[{"data":1,"prerenderedAt":458},["ShallowReactive",2],{"help-article-contacts-contact-merging":3,"help-siblings-contacts":417},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"title":8,"description":9,"category":5,"order":10,"difficulty":11,"time_to_complete":12,"related":13,"body":17,"_type":411,"_id":412,"_source":413,"_file":414,"_stem":415,"_extension":416},"\u002Fhelp\u002Fcontacts\u002Fcontact-merging","contacts",false,"","Merging duplicate contacts","How to find and merge duplicate contacts to keep your contact list clean and avoid sending duplicate messages.",11,"intermediate","3 minutes",[14,15,16],"\u002Fhelp\u002Fcontacts\u002Fadding-contacts","\u002Fhelp\u002Fcontacts\u002Fimporting-contacts","\u002Fhelp\u002Fcontacts\u002Fbulk-operations",{"type":18,"children":19,"toc":401},"root",[20,28,34,41,61,67,72,104,110,198,204,308,314,319,337,343,352,358],{"type":21,"tag":22,"props":23,"children":25},"element","h1",{"id":24},"merging-duplicate-contacts",[26],{"type":27,"value":8},"text",{"type":21,"tag":29,"props":30,"children":31},"p",{},[32],{"type":27,"value":33},"Over time, duplicates can appear when the same person contacts you from different contexts. Here's how to clean them up.",{"type":21,"tag":35,"props":36,"children":38},"h2",{"id":37},"how-duplicates-happen",[39],{"type":27,"value":40},"How duplicates happen",{"type":21,"tag":42,"props":43,"children":44},"ul",{},[45,51,56],{"type":21,"tag":46,"props":47,"children":48},"li",{},[49],{"type":27,"value":50},"Same person imported twice from different CSVs",{"type":21,"tag":46,"props":52,"children":53},{},[54],{"type":27,"value":55},"Contact created manually when they already existed",{"type":21,"tag":46,"props":57,"children":58},{},[59],{"type":27,"value":60},"Same phone number with slight formatting differences",{"type":21,"tag":35,"props":62,"children":64},{"id":63},"finding-duplicates",[65],{"type":27,"value":66},"Finding duplicates",{"type":21,"tag":29,"props":68,"children":69},{},[70],{"type":27,"value":71},"AIsoule detects potential duplicates automatically:",{"type":21,"tag":73,"props":74,"children":75},"ol",{},[76,87,99],{"type":21,"tag":46,"props":77,"children":78},{},[79,81],{"type":27,"value":80},"Go to ",{"type":21,"tag":82,"props":83,"children":84},"strong",{},[85],{"type":27,"value":86},"Contacts",{"type":21,"tag":46,"props":88,"children":89},{},[90,92,97],{"type":27,"value":91},"Look for the ",{"type":21,"tag":82,"props":93,"children":94},{},[95],{"type":27,"value":96},"\"Merge\"",{"type":27,"value":98}," button or duplicate indicator",{"type":21,"tag":46,"props":100,"children":101},{},[102],{"type":27,"value":103},"AIsoule shows contacts with matching phone numbers",{"type":21,"tag":35,"props":105,"children":107},{"id":106},"merging-contacts",[108],{"type":27,"value":109},"Merging contacts",{"type":21,"tag":73,"props":111,"children":112},{},[113,124,129,157,190],{"type":21,"tag":46,"props":114,"children":115},{},[116,118,122],{"type":27,"value":117},"Click ",{"type":21,"tag":82,"props":119,"children":120},{},[121],{"type":27,"value":96},{"type":27,"value":123}," (or go to Contacts → Merge)",{"type":21,"tag":46,"props":125,"children":126},{},[127],{"type":27,"value":128},"You'll see pairs of potential duplicates",{"type":21,"tag":46,"props":130,"children":131},{},[132,134],{"type":27,"value":133},"For each pair, choose:\n",{"type":21,"tag":42,"props":135,"children":136},{},[137,147],{"type":21,"tag":46,"props":138,"children":139},{},[140,145],{"type":21,"tag":82,"props":141,"children":142},{},[143],{"type":27,"value":144},"Primary contact",{"type":27,"value":146}," — The one to keep",{"type":21,"tag":46,"props":148,"children":149},{},[150,155],{"type":21,"tag":82,"props":151,"children":152},{},[153],{"type":27,"value":154},"Secondary contact",{"type":27,"value":156}," — The one to merge into primary",{"type":21,"tag":46,"props":158,"children":159},{},[160,162],{"type":27,"value":161},"Review what will be merged:\n",{"type":21,"tag":42,"props":163,"children":164},{},[165,170,175,180,185],{"type":21,"tag":46,"props":166,"children":167},{},[168],{"type":27,"value":169},"Messages → moved to primary",{"type":21,"tag":46,"props":171,"children":172},{},[173],{"type":27,"value":174},"Notes → moved to primary",{"type":21,"tag":46,"props":176,"children":177},{},[178],{"type":27,"value":179},"Tags → combined (union)",{"type":21,"tag":46,"props":181,"children":182},{},[183],{"type":27,"value":184},"Custom fields → primary's values kept (or choose)",{"type":21,"tag":46,"props":186,"children":187},{},[188],{"type":27,"value":189},"Call logs → moved to primary",{"type":21,"tag":46,"props":191,"children":192},{},[193,194],{"type":27,"value":117},{"type":21,"tag":82,"props":195,"children":196},{},[197],{"type":27,"value":96},{"type":21,"tag":35,"props":199,"children":201},{"id":200},"what-happens-during-merge",[202],{"type":27,"value":203},"What happens during merge",{"type":21,"tag":205,"props":206,"children":207},"table",{},[208,227],{"type":21,"tag":209,"props":210,"children":211},"thead",{},[212],{"type":21,"tag":213,"props":214,"children":215},"tr",{},[216,222],{"type":21,"tag":217,"props":218,"children":219},"th",{},[220],{"type":27,"value":221},"Data",{"type":21,"tag":217,"props":223,"children":224},{},[225],{"type":27,"value":226},"Action",{"type":21,"tag":228,"props":229,"children":230},"tbody",{},[231,245,257,270,283,296],{"type":21,"tag":213,"props":232,"children":233},{},[234,240],{"type":21,"tag":235,"props":236,"children":237},"td",{},[238],{"type":27,"value":239},"Messages",{"type":21,"tag":235,"props":241,"children":242},{},[243],{"type":27,"value":244},"All moved to primary contact",{"type":21,"tag":213,"props":246,"children":247},{},[248,253],{"type":21,"tag":235,"props":249,"children":250},{},[251],{"type":27,"value":252},"Notes",{"type":21,"tag":235,"props":254,"children":255},{},[256],{"type":27,"value":244},{"type":21,"tag":213,"props":258,"children":259},{},[260,265],{"type":21,"tag":235,"props":261,"children":262},{},[263],{"type":27,"value":264},"Tags",{"type":21,"tag":235,"props":266,"children":267},{},[268],{"type":27,"value":269},"Combined (both contacts' tags)",{"type":21,"tag":213,"props":271,"children":272},{},[273,278],{"type":21,"tag":235,"props":274,"children":275},{},[276],{"type":27,"value":277},"Custom fields",{"type":21,"tag":235,"props":279,"children":280},{},[281],{"type":27,"value":282},"Primary's values kept by default",{"type":21,"tag":213,"props":284,"children":285},{},[286,291],{"type":21,"tag":235,"props":287,"children":288},{},[289],{"type":27,"value":290},"Call logs",{"type":21,"tag":235,"props":292,"children":293},{},[294],{"type":27,"value":295},"Moved to primary",{"type":21,"tag":213,"props":297,"children":298},{},[299,303],{"type":21,"tag":235,"props":300,"children":301},{},[302],{"type":27,"value":154},{"type":21,"tag":235,"props":304,"children":305},{},[306],{"type":27,"value":307},"Soft-deleted (removed from list)",{"type":21,"tag":35,"props":309,"children":311},{"id":310},"merge-preview",[312],{"type":27,"value":313},"Merge preview",{"type":21,"tag":29,"props":315,"children":316},{},[317],{"type":27,"value":318},"Before merging, you can preview:",{"type":21,"tag":42,"props":320,"children":321},{},[322,327,332],{"type":21,"tag":46,"props":323,"children":324},{},[325],{"type":27,"value":326},"How many messages will be moved",{"type":21,"tag":46,"props":328,"children":329},{},[330],{"type":27,"value":331},"Which tags will be combined",{"type":21,"tag":46,"props":333,"children":334},{},[335],{"type":27,"value":336},"Any field conflicts (different values for same field)",{"type":21,"tag":35,"props":338,"children":340},{"id":339},"undoing-a-merge",[341],{"type":27,"value":342},"Undoing a merge",{"type":21,"tag":344,"props":345,"children":346},"blockquote",{},[347],{"type":21,"tag":29,"props":348,"children":349},{},[350],{"type":27,"value":351},"⚠️ Merging cannot be undone. Always review the preview carefully before confirming.",{"type":21,"tag":35,"props":353,"children":355},{"id":354},"tips",[356],{"type":27,"value":357},"Tips",{"type":21,"tag":73,"props":359,"children":360},{},[361,371,381,391],{"type":21,"tag":46,"props":362,"children":363},{},[364,369],{"type":21,"tag":82,"props":365,"children":366},{},[367],{"type":27,"value":368},"Merge regularly",{"type":27,"value":370}," — Check for duplicates monthly",{"type":21,"tag":46,"props":372,"children":373},{},[374,379],{"type":21,"tag":82,"props":375,"children":376},{},[377],{"type":27,"value":378},"Import carefully",{"type":27,"value":380}," — Use \"Update on duplicate\" when importing CSVs",{"type":21,"tag":46,"props":382,"children":383},{},[384,389],{"type":21,"tag":82,"props":385,"children":386},{},[387],{"type":27,"value":388},"Standardize phone formats",{"type":27,"value":390}," — Always use country code (+91...) to prevent format-based duplicates",{"type":21,"tag":46,"props":392,"children":393},{},[394,399],{"type":21,"tag":82,"props":395,"children":396},{},[397],{"type":27,"value":398},"Keep the more complete record",{"type":27,"value":400}," — Choose the contact with more data as primary",{"title":7,"searchDepth":402,"depth":402,"links":403},2,[404,405,406,407,408,409,410],{"id":37,"depth":402,"text":40},{"id":63,"depth":402,"text":66},{"id":106,"depth":402,"text":109},{"id":200,"depth":402,"text":203},{"id":310,"depth":402,"text":313},{"id":339,"depth":402,"text":342},{"id":354,"depth":402,"text":357},"markdown","content:help:contacts:contact-merging.md","content","help\u002Fcontacts\u002Fcontact-merging.md","help\u002Fcontacts\u002Fcontact-merging","md",[418,421,423,425,428,429,432,435,438,441,443,446,449,452,455],{"_path":419,"title":420},"\u002Fhelp\u002Fcontacts\u002Factivity-timeline","Contact activity timeline explained",{"_path":14,"title":422},"Adding and managing contacts",{"_path":16,"title":424},"Bulk operations (assign, tag, delete)",{"_path":426,"title":427},"\u002Fhelp\u002Fcontacts\u002Fcontact-assignment","Contact assignment (to user)",{"_path":4,"title":8},{"_path":430,"title":431},"\u002Fhelp\u002Fcontacts\u002Fcontact-pinning","Contact pinning and favorites",{"_path":433,"title":434},"\u002Fhelp\u002Fcontacts\u002Fcreating-segments","Creating custom segments with filters",{"_path":436,"title":437},"\u002Fhelp\u002Fcontacts\u002Fcustom-fields","Creating custom fields for contacts",{"_path":439,"title":440},"\u002Fhelp\u002Fcontacts\u002Fexporting-contacts","Exporting contacts to CSV",{"_path":15,"title":442},"Importing contacts from CSV",{"_path":444,"title":445},"\u002Fhelp\u002Fcontacts\u002Flifecycle-stages","Contact lifecycle stages (lead to customer)",{"_path":447,"title":448},"\u002Fhelp\u002Fcontacts\u002Fqr-scanner","Using the QR code scanner to add contacts",{"_path":450,"title":451},"\u002Fhelp\u002Fcontacts\u002Fservice-window","Understanding the 24-hour service window",{"_path":453,"title":454},"\u002Fhelp\u002Fcontacts\u002Fsource-tracking","Contact source tracking",{"_path":456,"title":457},"\u002Fhelp\u002Fcontacts\u002Fusing-tags","Using tags to organize contacts",1780423183731]