[4946],{"type":28,"value":4947},"Business-initiated conversations",{"type":28,"value":4949}," (you send a template first) — Charged at a higher rate",{"type":22,"tag":52,"props":4951,"children":4952},{},[4953,4958],{"type":22,"tag":96,"props":4954,"children":4955},{},[4956],{"type":28,"value":4957},"Service conversations",{"type":28,"value":4959}," (replying within the window to a customer query) — Free in many markets",{"type":22,"tag":30,"props":4961,"children":4962},{},[4963,4965,4971],{"type":28,"value":4964},"See ",{"type":22,"tag":687,"props":4966,"children":4968},{"href":4967},"\u002Fhelp\u002Fanalytics\u002Fconversation-pricing",[4969],{"type":28,"value":4970},"Meta's per-message pricing",{"type":28,"value":4972}," for current rates.",{"type":22,"tag":36,"props":4974,"children":4976},{"id":4975},"common-questions",[4977],{"type":28,"value":4978},"Common questions",{"type":22,"tag":30,"props":4980,"children":4981},{},[4982,4987],{"type":22,"tag":96,"props":4983,"children":4984},{},[4985],{"type":28,"value":4986},"Q: Does the window apply to template messages?",{"type":28,"value":4988},"\nNo. You can always send template messages regardless of the window status.",{"type":22,"tag":30,"props":4990,"children":4991},{},[4992,4997],{"type":22,"tag":96,"props":4993,"children":4994},{},[4995],{"type":28,"value":4996},"Q: What if I send a message right before the window closes?",{"type":28,"value":4998},"\nThe message will be delivered, but you won't be able to send follow-ups unless the customer replies again.",{"type":22,"tag":30,"props":5000,"children":5001},{},[5002,5007],{"type":22,"tag":96,"props":5003,"children":5004},{},[5005],{"type":28,"value":5006},"Q: Can I extend the window?",{"type":28,"value":5008},"\nNo. Only a new inbound message from the customer resets the 24-hour timer.",{"title":8,"searchDepth":344,"depth":344,"links":5010},[5011,5012,5013,5014,5015,5016,5017],{"id":4719,"depth":344,"text":4722},{"id":4763,"depth":344,"text":4766},{"id":4812,"depth":344,"text":4815},{"id":4831,"depth":344,"text":4834},{"id":4875,"depth":344,"text":4878},{"id":4923,"depth":344,"text":4926},{"id":4975,"depth":344,"text":4978},"content:help:messaging:24-hour-window.md","help\u002Fmessaging\u002F24-hour-window.md","help\u002Fmessaging\u002F24-hour-window",{"_path":16,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":5022,"description":5023,"category":6,"order":5024,"difficulty":12,"time_to_complete":919,"related":5025,"body":5027,"_type":353,"_id":5422,"_source":355,"_file":5423,"_stem":5424,"_extension":358},"Using canned responses (quick replies)","Save time with pre-written message templates that you can send with a single click or keyboard shortcut.",6,[5,1657,5026],"\u002Fhelp\u002Fsettings\u002Fmanaging-canned-responses",{"type":19,"children":5028,"toc":5411},[5029,5034,5039,5045,5051,5095,5101,5125,5131,5219,5225,5230,5266,5274,5282,5288,5293,5345,5349,5377,5383,5406],{"type":22,"tag":23,"props":5030,"children":5032},{"id":5031},"using-canned-responses-quick-replies",[5033],{"type":28,"value":5022},{"type":22,"tag":30,"props":5035,"children":5036},{},[5037],{"type":28,"value":5038},"Canned responses are pre-written messages you can insert instantly — perfect for frequently asked questions.",{"type":22,"tag":36,"props":5040,"children":5042},{"id":5041},"how-to-use-canned-responses-in-chat",[5043],{"type":28,"value":5044},"How to use canned responses in chat",{"type":22,"tag":951,"props":5046,"children":5048},{"id":5047},"method-1-type-the-shortcut",[5049],{"type":28,"value":5050},"Method 1: Type the shortcut",{"type":22,"tag":89,"props":5052,"children":5053},{},[5054,5067,5072,5085,5090],{"type":22,"tag":52,"props":5055,"children":5056},{},[5057,5059,5065],{"type":28,"value":5058},"In the message input, type ",{"type":22,"tag":793,"props":5060,"children":5062},{"className":5061},[],[5063],{"type":28,"value":5064},"\u002F",{"type":28,"value":5066}," (forward slash)",{"type":22,"tag":52,"props":5068,"children":5069},{},[5070],{"type":28,"value":5071},"A dropdown appears with your canned responses",{"type":22,"tag":52,"props":5073,"children":5074},{},[5075,5077,5083],{"type":28,"value":5076},"Type to filter (e.g., ",{"type":22,"tag":793,"props":5078,"children":5080},{"className":5079},[],[5081],{"type":28,"value":5082},"\u002Fgreeting",{"type":28,"value":5084},")",{"type":22,"tag":52,"props":5086,"children":5087},{},[5088],{"type":28,"value":5089},"Click or press Enter to insert the response",{"type":22,"tag":52,"props":5091,"children":5092},{},[5093],{"type":28,"value":5094},"Edit if needed, then send",{"type":22,"tag":951,"props":5096,"children":5098},{"id":5097},"method-2-click-the-icon",[5099],{"type":28,"value":5100},"Method 2: Click the icon",{"type":22,"tag":89,"props":5102,"children":5103},{},[5104,5115,5120],{"type":22,"tag":52,"props":5105,"children":5106},{},[5107,5108,5113],{"type":28,"value":715},{"type":22,"tag":96,"props":5109,"children":5110},{},[5111],{"type":28,"value":5112},"canned response icon",{"type":28,"value":5114}," in the message toolbar",{"type":22,"tag":52,"props":5116,"children":5117},{},[5118],{"type":28,"value":5119},"Browse or search responses",{"type":22,"tag":52,"props":5121,"children":5122},{},[5123],{"type":28,"value":5124},"Click to insert into the message input",{"type":22,"tag":36,"props":5126,"children":5128},{"id":5127},"creating-canned-responses",[5129],{"type":28,"value":5130},"Creating canned responses",{"type":22,"tag":89,"props":5132,"children":5133},{},[5134,5143,5152,5210],{"type":22,"tag":52,"props":5135,"children":5136},{},[5137,5138],{"type":28,"value":964},{"type":22,"tag":96,"props":5139,"children":5140},{},[5141],{"type":28,"value":5142},"Settings → Canned Responses",{"type":22,"tag":52,"props":5144,"children":5145},{},[5146,5147],{"type":28,"value":765},{"type":22,"tag":96,"props":5148,"children":5149},{},[5150],{"type":28,"value":5151},"\"New Response\"",{"type":22,"tag":52,"props":5153,"children":5154},{},[5155,5156],{"type":28,"value":727},{"type":22,"tag":48,"props":5157,"children":5158},{},[5159,5191,5200],{"type":22,"tag":52,"props":5160,"children":5161},{},[5162,5167,5169,5175,5177,5183,5184,5190],{"type":22,"tag":96,"props":5163,"children":5164},{},[5165],{"type":28,"value":5166},"Shortcut",{"type":28,"value":5168}," — The trigger text (e.g., ",{"type":22,"tag":793,"props":5170,"children":5172},{"className":5171},[],[5173],{"type":28,"value":5174},"greeting",{"type":28,"value":5176},", ",{"type":22,"tag":793,"props":5178,"children":5180},{"className":5179},[],[5181],{"type":28,"value":5182},"hours",{"type":28,"value":5176},{"type":22,"tag":793,"props":5185,"children":5187},{"className":5186},[],[5188],{"type":28,"value":5189},"pricing",{"type":28,"value":5084},{"type":22,"tag":52,"props":5192,"children":5193},{},[5194,5198],{"type":22,"tag":96,"props":5195,"children":5196},{},[5197],{"type":28,"value":4527},{"type":28,"value":5199}," — Group related responses (e.g., \"Greetings\", \"FAQ\", \"Closing\")",{"type":22,"tag":52,"props":5201,"children":5202},{},[5203,5208],{"type":22,"tag":96,"props":5204,"children":5205},{},[5206],{"type":28,"value":5207},"Content",{"type":28,"value":5209}," — The actual message text",{"type":22,"tag":52,"props":5211,"children":5212},{},[5213,5214],{"type":28,"value":765},{"type":22,"tag":96,"props":5215,"children":5216},{},[5217],{"type":28,"value":5218},"Save",{"type":22,"tag":36,"props":5220,"children":5222},{"id":5221},"using-variables-in-canned-responses",[5223],{"type":28,"value":5224},"Using variables in canned responses",{"type":22,"tag":30,"props":5226,"children":5227},{},[5228],{"type":28,"value":5229},"You can use dynamic variables that auto-fill with contact data:",{"type":22,"tag":48,"props":5231,"children":5232},{},[5233,5244,5255],{"type":22,"tag":52,"props":5234,"children":5235},{},[5236,5242],{"type":22,"tag":793,"props":5237,"children":5239},{"className":5238},[],[5240],{"type":28,"value":5241},"{name}",{"type":28,"value":5243}," — Contact's name",{"type":22,"tag":52,"props":5245,"children":5246},{},[5247,5253],{"type":22,"tag":793,"props":5248,"children":5250},{"className":5249},[],[5251],{"type":28,"value":5252},"{phone}",{"type":28,"value":5254}," — Contact's phone number",{"type":22,"tag":52,"props":5256,"children":5257},{},[5258,5264],{"type":22,"tag":793,"props":5259,"children":5261},{"className":5260},[],[5262],{"type":28,"value":5263},"{agent_name}",{"type":28,"value":5265}," — Your name (the responding agent)",{"type":22,"tag":30,"props":5267,"children":5268},{},[5269],{"type":22,"tag":96,"props":5270,"children":5271},{},[5272],{"type":28,"value":5273},"Example:",{"type":22,"tag":788,"props":5275,"children":5277},{"code":5276},"Hi {name}! 👋 Thanks for reaching out. I'm {agent_name} and I'll be helping you today. How can I assist?\n",[5278],{"type":22,"tag":793,"props":5279,"children":5280},{"__ignoreMap":8},[5281],{"type":28,"value":5276},{"type":22,"tag":36,"props":5283,"children":5285},{"id":5284},"organizing-with-categories",[5286],{"type":28,"value":5287},"Organizing with categories",{"type":22,"tag":30,"props":5289,"children":5290},{},[5291],{"type":28,"value":5292},"Group your canned responses by category:",{"type":22,"tag":48,"props":5294,"children":5295},{},[5296,5306,5316,5326,5335],{"type":22,"tag":52,"props":5297,"children":5298},{},[5299,5304],{"type":22,"tag":96,"props":5300,"children":5301},{},[5302],{"type":28,"value":5303},"Greetings",{"type":28,"value":5305}," — Welcome messages, introductions",{"type":22,"tag":52,"props":5307,"children":5308},{},[5309,5314],{"type":22,"tag":96,"props":5310,"children":5311},{},[5312],{"type":28,"value":5313},"FAQ",{"type":28,"value":5315}," — Common questions and answers",{"type":22,"tag":52,"props":5317,"children":5318},{},[5319,5324],{"type":22,"tag":96,"props":5320,"children":5321},{},[5322],{"type":28,"value":5323},"Closing",{"type":28,"value":5325}," — Thank you, follow-up messages",{"type":22,"tag":52,"props":5327,"children":5328},{},[5329,5333],{"type":22,"tag":96,"props":5330,"children":5331},{},[5332],{"type":28,"value":4279},{"type":28,"value":5334}," — Common issue resolutions",{"type":22,"tag":52,"props":5336,"children":5337},{},[5338,5343],{"type":22,"tag":96,"props":5339,"children":5340},{},[5341],{"type":28,"value":5342},"Sales",{"type":28,"value":5344}," — Pricing, features, demos",{"type":22,"tag":36,"props":5346,"children":5347},{"id":594},[5348],{"type":28,"value":597},{"type":22,"tag":89,"props":5350,"children":5351},{},[5352,5357,5362,5367,5372],{"type":22,"tag":52,"props":5353,"children":5354},{},[5355],{"type":28,"value":5356},"Keep responses short and conversational",{"type":22,"tag":52,"props":5358,"children":5359},{},[5360],{"type":28,"value":5361},"Always personalize with the customer's name",{"type":22,"tag":52,"props":5363,"children":5364},{},[5365],{"type":28,"value":5366},"Create responses for your top 20 most-asked questions",{"type":22,"tag":52,"props":5368,"children":5369},{},[5370],{"type":28,"value":5371},"Review and update responses monthly",{"type":22,"tag":52,"props":5373,"children":5374},{},[5375],{"type":28,"value":5376},"Use emojis sparingly for a friendly tone",{"type":22,"tag":36,"props":5378,"children":5380},{"id":5379},"who-can-create-canned-responses",[5381],{"type":28,"value":5382},"Who can create canned responses?",{"type":22,"tag":48,"props":5384,"children":5385},{},[5386,5396],{"type":22,"tag":52,"props":5387,"children":5388},{},[5389,5394],{"type":22,"tag":96,"props":5390,"children":5391},{},[5392],{"type":28,"value":5393},"Admins",{"type":28,"value":5395}," — Can create, edit, and delete all responses",{"type":22,"tag":52,"props":5397,"children":5398},{},[5399,5404],{"type":22,"tag":96,"props":5400,"children":5401},{},[5402],{"type":28,"value":5403},"Agents",{"type":28,"value":5405}," — Can use all responses, may be able to create personal ones (depends on role permissions)",{"type":22,"tag":30,"props":5407,"children":5408},{},[5409],{"type":28,"value":5410},"Canned responses are shared across the entire organization — everyone on the team can use them.",{"title":8,"searchDepth":344,"depth":344,"links":5412},[5413,5417,5418,5419,5420,5421],{"id":5041,"depth":344,"text":5044,"children":5414},[5415,5416],{"id":5047,"depth":1166,"text":5050},{"id":5097,"depth":1166,"text":5100},{"id":5127,"depth":344,"text":5130},{"id":5221,"depth":344,"text":5224},{"id":5284,"depth":344,"text":5287},{"id":594,"depth":344,"text":597},{"id":5379,"depth":344,"text":5382},"content:help:messaging:using-canned-responses.md","help\u002Fmessaging\u002Fusing-canned-responses.md","help\u002Fmessaging\u002Fusing-canned-responses",{"_path":15,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":5426,"description":5427,"category":6,"order":5428,"difficulty":12,"time_to_complete":919,"related":5429,"body":5431,"_type":353,"_id":5790,"_source":355,"_file":5791,"_stem":5792,"_extension":358},"Assigning conversations to team members","How to assign, reassign, and auto-assign WhatsApp conversations to specific agents or teams.",7,[5,5430,17],"\u002Fhelp\u002Fsettings\u002Fteams-assignment",{"type":19,"children":5432,"toc":5777},[5433,5438,5443,5449,5455,5483,5489,5512,5518,5523,5529,5557,5626,5632,5637,5655,5661,5666,5688,5694,5699,5720,5724],{"type":22,"tag":23,"props":5434,"children":5436},{"id":5435},"assigning-conversations-to-team-members",[5437],{"type":28,"value":5426},{"type":22,"tag":30,"props":5439,"children":5440},{},[5441],{"type":28,"value":5442},"Assign conversations to the right agent to ensure fast, personalized responses.",{"type":22,"tag":36,"props":5444,"children":5446},{"id":5445},"manual-assignment",[5447],{"type":28,"value":5448},"Manual assignment",{"type":22,"tag":951,"props":5450,"children":5452},{"id":5451},"from-the-chat-view",[5453],{"type":28,"value":5454},"From the chat view",{"type":22,"tag":89,"props":5456,"children":5457},{},[5458,5462,5473,5478],{"type":22,"tag":52,"props":5459,"children":5460},{},[5461],{"type":28,"value":710},{"type":22,"tag":52,"props":5463,"children":5464},{},[5465,5466,5471],{"type":28,"value":715},{"type":22,"tag":96,"props":5467,"children":5468},{},[5469],{"type":28,"value":5470},"\"Assign\"",{"type":28,"value":5472}," button in the header (or right panel)",{"type":22,"tag":52,"props":5474,"children":5475},{},[5476],{"type":28,"value":5477},"Select an agent from the dropdown",{"type":22,"tag":52,"props":5479,"children":5480},{},[5481],{"type":28,"value":5482},"The conversation moves to that agent's \"Mine\" tab",{"type":22,"tag":951,"props":5484,"children":5486},{"id":5485},"from-the-contact-list",[5487],{"type":28,"value":5488},"From the contact list",{"type":22,"tag":89,"props":5490,"children":5491},{},[5492,5497,5507],{"type":22,"tag":52,"props":5493,"children":5494},{},[5495],{"type":28,"value":5496},"Right-click (or long-press) on a conversation",{"type":22,"tag":52,"props":5498,"children":5499},{},[5500,5502],{"type":28,"value":5501},"Select ",{"type":22,"tag":96,"props":5503,"children":5504},{},[5505],{"type":28,"value":5506},"\"Assign to...\"",{"type":22,"tag":52,"props":5508,"children":5509},{},[5510],{"type":28,"value":5511},"Choose an agent",{"type":22,"tag":36,"props":5513,"children":5515},{"id":5514},"auto-assignment",[5516],{"type":28,"value":5517},"Auto-assignment",{"type":22,"tag":30,"props":5519,"children":5520},{},[5521],{"type":28,"value":5522},"Set up automatic assignment so new conversations are distributed evenly.",{"type":22,"tag":951,"props":5524,"children":5526},{"id":5525},"configure-auto-assignment",[5527],{"type":28,"value":5528},"Configure auto-assignment",{"type":22,"tag":89,"props":5530,"children":5531},{},[5532,5541,5546],{"type":22,"tag":52,"props":5533,"children":5534},{},[5535,5536],{"type":28,"value":964},{"type":22,"tag":96,"props":5537,"children":5538},{},[5539],{"type":28,"value":5540},"Settings → Teams",{"type":22,"tag":52,"props":5542,"children":5543},{},[5544],{"type":28,"value":5545},"Select a team",{"type":22,"tag":52,"props":5547,"children":5548},{},[5549,5551,5556],{"type":28,"value":5550},"Choose an ",{"type":22,"tag":96,"props":5552,"children":5553},{},[5554],{"type":28,"value":5555},"assignment strategy",{"type":28,"value":1006},{"type":22,"tag":1202,"props":5558,"children":5559},{},[5560,5575],{"type":22,"tag":1206,"props":5561,"children":5562},{},[5563],{"type":22,"tag":1210,"props":5564,"children":5565},{},[5566,5571],{"type":22,"tag":1214,"props":5567,"children":5568},{},[5569],{"type":28,"value":5570},"Strategy",{"type":22,"tag":1214,"props":5572,"children":5573},{},[5574],{"type":28,"value":2950},{"type":22,"tag":1230,"props":5576,"children":5577},{},[5578,5594,5610],{"type":22,"tag":1210,"props":5579,"children":5580},{},[5581,5589],{"type":22,"tag":1237,"props":5582,"children":5583},{},[5584],{"type":22,"tag":96,"props":5585,"children":5586},{},[5587],{"type":28,"value":5588},"Round Robin",{"type":22,"tag":1237,"props":5590,"children":5591},{},[5592],{"type":28,"value":5593},"Distributes evenly across available agents",{"type":22,"tag":1210,"props":5595,"children":5596},{},[5597,5605],{"type":22,"tag":1237,"props":5598,"children":5599},{},[5600],{"type":22,"tag":96,"props":5601,"children":5602},{},[5603],{"type":28,"value":5604},"Load Balanced",{"type":22,"tag":1237,"props":5606,"children":5607},{},[5608],{"type":28,"value":5609},"Assigns to the agent with fewest active conversations",{"type":22,"tag":1210,"props":5611,"children":5612},{},[5613,5621],{"type":22,"tag":1237,"props":5614,"children":5615},{},[5616],{"type":22,"tag":96,"props":5617,"children":5618},{},[5619],{"type":28,"value":5620},"Manual",{"type":22,"tag":1237,"props":5622,"children":5623},{},[5624],{"type":28,"value":5625},"No auto-assignment — conversations stay unassigned",{"type":22,"tag":951,"props":5627,"children":5629},{"id":5628},"availability-matters",[5630],{"type":28,"value":5631},"Availability matters",{"type":22,"tag":30,"props":5633,"children":5634},{},[5635],{"type":28,"value":5636},"Auto-assignment only assigns to agents who are:",{"type":22,"tag":48,"props":5638,"children":5639},{},[5640,5645,5650],{"type":22,"tag":52,"props":5641,"children":5642},{},[5643],{"type":28,"value":5644},"✅ Online (availability toggle is ON)",{"type":22,"tag":52,"props":5646,"children":5647},{},[5648],{"type":28,"value":5649},"✅ Members of the team",{"type":22,"tag":52,"props":5651,"children":5652},{},[5653],{"type":28,"value":5654},"✅ Not at their conversation limit",{"type":22,"tag":36,"props":5656,"children":5658},{"id":5657},"reassigning-conversations",[5659],{"type":28,"value":5660},"Reassigning conversations",{"type":22,"tag":30,"props":5662,"children":5663},{},[5664],{"type":28,"value":5665},"To move a conversation to a different agent:",{"type":22,"tag":89,"props":5667,"children":5668},{},[5669,5673,5678,5683],{"type":22,"tag":52,"props":5670,"children":5671},{},[5672],{"type":28,"value":710},{"type":22,"tag":52,"props":5674,"children":5675},{},[5676],{"type":28,"value":5677},"Click the current assignee's name",{"type":22,"tag":52,"props":5679,"children":5680},{},[5681],{"type":28,"value":5682},"Select a new agent",{"type":22,"tag":52,"props":5684,"children":5685},{},[5686],{"type":28,"value":5687},"Optionally add an internal note explaining why",{"type":22,"tag":36,"props":5689,"children":5691},{"id":5690},"unassigning",[5692],{"type":28,"value":5693},"Unassigning",{"type":22,"tag":30,"props":5695,"children":5696},{},[5697],{"type":28,"value":5698},"To remove assignment (put back in the general queue):",{"type":22,"tag":89,"props":5700,"children":5701},{},[5702,5706,5711],{"type":22,"tag":52,"props":5703,"children":5704},{},[5705],{"type":28,"value":710},{"type":22,"tag":52,"props":5707,"children":5708},{},[5709],{"type":28,"value":5710},"Click the assignee",{"type":22,"tag":52,"props":5712,"children":5713},{},[5714,5715],{"type":28,"value":5501},{"type":22,"tag":96,"props":5716,"children":5717},{},[5718],{"type":28,"value":5719},"\"Unassign\"",{"type":22,"tag":36,"props":5721,"children":5722},{"id":594},[5723],{"type":28,"value":597},{"type":22,"tag":89,"props":5725,"children":5726},{},[5727,5737,5747,5757,5767],{"type":22,"tag":52,"props":5728,"children":5729},{},[5730,5735],{"type":22,"tag":96,"props":5731,"children":5732},{},[5733],{"type":28,"value":5734},"Set up teams",{"type":28,"value":5736}," — Group agents by skill (Sales, Support, Technical)",{"type":22,"tag":52,"props":5738,"children":5739},{},[5740,5745],{"type":22,"tag":96,"props":5741,"children":5742},{},[5743],{"type":28,"value":5744},"Use round-robin",{"type":28,"value":5746}," — Ensures fair distribution",{"type":22,"tag":52,"props":5748,"children":5749},{},[5750,5755],{"type":22,"tag":96,"props":5751,"children":5752},{},[5753],{"type":28,"value":5754},"Monitor unassigned",{"type":28,"value":5756}," — Check the \"Unread\" tab regularly",{"type":22,"tag":52,"props":5758,"children":5759},{},[5760,5765],{"type":22,"tag":96,"props":5761,"children":5762},{},[5763],{"type":28,"value":5764},"Add notes on reassign",{"type":28,"value":5766}," — Help the next agent understand context",{"type":22,"tag":52,"props":5768,"children":5769},{},[5770,5775],{"type":22,"tag":96,"props":5771,"children":5772},{},[5773],{"type":28,"value":5774},"Set working hours",{"type":28,"value":5776}," — Agents outside hours won't receive auto-assignments",{"title":8,"searchDepth":344,"depth":344,"links":5778},[5779,5783,5787,5788,5789],{"id":5445,"depth":344,"text":5448,"children":5780},[5781,5782],{"id":5451,"depth":1166,"text":5454},{"id":5485,"depth":1166,"text":5488},{"id":5514,"depth":344,"text":5517,"children":5784},[5785,5786],{"id":5525,"depth":1166,"text":5528},{"id":5628,"depth":1166,"text":5631},{"id":5657,"depth":344,"text":5660},{"id":5690,"depth":344,"text":5693},{"id":594,"depth":344,"text":597},"content:help:messaging:assigning-conversations.md","help\u002Fmessaging\u002Fassigning-conversations.md","help\u002Fmessaging\u002Fassigning-conversations",{"_path":17,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":5794,"description":5795,"category":6,"order":5796,"difficulty":12,"time_to_complete":364,"related":5797,"body":5799,"_type":353,"_id":6034,"_source":355,"_file":6035,"_stem":6036,"_extension":358},"Using internal notes on conversations","Add private notes to conversations that only your team can see — perfect for context sharing and handoffs.",8,[15,5,5798],"\u002Fhelp\u002Fcontacts\u002Factivity-timeline",{"type":19,"children":5800,"toc":6026},[5801,5806,5811,5817,5860,5866,5897,5902,5908,5913,5936,5942,5955,5961,5985,5994,5998],{"type":22,"tag":23,"props":5802,"children":5804},{"id":5803},"using-internal-notes-on-conversations",[5805],{"type":28,"value":5794},{"type":22,"tag":30,"props":5807,"children":5808},{},[5809],{"type":28,"value":5810},"Internal notes are private messages visible only to your team — customers never see them.",{"type":22,"tag":36,"props":5812,"children":5814},{"id":5813},"when-to-use-notes",[5815],{"type":28,"value":5816},"When to use notes",{"type":22,"tag":48,"props":5818,"children":5819},{},[5820,5830,5840,5850],{"type":22,"tag":52,"props":5821,"children":5822},{},[5823,5828],{"type":22,"tag":96,"props":5824,"children":5825},{},[5826],{"type":28,"value":5827},"Handoff context",{"type":28,"value":5829}," — \"Customer wants a refund for order #123, already verified identity\"",{"type":22,"tag":52,"props":5831,"children":5832},{},[5833,5838],{"type":22,"tag":96,"props":5834,"children":5835},{},[5836],{"type":28,"value":5837},"Follow-up reminders",{"type":28,"value":5839}," — \"Call back tomorrow at 3 PM\"",{"type":22,"tag":52,"props":5841,"children":5842},{},[5843,5848],{"type":22,"tag":96,"props":5844,"children":5845},{},[5846],{"type":28,"value":5847},"Important info",{"type":28,"value":5849}," — \"VIP customer, handle with priority\"",{"type":22,"tag":52,"props":5851,"children":5852},{},[5853,5858],{"type":22,"tag":96,"props":5854,"children":5855},{},[5856],{"type":28,"value":5857},"Issue tracking",{"type":28,"value":5859}," — \"Bug reported, forwarded to engineering team\"",{"type":22,"tag":36,"props":5861,"children":5863},{"id":5862},"adding-a-note",[5864],{"type":28,"value":5865},"Adding a note",{"type":22,"tag":89,"props":5867,"children":5868},{},[5869,5873,5883,5888],{"type":22,"tag":52,"props":5870,"children":5871},{},[5872],{"type":28,"value":710},{"type":22,"tag":52,"props":5874,"children":5875},{},[5876,5877,5882],{"type":28,"value":715},{"type":22,"tag":96,"props":5878,"children":5879},{},[5880],{"type":28,"value":5881},"📝 Notes",{"type":28,"value":722},{"type":22,"tag":52,"props":5884,"children":5885},{},[5886],{"type":28,"value":5887},"Type your note",{"type":22,"tag":52,"props":5889,"children":5890},{},[5891,5892],{"type":28,"value":765},{"type":22,"tag":96,"props":5893,"children":5894},{},[5895],{"type":28,"value":5896},"\"Add Note\"",{"type":22,"tag":30,"props":5898,"children":5899},{},[5900],{"type":28,"value":5901},"The note appears in the conversation's activity timeline with a distinct yellow\u002Famber color so it's clearly different from customer messages.",{"type":22,"tag":36,"props":5903,"children":5905},{"id":5904},"viewing-notes",[5906],{"type":28,"value":5907},"Viewing notes",{"type":22,"tag":30,"props":5909,"children":5910},{},[5911],{"type":28,"value":5912},"Notes appear in two places:",{"type":22,"tag":89,"props":5914,"children":5915},{},[5916,5926],{"type":22,"tag":52,"props":5917,"children":5918},{},[5919,5924],{"type":22,"tag":96,"props":5920,"children":5921},{},[5922],{"type":28,"value":5923},"Notes panel",{"type":28,"value":5925}," — Click the 📝 icon to see all notes for this contact",{"type":22,"tag":52,"props":5927,"children":5928},{},[5929,5934],{"type":22,"tag":96,"props":5930,"children":5931},{},[5932],{"type":28,"value":5933},"Activity timeline",{"type":28,"value":5935}," — Notes appear chronologically alongside messages, calls, and stage changes",{"type":22,"tag":36,"props":5937,"children":5939},{"id":5938},"who-can-see-notes",[5940],{"type":28,"value":5941},"Who can see notes?",{"type":22,"tag":48,"props":5943,"children":5944},{},[5945,5950],{"type":22,"tag":52,"props":5946,"children":5947},{},[5948],{"type":28,"value":5949},"✅ All team members with access to the conversation",{"type":22,"tag":52,"props":5951,"children":5952},{},[5953],{"type":28,"value":5954},"❌ The customer (notes are NEVER sent to WhatsApp)",{"type":22,"tag":36,"props":5956,"children":5958},{"id":5957},"deleting-notes",[5959],{"type":28,"value":5960},"Deleting notes",{"type":22,"tag":89,"props":5962,"children":5963},{},[5964,5969,5980],{"type":22,"tag":52,"props":5965,"children":5966},{},[5967],{"type":28,"value":5968},"Hover over the note",{"type":22,"tag":52,"props":5970,"children":5971},{},[5972,5973,5978],{"type":28,"value":715},{"type":22,"tag":96,"props":5974,"children":5975},{},[5976],{"type":28,"value":5977},"delete",{"type":28,"value":5979}," icon",{"type":22,"tag":52,"props":5981,"children":5982},{},[5983],{"type":28,"value":5984},"Confirm deletion",{"type":22,"tag":5986,"props":5987,"children":5988},"blockquote",{},[5989],{"type":22,"tag":30,"props":5990,"children":5991},{},[5992],{"type":28,"value":5993},"⚠️ Deleted notes cannot be recovered.",{"type":22,"tag":36,"props":5995,"children":5996},{"id":594},[5997],{"type":28,"value":597},{"type":22,"tag":89,"props":5999,"children":6000},{},[6001,6006,6011,6016,6021],{"type":22,"tag":52,"props":6002,"children":6003},{},[6004],{"type":28,"value":6005},"Keep notes concise — bullet points work best",{"type":22,"tag":52,"props":6007,"children":6008},{},[6009],{"type":28,"value":6010},"Always add a note when reassigning a conversation",{"type":22,"tag":52,"props":6012,"children":6013},{},[6014],{"type":28,"value":6015},"Use notes to document customer preferences",{"type":22,"tag":52,"props":6017,"children":6018},{},[6019],{"type":28,"value":6020},"Tag teammates with @mentions (if supported)",{"type":22,"tag":52,"props":6022,"children":6023},{},[6024],{"type":28,"value":6025},"Notes are searchable — use keywords for easy retrieval later",{"title":8,"searchDepth":344,"depth":344,"links":6027},[6028,6029,6030,6031,6032,6033],{"id":5813,"depth":344,"text":5816},{"id":5862,"depth":344,"text":5865},{"id":5904,"depth":344,"text":5907},{"id":5938,"depth":344,"text":5941},{"id":5957,"depth":344,"text":5960},{"id":594,"depth":344,"text":597},"content:help:messaging:internal-notes.md","help\u002Fmessaging\u002Finternal-notes.md","help\u002Fmessaging\u002Finternal-notes",{"_path":659,"_dir":6,"_draft":7,"_partial":7,"_locale":8,"title":6038,"description":6039,"category":6,"order":6040,"difficulty":918,"time_to_complete":919,"related":6041,"body":6043,"_type":353,"_id":6427,"_source":355,"_file":6428,"_stem":6429,"_extension":358},"Sending interactive messages (buttons & lists)","How to send WhatsApp interactive messages with quick reply buttons, URL buttons, and list menus.",9,[1657,5,6042],"\u002Fhelp\u002Fchatbots\u002Fcreating-first-flow",{"type":19,"children":6044,"toc":6412},[6045,6051,6056,6062,6068,6073,6080,6088,6094,6099,6106,6114,6120,6125,6132,6140,6146,6225,6230,6236,6248,6266,6272,6284,6307,6313,6324,6328,6355,6359],{"type":22,"tag":23,"props":6046,"children":6048},{"id":6047},"sending-interactive-messages",[6049],{"type":28,"value":6050},"Sending interactive messages",{"type":22,"tag":30,"props":6052,"children":6053},{},[6054],{"type":28,"value":6055},"Interactive messages include buttons and lists that customers can tap — much easier than typing.",{"type":22,"tag":36,"props":6057,"children":6059},{"id":6058},"types-of-interactive-messages",[6060],{"type":28,"value":6061},"Types of interactive messages",{"type":22,"tag":951,"props":6063,"children":6065},{"id":6064},"quick-reply-buttons",[6066],{"type":28,"value":6067},"Quick Reply Buttons",{"type":22,"tag":30,"props":6069,"children":6070},{},[6071],{"type":28,"value":6072},"Up to 3 buttons that send a predefined text when tapped.",{"type":22,"tag":30,"props":6074,"children":6075},{},[6076],{"type":22,"tag":96,"props":6077,"children":6078},{},[6079],{"type":28,"value":5273},{"type":22,"tag":788,"props":6081,"children":6083},{"code":6082},"How would you rate our service?\n[👍 Great] [😐 Okay] [👎 Poor]\n",[6084],{"type":22,"tag":793,"props":6085,"children":6086},{"__ignoreMap":8},[6087],{"type":28,"value":6082},{"type":22,"tag":951,"props":6089,"children":6091},{"id":6090},"url-buttons",[6092],{"type":28,"value":6093},"URL Buttons",{"type":22,"tag":30,"props":6095,"children":6096},{},[6097],{"type":28,"value":6098},"Buttons that open a link when tapped.",{"type":22,"tag":30,"props":6100,"children":6101},{},[6102],{"type":22,"tag":96,"props":6103,"children":6104},{},[6105],{"type":28,"value":5273},{"type":22,"tag":788,"props":6107,"children":6109},{"code":6108},"Your order is ready!\n[🔗 Track Order] [📞 Call Support]\n",[6110],{"type":22,"tag":793,"props":6111,"children":6112},{"__ignoreMap":8},[6113],{"type":28,"value":6108},{"type":22,"tag":951,"props":6115,"children":6117},{"id":6116},"list-messages",[6118],{"type":28,"value":6119},"List Messages",{"type":22,"tag":30,"props":6121,"children":6122},{},[6123],{"type":28,"value":6124},"A menu with up to 10 options organized in sections.",{"type":22,"tag":30,"props":6126,"children":6127},{},[6128],{"type":22,"tag":96,"props":6129,"children":6130},{},[6131],{"type":28,"value":5273},{"type":22,"tag":788,"props":6133,"children":6135},{"code":6134},"Choose a department:\n▼ View Options\n\nSection: Sales\n  - Product inquiry\n  - Pricing question\n  - Demo request\n\nSection: Support\n  - Technical issue\n  - Billing question\n  - Account help\n",[6136],{"type":22,"tag":793,"props":6137,"children":6138},{"__ignoreMap":8},[6139],{"type":28,"value":6134},{"type":22,"tag":36,"props":6141,"children":6143},{"id":6142},"when-to-use-each-type",[6144],{"type":28,"value":6145},"When to use each type",{"type":22,"tag":1202,"props":6147,"children":6148},{},[6149,6168],{"type":22,"tag":1206,"props":6150,"children":6151},{},[6152],{"type":22,"tag":1210,"props":6153,"children":6154},{},[6155,6159,6163],{"type":22,"tag":1214,"props":6156,"children":6157},{},[6158],{"type":28,"value":4018},{"type":22,"tag":1214,"props":6160,"children":6161},{},[6162],{"type":28,"value":2413},{"type":22,"tag":1214,"props":6164,"children":6165},{},[6166],{"type":28,"value":6167},"Limit",{"type":22,"tag":1230,"props":6169,"children":6170},{},[6171,6189,6207],{"type":22,"tag":1210,"props":6172,"children":6173},{},[6174,6179,6184],{"type":22,"tag":1237,"props":6175,"children":6176},{},[6177],{"type":28,"value":6178},"Quick Reply",{"type":22,"tag":1237,"props":6180,"children":6181},{},[6182],{"type":28,"value":6183},"Simple choices (yes\u002Fno, ratings)",{"type":22,"tag":1237,"props":6185,"children":6186},{},[6187],{"type":28,"value":6188},"3 buttons",{"type":22,"tag":1210,"props":6190,"children":6191},{},[6192,6197,6202],{"type":22,"tag":1237,"props":6193,"children":6194},{},[6195],{"type":28,"value":6196},"URL Button",{"type":22,"tag":1237,"props":6198,"children":6199},{},[6200],{"type":28,"value":6201},"Linking to pages, tracking",{"type":22,"tag":1237,"props":6203,"children":6204},{},[6205],{"type":28,"value":6206},"2 buttons",{"type":22,"tag":1210,"props":6208,"children":6209},{},[6210,6215,6220],{"type":22,"tag":1237,"props":6211,"children":6212},{},[6213],{"type":28,"value":6214},"List",{"type":22,"tag":1237,"props":6216,"children":6217},{},[6218],{"type":28,"value":6219},"Multiple options, menus",{"type":22,"tag":1237,"props":6221,"children":6222},{},[6223],{"type":28,"value":6224},"10 items, 3 sections",{"type":22,"tag":36,"props":6226,"children":6228},{"id":6227},"sending-interactive-messages-1",[6229],{"type":28,"value":6050},{"type":22,"tag":951,"props":6231,"children":6233},{"id":6232},"in-templates",[6234],{"type":28,"value":6235},"In templates",{"type":22,"tag":30,"props":6237,"children":6238},{},[6239,6241,6246],{"type":28,"value":6240},"When creating a template, add buttons in the ",{"type":22,"tag":96,"props":6242,"children":6243},{},[6244],{"type":28,"value":6245},"Buttons",{"type":28,"value":6247}," section:",{"type":22,"tag":48,"props":6249,"children":6250},{},[6251,6256,6261],{"type":22,"tag":52,"props":6252,"children":6253},{},[6254],{"type":28,"value":6255},"Quick Reply: Customer taps → sends the button text",{"type":22,"tag":52,"props":6257,"children":6258},{},[6259],{"type":28,"value":6260},"URL: Customer taps → opens the link",{"type":22,"tag":52,"props":6262,"children":6263},{},[6264],{"type":28,"value":6265},"Phone: Customer taps → initiates a call",{"type":22,"tag":951,"props":6267,"children":6269},{"id":6268},"in-chatbot-flows",[6270],{"type":28,"value":6271},"In chatbot flows",{"type":22,"tag":30,"props":6273,"children":6274},{},[6275,6277,6282],{"type":28,"value":6276},"Use the ",{"type":22,"tag":96,"props":6278,"children":6279},{},[6280],{"type":28,"value":6281},"Send Message",{"type":28,"value":6283}," node with interactive type:",{"type":22,"tag":89,"props":6285,"children":6286},{},[6287,6292,6297,6302],{"type":22,"tag":52,"props":6288,"children":6289},{},[6290],{"type":28,"value":6291},"Select message type: \"Interactive\"",{"type":22,"tag":52,"props":6293,"children":6294},{},[6295],{"type":28,"value":6296},"Choose: Buttons or List",{"type":22,"tag":52,"props":6298,"children":6299},{},[6300],{"type":28,"value":6301},"Add your options",{"type":22,"tag":52,"props":6303,"children":6304},{},[6305],{"type":28,"value":6306},"Connect each button\u002Foption to the next flow step",{"type":22,"tag":951,"props":6308,"children":6310},{"id":6309},"via-api",[6311],{"type":28,"value":6312},"Via API",{"type":22,"tag":788,"props":6314,"children":6319},{"code":6315,"language":6316,"meta":8,"className":6317},"POST \u002Fapi\u002Fmessages\u002Fsend\n{\n  \"to\": \"+919876543210\",\n  \"type\": \"interactive\",\n  \"interactive\": {\n    \"type\": \"button\",\n    \"body\": { \"text\": \"How can we help?\" },\n    \"action\": {\n      \"buttons\": [\n        { \"type\": \"reply\", \"reply\": { \"id\": \"sales\", \"title\": \"Sales\" } },\n        { \"type\": \"reply\", \"reply\": { \"id\": \"support\", \"title\": \"Support\" } }\n      ]\n    }\n  }\n}\n","json",[6318],"language-json",[6320],{"type":22,"tag":793,"props":6321,"children":6322},{"__ignoreMap":8},[6323],{"type":28,"value":6315},{"type":22,"tag":36,"props":6325,"children":6326},{"id":4240},[6327],{"type":28,"value":4243},{"type":22,"tag":48,"props":6329,"children":6330},{},[6331,6340,6345,6350],{"type":22,"tag":52,"props":6332,"children":6333},{},[6334,6336],{"type":28,"value":6335},"Interactive messages can only be sent ",{"type":22,"tag":96,"props":6337,"children":6338},{},[6339],{"type":28,"value":4256},{"type":22,"tag":52,"props":6341,"children":6342},{},[6343],{"type":28,"value":6344},"For business-initiated messages, use templates with buttons instead",{"type":22,"tag":52,"props":6346,"children":6347},{},[6348],{"type":28,"value":6349},"Button text is limited to 20 characters",{"type":22,"tag":52,"props":6351,"children":6352},{},[6353],{"type":28,"value":6354},"List item titles are limited to 24 characters",{"type":22,"tag":36,"props":6356,"children":6357},{"id":594},[6358],{"type":28,"value":597},{"type":22,"tag":89,"props":6360,"children":6361},{},[6362,6372,6382,6392,6402],{"type":22,"tag":52,"props":6363,"children":6364},{},[6365,6370],{"type":22,"tag":96,"props":6366,"children":6367},{},[6368],{"type":28,"value":6369},"Use buttons over text",{"type":28,"value":6371}," — Higher response rates (customers prefer tapping)",{"type":22,"tag":52,"props":6373,"children":6374},{},[6375,6380],{"type":22,"tag":96,"props":6376,"children":6377},{},[6378],{"type":28,"value":6379},"Keep labels short",{"type":28,"value":6381}," — \"Yes\" is better than \"Yes, I agree\"",{"type":22,"tag":52,"props":6383,"children":6384},{},[6385,6390],{"type":22,"tag":96,"props":6386,"children":6387},{},[6388],{"type":28,"value":6389},"Use emojis",{"type":28,"value":6391}," — Makes buttons more visual and engaging",{"type":22,"tag":52,"props":6393,"children":6394},{},[6395,6400],{"type":22,"tag":96,"props":6396,"children":6397},{},[6398],{"type":28,"value":6399},"Limit choices",{"type":28,"value":6401}," — 2-3 options is ideal, more causes decision fatigue",{"type":22,"tag":52,"props":6403,"children":6404},{},[6405,6410],{"type":22,"tag":96,"props":6406,"children":6407},{},[6408],{"type":28,"value":6409},"Always include \"Other\"",{"type":28,"value":6411}," — For cases that don't fit your options",{"title":8,"searchDepth":344,"depth":344,"links":6413},[6414,6419,6420,6425,6426],{"id":6058,"depth":344,"text":6061,"children":6415},[6416,6417,6418],{"id":6064,"depth":1166,"text":6067},{"id":6090,"depth":1166,"text":6093},{"id":6116,"depth":1166,"text":6119},{"id":6142,"depth":344,"text":6145},{"id":6227,"depth":344,"text":6050,"children":6421},[6422,6423,6424],{"id":6232,"depth":1166,"text":6235},{"id":6268,"depth":1166,"text":6271},{"id":6309,"depth":1166,"text":6312},{"id":4240,"depth":344,"text":4243},{"id":594,"depth":344,"text":597},"content:help:messaging:interactive-messages.md","help\u002Fmessaging\u002Finteractive-messages.md","help\u002Fmessaging\u002Finteractive-messages",1780423176858]