[{"data":1,"prerenderedAt":502},["ShallowReactive",2],{"help-article-getting-started-send-first-message":3,"help-siblings-getting-started":464},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"title":8,"description":9,"category":5,"order":10,"difficulty":11,"time_to_complete":12,"related":13,"body":17,"_type":458,"_id":459,"_source":460,"_file":461,"_stem":462,"_extension":463},"\u002Fhelp\u002Fgetting-started\u002Fsend-first-message","getting-started",false,"","Send your first message in 5 minutes","Quick guide to sending your first WhatsApp message through AIsoule — from template creation to delivery.",3,"beginner","5 minutes",[14,15,16],"\u002Fhelp\u002Fmessaging\u002Fsend-template-message","\u002Fhelp\u002Fmessaging\u002F24-hour-window","\u002Fhelp\u002Fsettings\u002Fcreating-templates",{"type":18,"children":19,"toc":445},"root",[20,28,34,41,46,77,82,88,95,124,130,228,234,275,281,344,350,373,379,409,415,425,435],{"type":21,"tag":22,"props":23,"children":25},"element","h1",{"id":24},"send-your-first-message-in-5-minutes",[26],{"type":27,"value":8},"text",{"type":21,"tag":29,"props":30,"children":31},"p",{},[32],{"type":27,"value":33},"Once your WhatsApp number is connected, here's how to send your first message.",{"type":21,"tag":35,"props":36,"children":38},"h2",{"id":37},"understanding-message-types",[39],{"type":27,"value":40},"Understanding message types",{"type":21,"tag":29,"props":42,"children":43},{},[44],{"type":27,"value":45},"WhatsApp has two types of conversations:",{"type":21,"tag":47,"props":48,"children":49},"ul",{},[50,67],{"type":21,"tag":51,"props":52,"children":53},"li",{},[54,60,62],{"type":21,"tag":55,"props":56,"children":57},"strong",{},[58],{"type":27,"value":59},"Business-initiated",{"type":27,"value":61}," — You start the conversation using a pre-approved ",{"type":21,"tag":55,"props":63,"children":64},{},[65],{"type":27,"value":66},"template message",{"type":21,"tag":51,"props":68,"children":69},{},[70,75],{"type":21,"tag":55,"props":71,"children":72},{},[73],{"type":27,"value":74},"User-initiated",{"type":27,"value":76}," — Customer messages you first, opening a 24-hour window for free-form replies",{"type":21,"tag":29,"props":78,"children":79},{},[80],{"type":27,"value":81},"To send the first message to a customer, you MUST use a template.",{"type":21,"tag":35,"props":83,"children":85},{"id":84},"step-1-create-or-sync-a-template",[86],{"type":27,"value":87},"Step 1: Create or sync a template",{"type":21,"tag":89,"props":90,"children":92},"h3",{"id":91},"option-a-sync-from-meta-if-you-already-have-templates",[93],{"type":27,"value":94},"Option A: Sync from Meta (if you already have templates)",{"type":21,"tag":96,"props":97,"children":98},"ol",{},[99,109,119],{"type":21,"tag":51,"props":100,"children":101},{},[102,104],{"type":27,"value":103},"Go to ",{"type":21,"tag":55,"props":105,"children":106},{},[107],{"type":27,"value":108},"Settings → Templates",{"type":21,"tag":51,"props":110,"children":111},{},[112,114],{"type":27,"value":113},"Click ",{"type":21,"tag":55,"props":115,"children":116},{},[117],{"type":27,"value":118},"\"Sync from Meta\"",{"type":21,"tag":51,"props":120,"children":121},{},[122],{"type":27,"value":123},"Your approved templates will appear in the list",{"type":21,"tag":89,"props":125,"children":127},{"id":126},"option-b-create-a-new-template",[128],{"type":27,"value":129},"Option B: Create a new template",{"type":21,"tag":96,"props":131,"children":132},{},[133,141,150,212,223],{"type":21,"tag":51,"props":134,"children":135},{},[136,137],{"type":27,"value":103},{"type":21,"tag":55,"props":138,"children":139},{},[140],{"type":27,"value":108},{"type":21,"tag":51,"props":142,"children":143},{},[144,145],{"type":27,"value":113},{"type":21,"tag":55,"props":146,"children":147},{},[148],{"type":27,"value":149},"\"New Template\"",{"type":21,"tag":51,"props":151,"children":152},{},[153,155],{"type":27,"value":154},"Fill in:\n",{"type":21,"tag":47,"props":156,"children":157},{},[158,177,187,197],{"type":21,"tag":51,"props":159,"children":160},{},[161,166,168,175],{"type":21,"tag":55,"props":162,"children":163},{},[164],{"type":27,"value":165},"Name",{"type":27,"value":167},": ",{"type":21,"tag":169,"props":170,"children":172},"code",{"className":171},[],[173],{"type":27,"value":174},"hello_world",{"type":27,"value":176}," (lowercase, underscores only)",{"type":21,"tag":51,"props":178,"children":179},{},[180,185],{"type":21,"tag":55,"props":181,"children":182},{},[183],{"type":27,"value":184},"Category",{"type":27,"value":186},": Utility or Marketing",{"type":21,"tag":51,"props":188,"children":189},{},[190,195],{"type":21,"tag":55,"props":191,"children":192},{},[193],{"type":27,"value":194},"Language",{"type":27,"value":196},": English",{"type":21,"tag":51,"props":198,"children":199},{},[200,205,206],{"type":21,"tag":55,"props":201,"children":202},{},[203],{"type":27,"value":204},"Body",{"type":27,"value":167},{"type":21,"tag":169,"props":207,"children":209},{"className":208},[],[210],{"type":27,"value":211},"Hello {{1}}! Welcome to our service. How can we help you today?",{"type":21,"tag":51,"props":213,"children":214},{},[215,216,221],{"type":27,"value":113},{"type":21,"tag":55,"props":217,"children":218},{},[219],{"type":27,"value":220},"Save",{"type":27,"value":222}," — the template is submitted to Meta for approval",{"type":21,"tag":51,"props":224,"children":225},{},[226],{"type":27,"value":227},"Wait for approval (usually 1-60 minutes)",{"type":21,"tag":35,"props":229,"children":231},{"id":230},"step-2-add-a-contact",[232],{"type":27,"value":233},"Step 2: Add a contact",{"type":21,"tag":96,"props":235,"children":236},{},[237,248,257,262,267],{"type":21,"tag":51,"props":238,"children":239},{},[240,241,246],{"type":27,"value":103},{"type":21,"tag":55,"props":242,"children":243},{},[244],{"type":27,"value":245},"Contacts",{"type":27,"value":247}," in the sidebar",{"type":21,"tag":51,"props":249,"children":250},{},[251,252],{"type":27,"value":113},{"type":21,"tag":55,"props":253,"children":254},{},[255],{"type":27,"value":256},"\"New Contact\"",{"type":21,"tag":51,"props":258,"children":259},{},[260],{"type":27,"value":261},"Enter the phone number (with country code, e.g., +919876543210)",{"type":21,"tag":51,"props":263,"children":264},{},[265],{"type":27,"value":266},"Add a name (optional)",{"type":21,"tag":51,"props":268,"children":269},{},[270,271],{"type":27,"value":113},{"type":21,"tag":55,"props":272,"children":273},{},[274],{"type":27,"value":220},{"type":21,"tag":35,"props":276,"children":278},{"id":277},"step-3-send-the-template-message",[279],{"type":27,"value":280},"Step 3: Send the template message",{"type":21,"tag":96,"props":282,"children":283},{},[284,294,306,317,322,335],{"type":21,"tag":51,"props":285,"children":286},{},[287,288,293],{"type":27,"value":103},{"type":21,"tag":55,"props":289,"children":290},{},[291],{"type":27,"value":292},"Chat",{"type":27,"value":247},{"type":21,"tag":51,"props":295,"children":296},{},[297,299,304],{"type":27,"value":298},"Click the ",{"type":21,"tag":55,"props":300,"children":301},{},[302],{"type":27,"value":303},"\"New Chat\"",{"type":27,"value":305}," button (or find your contact)",{"type":21,"tag":51,"props":307,"children":308},{},[309,310,315],{"type":27,"value":298},{"type":21,"tag":55,"props":311,"children":312},{},[313],{"type":27,"value":314},"📋 Template",{"type":27,"value":316}," button in the message input area",{"type":21,"tag":51,"props":318,"children":319},{},[320],{"type":27,"value":321},"Select your approved template",{"type":21,"tag":51,"props":323,"children":324},{},[325,327,333],{"type":27,"value":326},"Fill in any variables (e.g., the customer's name for ",{"type":21,"tag":169,"props":328,"children":330},{"className":329},[],[331],{"type":27,"value":332},"{{1}}",{"type":27,"value":334},")",{"type":21,"tag":51,"props":336,"children":337},{},[338,339],{"type":27,"value":113},{"type":21,"tag":55,"props":340,"children":341},{},[342],{"type":27,"value":343},"Send",{"type":21,"tag":35,"props":345,"children":347},{"id":346},"what-happens-next",[348],{"type":27,"value":349},"What happens next?",{"type":21,"tag":47,"props":351,"children":352},{},[353,358,363,368],{"type":21,"tag":51,"props":354,"children":355},{},[356],{"type":27,"value":357},"The message is sent via WhatsApp Business API",{"type":21,"tag":51,"props":359,"children":360},{},[361],{"type":27,"value":362},"You'll see delivery status: ✓ Sent → ✓✓ Delivered → ✓✓ Read (blue)",{"type":21,"tag":51,"props":364,"children":365},{},[366],{"type":27,"value":367},"If the customer replies, a 24-hour window opens for free-form messaging",{"type":21,"tag":51,"props":369,"children":370},{},[371],{"type":27,"value":372},"During this window, you can send text, images, videos, documents, and voice notes without templates",{"type":21,"tag":35,"props":374,"children":376},{"id":375},"tips",[377],{"type":27,"value":378},"Tips",{"type":21,"tag":47,"props":380,"children":381},{},[382,394,399,404],{"type":21,"tag":51,"props":383,"children":384},{},[385,387,392],{"type":27,"value":386},"Start with the ",{"type":21,"tag":169,"props":388,"children":390},{"className":389},[],[391],{"type":27,"value":174},{"type":27,"value":393}," sample template that Meta provides — it's pre-approved",{"type":21,"tag":51,"props":395,"children":396},{},[397],{"type":27,"value":398},"Always include a clear call-to-action in your first message",{"type":21,"tag":51,"props":400,"children":401},{},[402],{"type":27,"value":403},"Personalize with the customer's name using template variables",{"type":21,"tag":51,"props":405,"children":406},{},[407],{"type":27,"value":408},"Don't send marketing messages to people who haven't opted in",{"type":21,"tag":35,"props":410,"children":412},{"id":411},"troubleshooting",[413],{"type":27,"value":414},"Troubleshooting",{"type":21,"tag":29,"props":416,"children":417},{},[418,423],{"type":21,"tag":55,"props":419,"children":420},{},[421],{"type":27,"value":422},"\"Template not approved yet\"",{"type":27,"value":424}," — Wait up to 24 hours. Most templates are approved within minutes, but some take longer.",{"type":21,"tag":29,"props":426,"children":427},{},[428,433],{"type":21,"tag":55,"props":429,"children":430},{},[431],{"type":27,"value":432},"\"Message failed\"",{"type":27,"value":434}," — Check that the phone number is valid and has WhatsApp installed. Also verify your account connection is active.",{"type":21,"tag":29,"props":436,"children":437},{},[438,443],{"type":21,"tag":55,"props":439,"children":440},{},[441],{"type":27,"value":442},"\"Outside 24-hour window\"",{"type":27,"value":444}," — You can only send template messages outside the window. Wait for the customer to reply, or send another template.",{"title":7,"searchDepth":446,"depth":446,"links":447},2,[448,449,453,454,455,456,457],{"id":37,"depth":446,"text":40},{"id":84,"depth":446,"text":87,"children":450},[451,452],{"id":91,"depth":10,"text":94},{"id":126,"depth":10,"text":129},{"id":230,"depth":446,"text":233},{"id":277,"depth":446,"text":280},{"id":346,"depth":446,"text":349},{"id":375,"depth":446,"text":378},{"id":411,"depth":446,"text":414},"markdown","content:help:getting-started:send-first-message.md","content","help\u002Fgetting-started\u002Fsend-first-message.md","help\u002Fgetting-started\u002Fsend-first-message","md",[465,468,471,474,477,480,483,486,489,492,495,496,499],{"_path":466,"title":467},"\u002Fhelp\u002Fgetting-started\u002Fbilling-plans","Billing, plans, and subscription management",{"_path":469,"title":470},"\u002Fhelp\u002Fgetting-started\u002Fbusiness-profile-setup","Setting up your business profile",{"_path":472,"title":473},"\u002Fhelp\u002Fgetting-started\u002Fconnect-whatsapp","Connecting your WhatsApp Business number",{"_path":475,"title":476},"\u002Fhelp\u002Fgetting-started\u002Fcreate-account","How to create your AIsoule account",{"_path":478,"title":479},"\u002Fhelp\u002Fgetting-started\u002Fdashboard-overview","Understanding the AIsoule dashboard",{"_path":481,"title":482},"\u002Fhelp\u002Fgetting-started\u002Finvite-team","Inviting team members to your workspace",{"_path":484,"title":485},"\u002Fhelp\u002Fgetting-started\u002Fmobile-app-setup","Mobile app setup (iOS & Android)",{"_path":487,"title":488},"\u002Fhelp\u002Fgetting-started\u002Forganization-switching","Switching between organizations",{"_path":490,"title":491},"\u002Fhelp\u002Fgetting-started\u002Fprofile-settings","Profile settings (password, availability)",{"_path":493,"title":494},"\u002Fhelp\u002Fgetting-started\u002Fsecurity-overview","Security and data protection",{"_path":4,"title":8},{"_path":497,"title":498},"\u002Fhelp\u002Fgetting-started\u002Fwebhook-setup","Configuring webhooks for incoming messages",{"_path":500,"title":501},"\u002Fhelp\u002Fgetting-started\u002Fwhatsapp-api-basics","Understanding WhatsApp Business API basics",1780423185681]